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Question Golden Galaxy casino (playtech)

O

octav

Dormant account
CM Veteran (10yr+)
Joined
Aug 27, 2013
Location
-
Hi,

Does anyone from here play at the Golden Galaxy casino ? Recently this casino stopped to work in the real money mode. I am not very enthusiastic to play again but I have a 2k pending balance and I am a little bit worried.

Can anyone try to open a new real money account or to log in with the existing one to see if is a general problem ? GoldenGalaxy.webp
 
octav said:
Hi,

Does anyone from here play at the Golden Galaxy casino ? Recently this casino stopped to work in the real money mode. I am not very enthusiastic to play again but I have a 2k pending balance and I am a little bit worried.

Can anyone try to open a new real money account or to log in with the existing one to see if is a general problem ?View attachment 54952
Click to expand...

Try contacting live support on their homepage or send them an email. Could be the casino is experience technical issues. If you still have the same problem tomorrow I would worry then.
 
Try contacting live support on their homepage or send them an email. Could be the casino is experience technical issues. If you still have the same problem tomorrow I would worry then.
Click to expand...

Live chat is off as well the other forms of communication.

Can anyone open a real money account there without depositing to see if real money mode works?
 
Last edited:
octav said:
Live chat is off as well the other forms of communication.

Can anyoane open a real money account there without depositing to see if real money mode works?
Click to expand...

It doesn't work. So if casino doesn't work and live chat not on I would hazard a guess to say this casino may have folded and possibly your money with it. Again it could be technical issues so I guess it's a wait and see case. I know it is frustrating to have money that you can't get to. I remember that feeling well when Purple Lounge closed, I lost quite a bit that day.
 
KasinoKing said:
Very disappointed this casino has not been added to the Rogue Pit yet - after I pointed out their evil terms last year...
https://www.casinomeister.com/forums/threads/playtech-casinos-with-predatory-progessive-terms.57604/
(Post #61 if my link does not work).

@ octav: I agree with osulle - give them a day or two before you panic - even the best casinos have technical issues sometimes.

KK
Click to expand...

While we're on that subject, isn't it time any promotions for this lot in red here:
https://www.casinomeister.com/forums/threads/lucky-247-bonus-terms-concerns.67115/
had a warning attached, or were 'pitted' themselves?

Has ANY affiliate got a straight answer as to why this term has come about, its intent and under which circumstances the casino will F-U a winner with it?
 
osulle said:
I remember that feeling well when Purple Lounge closed, I lost quite a bit that day.
Click to expand...

Let's not forget that PL casino was licensed in Malta and was listed on london stock exchange alternative market. What expectations I can have from a casino licensed in Curacao? :)

KasinoKing said:
@ octav: I agree with osulle - give them a day or two before you panic - even the best casinos have technical issues sometimes.

KK
Click to expand...

I have 3-4 days since I'm waiting a replay to my e-mails from Marina and Liz. :confused:
 
octav said:
Let's not forget that PL casino was licensed in Malta and was listed on london stock exchange alternative market. What expectations I can have from a casino licensed in Curacao? :)



I have 3-4 days since I'm waiting a replay to my e-mails from Marina and Liz. :confused:
Click to expand...

I will never forget the Purple Lounge debacle. I lost almost 2 grand. Makes me careful to this day, if I see slow pays start I run for the hills.

In your situation I would say that this casino has done a runner judging on the fact that download casino isn't working and no cs staff for at least 4 days. I am sorry but if you see any money from them it will be a miracle. You could also try and call the numbers listed on the website. Anyway I hope this is not the worst case scenario but even if it isn't I would advise you stick to the accredited section in future. Both Omni and Fly are excellent Playtech powered casinos.
 
KasinoKing said:
Very disappointed this casino has not been added to the Rogue Pit yet - after I pointed out their evil terms last year...
https://www.casinomeister.com/forums/threads/playtech-casinos-with-predatory-progessive-terms.57604/
(Post #61 if my link does not work).

@ octav: I agree with osulle - give them a day or two before you panic - even the best casinos have technical issues sometimes.

KK
Click to expand...

Don't you think that it's time to stop blaming the casinos and start blaming Playtech for allowing this?
 
