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Question Golden Galaxy casino (playtech)

Discussion in 'Online Casinos' started by octav, May 11, 2015.

    May 11, 2015
  1. octav

    octav Dormant account

    Occupation:
    Miner
    Location:
    -
    Hi,

    Does anyone from here play at the Golden Galaxy casino ? Recently this casino stopped to work in the real money mode. I am not very enthusiastic to play again but I have a 2k pending balance and I am a little bit worried.

    Can anyone try to open a new real money account or to log in with the existing one to see if is a general problem ? Golden Galaxy casino (playtech): GoldenGalaxy.jpg,May 11, 2015
     
  2. May 11, 2015
  3. osulle

    osulle Ueber Meister CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
    Try contacting live support on their homepage or send them an email. Could be the casino is experience technical issues. If you still have the same problem tomorrow I would worry then.
     
  4. May 11, 2015
  5. octav

    octav Dormant account

    Occupation:
    Miner
    Location:
    -
    Live chat is off as well the other forms of communication.

    Can anyone open a real money account there without depositing to see if real money mode works?
     
    Last edited: May 11, 2015
  6. May 11, 2015
  7. osulle

    osulle Ueber Meister CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
    It doesn't work. So if casino doesn't work and live chat not on I would hazard a guess to say this casino may have folded and possibly your money with it. Again it could be technical issues so I guess it's a wait and see case. I know it is frustrating to have money that you can't get to. I remember that feeling well when Purple Lounge closed, I lost quite a bit that day.
     
  8. May 11, 2015
  9. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    2 people like this.
  10. May 11, 2015
  11. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    While we're on that subject, isn't it time any promotions for this lot in red here:
    http://www.casinomeister.com/forums/showthread.php?t=67115&page=8&p=689509#post689509
    had a warning attached, or were 'pitted' themselves?

    Has ANY affiliate got a straight answer as to why this term has come about, its intent and under which circumstances the casino will F-U a winner with it?
     
  12. May 11, 2015
  13. octav

    octav Dormant account

    Occupation:
    Miner
    Location:
    -
    Let's not forget that PL casino was licensed in Malta and was listed on london stock exchange alternative market. What expectations I can have from a casino licensed in Curacao? :)

    I have 3-4 days since I'm waiting a replay to my e-mails from Marina and Liz. :confused:
     
  14. May 11, 2015
  15. osulle

    osulle Ueber Meister CAG mm4 mm1

    Occupation:
    life
    Location:
    Northern hemisphere
    I will never forget the Purple Lounge debacle. I lost almost 2 grand. Makes me careful to this day, if I see slow pays start I run for the hills.

    In your situation I would say that this casino has done a runner judging on the fact that download casino isn't working and no cs staff for at least 4 days. I am sorry but if you see any money from them it will be a miracle. You could also try and call the numbers listed on the website. Anyway I hope this is not the worst case scenario but even if it isn't I would advise you stick to the accredited section in future. Both Omni and Fly are excellent Playtech powered casinos.
     
  16. May 11, 2015
  17. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    Don't you think that it's time to stop blaming the casinos and start blaming Playtech for allowing this?
     
    1 person likes this.
  18. May 12, 2015
  19. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I 1,000,000% blame Playtech! It is ENTIRELY their fault.
    The software supplier hold the Progressive funds - they should INSIST that the players get paid in one lump sum.
    The only reason they don't, is because of the culture where they are based. (I won't say more on this, or I may sound like a racist, which I am not).

    KK
     
    1 person likes this.
  20. May 12, 2015
  21. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    So allowing casino operators to screw players is a cultural thing? Where are they based? Somalia?
     
    1 person likes this.
  22. May 12, 2015
  23. octav

    octav Dormant account

    Occupation:
    Miner
    Location:
    -
    Does it make sense to file a complaint here:

    You must register/login in order to see the link.


    ????
     
  24. May 12, 2015
  25. ugaboga

    ugaboga Casino Addict

    Occupation:
    Information Technology, Day Trader
    Location:
    Australia
    Pretty sure it's Israel :D
     
    1 person likes this.
  26. May 12, 2015
  27. Hennah12

    Hennah12 Newbie member PABnononaccred

    Occupation:
    teacher
    Location:
    Finland
    No payments on responds my contacts

    Hello!
    Real game mode does not work so I cannot get access to my account. I have 2500 euros winnings there. There is no responds to my emails or phonecalls. Live chat doesn' t work. What has happened to this casino?
     
    1 person likes this.
  28. May 12, 2015
  29. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Maybe one of their players won a Progressive Jackpot and the casino pocketed the money and ran!
    Wouldn't be the first time a Playtech casino stole a player's jackpot winnings... :(

    KK
     
  30. May 12, 2015
  31. coxwel

    coxwel Senior Member PABnononaccred MM

    Occupation:
    student
    Location:
    germany
    This doesn´t look good @ all..

    I never tried them as i knew from the start theres sth fishy about them, some months ago i was in contact with somebody from their team, they paid me back the money shufflemasterlive casino robbed some years back from me (you see their history :rolleyes:), it took some legwork but the goldengalaxy guys did repay this old debt.

    I can give you guys an email contact, not sure if this helps but you can try.

    This email is not visible to you.


    The time i was dealing with liz i found her responsive and in the end we found a settlement. But I have to say it was not a big amount, they also encouraged me to play @ goldengalaxy but i never took thet invitation, their whole operation screamed, you will be burnt sooner or later.

    good luck!
     
    1 person likes this.
  32. May 12, 2015
  33. octav

    octav Dormant account

    Occupation:
    Miner
    Location:
    -
    In the meantime maibe is a good ideea to fill a complaint here: You must register/login in order to see the link.
    According with Online Casino City golden galaxy casino is owned by Erlay Resources. Erlay (Resources) Gaming can be found on the internet they have a phone number and a e-mail address. Hypothetical they can be contacted. You must register/login in order to see the link.

    Marina, Liz and other aliases were contacted by me these days without sucess.
     
  34. May 12, 2015
  35. coxwel

    coxwel Senior Member PABnononaccred MM

    Occupation:
    student
    Location:
    germany
    found some resources about elray gaming, they seem still to be looking for investors:

    You must register/login in order to see the link.

    You must register/login in order to see the link.

    Also some recent complaint on askgamblers, seems they couldnt even take deposits, lack of response also. I guess their investment in "golden galaxy" dindt went as expected. Like others said already, i think its a very unacceptable situation when big brands like playtech give their name and software to such clowns, money is not all. Imo microgaming does this way better, if i see a casino that has a mg download client (bit old fashioned these days ;) ) i have trust, way more than in any playtechs i saw coming and going.

    You must register/login in order to see the link.
     
  36. May 13, 2015
  37. Hennah12

    Hennah12 Newbie member PABnononaccred

    Occupation:
    teacher
    Location:
    Finland
    I did send email to Elray gaming

    I did sent an email to the Elray gaming earlier but no reply yet. I will inform if I get something news.Also made complaint in Ask Gamblers site. I don't think it helps but I just have to try. So angry and frustrated now.
     
  38. May 13, 2015
  39. coxwel

    coxwel Senior Member PABnononaccred MM

    Occupation:
    student
    Location:
    germany
    keep trying, it is important that people are warned if unethical business practise takes place, and you see in my case, sometimes even after years you get things sorted, but you have to do research and many people just give up.

    some more interesting info about elray, golden galaxy and the whole business. never thought such a crappy looking casino ( opinion based on their shady website etc.^^) could make such turnover. offering crappy service along with a crappy website and rogue behaviour seems to be very profitable ;) (so sad)
    You must register/login in order to see the link.
     

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