Balthazar said:
Don't you think that it's time to stop blaming the casinos and start blaming Playtech for allowing this?
Click to expand...
I 1,000,000% blame Playtech! It is ENTIRELY their fault.
The software supplier hold the Progressive funds - they should INSIST that the players get paid in one lump sum.
The only reason they don't, is because of the culture where they are based. (I won't say more on this, or I may sound like a racist, which I am not).

KK
 
No payments on responds my contacts

Hello!
Real game mode does not work so I cannot get access to my account. I have 2500 euros winnings there. There is no responds to my emails or phonecalls. Live chat doesn' t work. What has happened to this casino?
 
Hennah12 said:
Hello!
Real game mode does not work so I cannot get access to my account. I have 2500 euros winnings there. There is no responds to my emails or phonecalls. Live chat doesn' t work. What has happened to this casino?
Click to expand...
Maybe one of their players won a Progressive Jackpot and the casino pocketed the money and ran!
Wouldn't be the first time a Playtech casino stole a player's jackpot winnings... :(

KK
 
This doesn´t look good @ all..

I never tried them as i knew from the start theres sth fishy about them, some months ago i was in contact with somebody from their team, they paid me back the money shufflemasterlive casino robbed some years back from me (you see their history :rolleyes:), it took some legwork but the goldengalaxy guys did repay this old debt.

I can give you guys an email contact, not sure if this helps but you can try.

[email protected]


The time i was dealing with liz i found her responsive and in the end we found a settlement. But I have to say it was not a big amount, they also encouraged me to play @ goldengalaxy but i never took thet invitation, their whole operation screamed, you will be burnt sooner or later.

good luck!
 
Hennah12 said:
Hello!
Real game mode does not work so I cannot get access to my account. I have 2500 euros winnings there. There is no responds to my emails or phonecalls. Live chat doesn' t work. What has happened to this casino?
Click to expand...

In the meantime maibe is a good ideea to fill a complaint here:
You do not have permission to view link Log in or register now.

According with Online Casino City golden galaxy casino is owned by Erlay Resources. Erlay (Resources) Gaming can be found on the internet they have a phone number and a e-mail address. Hypothetical they can be contacted.
You do not have permission to view link Log in or register now.


coxwel said:
I can give you guys an email contact, not sure if this helps but you can try.

[email protected]
Click to expand...

Marina, Liz and other aliases were contacted by me these days without sucess.
 
found some resources about elray gaming, they seem still to be looking for investors:

You do not have permission to view link Log in or register now.


You do not have permission to view link Log in or register now.


Also some recent complaint on askgamblers, seems they couldnt even take deposits, lack of response also. I guess their investment in "golden galaxy" dindt went as expected. Like others said already, i think its a very unacceptable situation when big brands like playtech give their name and software to such clowns, money is not all. Imo microgaming does this way better, if i see a casino that has a mg download client (bit old fashioned these days ;) ) i have trust, way more than in any playtechs i saw coming and going.

You do not have permission to view link Log in or register now.
 
I did send email to Elray gaming

coxwel said:
found some resources about elray gaming, they seem still to be looking for investors:

You do not have permission to view link Log in or register now.


You do not have permission to view link Log in or register now.


Also some recent complaint on askgamblers, seems they couldnt even take deposits, lack of response also. I guess their investment in "golden galaxy" dindt went as expected. Like others said already, i think its a very unacceptable situation when big brands like playtech give their name and software to such clowns, money is not all. Imo microgaming does this way better, if i see a casino that has a mg download client (bit old fashioned these days ;) ) i have trust, way more than in any playtechs i saw coming and going.

You do not have permission to view link Log in or register now.
Click to expand...

I did sent an email to the Elray gaming earlier but no reply yet. I will inform if I get something news.Also made complaint in Ask Gamblers site. I don't think it helps but I just have to try. So angry and frustrated now.
 
keep trying, it is important that people are warned if unethical business practise takes place, and you see in my case, sometimes even after years you get things sorted, but you have to do research and many people just give up.

some more interesting info about elray, golden galaxy and the whole business. never thought such a crappy looking casino ( opinion based on their shady website etc.^^) could make such turnover. offering crappy service along with a crappy website and rogue behaviour seems to be very profitable ;) (so sad)
You do not have permission to view link Log in or register now.
 
I did even sent email to the CIGA. I quess it would be guite shocking if they would answered me but I am ready to do everything. I want people to be aware these roque and shitty casinos.
 
Hennah12 said:
I did even sent email to the CIGA. I quess it would be guite shocking if they would answered me but I am ready to do everything. I want people to be aware these roque and shitty casinos.
Click to expand...

I sent an email to the Playtech also. No response to that yet. I read Ask Gambler site and there was one player contact which was posted thursday 14/5/15 and that player was able to play and even was in contact successfully with live chat (was new player). My real game mode does not work and customer support is not available. How can it be possible?
 
Hennah12 said:
I sent an email to the Playtech also. No response to that yet. I read Ask Gambler site and there was one player contact which was posted thursday 14/5/15 and that player was able to play and even was in contact successfully with live chat (was new player). My real game mode does not work and customer support is not available. How can it be possible?
Click to expand...

I don't know Hennah but it could be that player over at Ask Gambler's could be telling porkies. Live chat still doesn't work. It looks to me that they have either closed their doors or having major tech issues. I would put my money on the former rather than the latter.

If you can't get anywhere with Playtech or CIGA. The Gaming Control Board of Curacao has an email address [email protected] Nor sure if CIGA and GCB are the same but it may be worth a shot.

Another route to go is file a PAB with Max here on Casinomeister. Be sure to read all the faq's first. Link Outdated / Removed

I am sorry this happened to you and I hope you can get some closure.
 
osulle said:
I don't know Hennah but it could be that player over at Ask Gambler's could be telling porkies. Live chat still doesn't work. It looks to me that they have either closed their doors or having major tech issues. I would put my money on the former rather than the latter.

If you can't get anywhere with Playtech or CIGA. The Gaming Control Board of Curacao has an email address [email protected] Nor sure if CIGA and GCB are the same but it may be worth a shot.

Another route to go is file a PAB with Max here on Casinomeister. Be sure to read all the faq's first. Link Outdated / Removed

I am sorry this happened to you and I hope you can get some closure.
Click to expand...


Thank you for Carina. It is nice to know that I 'm not alone with this issue. I will keep sending emails. Not giving up yet.
 
I had went out my way for you and check my self, Live chat just goes to thank you for message & after downloading I get same screen,

Looks like they done a runner, I know what I would do, & Believe me I not not rest untill I find the owner

Screenshot 2015-05-15 17.55.21.webp
 
osulle said:
I know don't forget about the "Pitch A Bitch" here if you find that your emails go unanswered:)
Click to expand...

I do not think that will be much use unless there is a serious probs with the site, After so long than gut felling you no the worst, Like if you canot find something and looked everywhere including hiding places you just no its gone,

I do hope not for the OP sake but unsure of the location of him, but not working from U.K side, Bloody theifs
 
spintee said:
That is a start, I think win trillons is still going, IS IT IN u.k
Click to expand...

They have a .co.uk address but it doesn't state anywhere on the site the location of their offices so I am thinking maybe they are based elsewhere? They certainly don't have a remote operating license as required by the UKGC. Are they still advertising on UK television? I was curious so I asked live support about their location and the following was the response:

Lucia Mumford
We have our offices in Montevideo Uruguay, UK, and Chipre

When I asked about a license she said the lottery/raffle is run out of the US so no UK license. I would assume that if they advertise in the UK with an office in the UK then they would be bound by UK laws. Am I wrong in this assumption?
 
[SUP][/SUP
I have tried to call to the Elray gaming directly but there is only answering machine. All my efforts seems to be waste of time. Casino scam report just blacklisted this crappy casino. I am not aware about these issues so could you please tell me how long it takes when it will be officially publish that casino is broke and closed?
 
KasinoKing said:
Very disappointed this casino has not been added to the Rogue Pit yet - after I pointed out their evil terms last year...
https://www.casinomeister.com/forums/threads/playtech-casinos-with-predatory-progessive-terms.57604/
(Post #61 if my link does not work).

@ octav: I agree with osulle - give them a day or two before you panic - even the best casinos have technical issues sometimes.

KK
Click to expand...

Just to mention - they were in the rogue pit for this, but they contacted me in January 2015 stating that they had removed the clause, so they were removed from the Playtech list of shame.

Currently they are listed in the no man's land of the "Reservation".
 
Is there anything new to tell about this issue? I have been tried to get answers by sending emails and called several phonecalls to everywhere I possibly can. Nothing. No response. I really hate this situation. Is there anything else to do?
 
octav said:
A reply from playtech:

View attachment 55955
Click to expand...

Typical reply from Playtech, but worth investigating in case they are being economical with the truth, which might be the case if this casino was being operated by Paragon International Customer Care, a 100% owned subsidiary of Playtech.

A dead giveaway is the address to which "notarised documents" have to be sent ;) Or indeed any postal enquiries.
 
Right, I am getting SICK of reading about Playtech's shabby BS treatment of players, and what it lets some of it's scumbag sites get away with. :mad:

IF YOU WANT TO PLAY PLAYTECH SLOTS PLAY THEM AT MULTIPLATFORM SITES LIKE BETFRED, BET365 ETC. THAT DON'T F*CK YOU OVER, WILL COVER ANY JACKPOTS AND PAY OUT BY RETURN - IN OTHER WORDS WHERE THERE IS A CLEAR BUFFER BETWEEN PLAYTECH AND YOURSELF.

If any member here of any time served plays at Playtech sites and gets stiffed then you have only yourself to blame.

BIG CLUE! (Check the not-recommended list and rogue pit...)
 
dunover said:
Right, I am getting SICK of reading about Playtech's shabby BS treatment of players, and what it lets some of it's scumbag sites get away with. :mad:

IF YOU WANT TO PLAY PLAYTECH SLOTS PLAY THEM AT MULTIPLATFORM SITES LIKE BETFRED, BET365 ETC. THAT DON'T F*CK YOU OVER, WILL COVER ANY JACKPOTS AND PAY OUT BY RETURN - IN OTHER WORDS WHERE THERE IS A CLEAR BUFFER BETWEEN PLAYTECH AND YOURSELF.

If any member here of any time served plays at Playtech sites and gets stiffed then you have only yourself to blame.

BIG CLUE! (Check the not-recommended list and rogue pit...)
Click to expand...

Totally agree with what you say. Playtech is a rotten software altogether and the casinos basically do what they want.

But like you said if anyone has to play them why not do it as safely as possible and use the sites you mentioned or the rest of the main british bookies, ladbrokes , William hill, coral who all operate playtech from their sports sites. Never understood why they do use playtech knowing its reputation but if anyone has to play it you know that these sites will at least pay you in a timely manner if you win.
 
Any news from Golden Galaxy casino

paul7388 said:
Totally agree with what you say. Playtech is a rotten software altogether and the casinos basically do what they want.

But like you said if anyone has to play them why not do it as safely as possible and use the sites you mentioned or the rest of the main british bookies, ladbrokes , William hill, coral who all operate playtech from their sports sites. Never understood why they do use playtech knowing its reputation but if anyone has to play it you know that these sites will at least pay you in a timely manner if you win.
Click to expand...

Hello,
I really love to know is there something new to tell about Golden Galaxy Casino? They had not pay me my money (it has been over three months). Their website is open but I cannot login to my account and no response for emails, phonecalls or Livechat. Can anyone create an account there? Why their website is open if they are broke.
 
Hennah12 said:
Hello,
I really love to know is there something new to tell about Golden Galaxy Casino? They had not pay me my money (it has been over three months). Their website is open but I cannot login to my account and no response for emails, phonecalls or Livechat. Can anyone create an account there? Why their website is open if they are broke.
Click to expand...

From my side I don't have any news. Things are very clear. Playtech don't care if I buy a casino platfrom from them and after that I use that platform in a fraudulent way.

Ian Ice reufused to answer to my last e-mail.

Hello Ian,

Thank you for your prompt answer. Even I don't have a contract relation with Playtech, as a player I expect to be protected somehow. You tell me that you don't care if a casino use your platform in order to commit fraudulent activities?
I'm pretty sure that the relationship between Playtech and Erlay Resources is regulated in this sense.

As a form of respect for your players I expect to get involved in their issues with casinos which use your software.
I expect to hear news from you soon Ian.

Regards,
Click to expand...
 

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