Here is my story:
In march 2008 I've opened an account with Golden Palace Casino.
I've deposited $200 with Moneybookers and released $200 Bonus by playing Black Jack and Caribbean Stud Poker.
When I wanted to cashout by Moneybookers they've told me that this is not possible.
But the following email from their support ( date 15/03/2008) confirmed that I've fullfilled all bonus requirements:
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Dear Guillermo,
Thanks for contacting us.
In response to your inquiries,
1. Yes you have already met the wagering requirements which is your case was a total of $8000. At the moment the total amount you have wagered is $8,479.50 all in good games.
2. Unfortunately Moneybookers is just a deposit option, it has never been a withdrawal option before. There are some other easy and fastest ways to receive your winnings. For example, Neteller and Wire Transfer. For Neteller you will need to create an account with them and then make a minimum deposit for $20. After doing this you will be able to withdraw your funds through this way including the deposit required to register the Neteller account into the casino.
----
Dayle
Customer Care
Golden Palace Online Casino
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Ok. I've played some times after that, but didn't pay much attention to the account.
I had $400 in the account and could use it from time to time to play a little Black Jack.
Now in 11/ 2010 I saw that they offer now Moneybooker cashouts.
As I have also a Neteller account now I deposited $20 with that, played some hands and then requested a split cashout with Neteller and Moneybookers.
The answer of support by email after some days was:
That I didn't fullfill the bonus requirements.
I've answered that I've already fullfilled them in 2008 when I've openend the account.
Next answer was, that I've played games which are not counting towards bonus requirements.
Then I've explained them that in 2008 BlackJack was a valid game for bonuses and sent them the email confirmation above from 2008.
Then I got this email:
Hello, Guillermo.
It's Danilo again. I hope this e-mail finds you well.
You're right. You did complete the wagering requirements on allowed games back in 2008. However, as stated on clause number 23 of our Terms & Conditions (which you can find at the link
Since you didn't log in for over a year until you logged in again in November 2010, the casino holds the right to erase the balance you have in the account. Nevertheless, we are willing to let you withdraw your balance if you complete a wagering requirement. Instead of the $8,000 you had to bet, this new wagering requirement would be of only $4,000. This wagering requirement must bet completed solely on our currently allowed games (according to our Bonus Rules stated on the following casino link
Please, let us know your decision and keep in mind that if you don't log in for 180 days or more, any balance in your account will be forfeited to the Company.
Thanks for your comprehension,
Danilo
VIP Manager
GoldenPalaceCasino
I've answered that I think that they want to steal my money and that I will publish the case now and make a claim at the Alderney gaming commission.
Why?
- I had confirmation that I've fullfilled the bonus requirements in 2008 by their support
- In 2008 these terms weren't published and I never got a not about the change of the terms (especially the 180 days rules)
- I never got a warning that I may forfeit my money because of the 180 days rule
- During the first emails they never mentioned such a rule
- There is no date recorded on the website when these terms where changed
- They offer me to release my money again with slots where it is clear that I will lose all my money so or so
- Of course I've made no notes when I've logged in to the casino. So they can say now that I didn't log in for 180 days without a proof.
- I'm getting punished now for not cashing out earlier
Summary:
What was once a honorable casino turned now into a rogue one. (Just read their terms)
I recommend everyone to cashout their money there, because as you see with my case they can anytime steal your money.
I ask the webmaster of casinomeister.com to list them in the rogue casino section to warn other players.
( I can provide all email conversation as proof)
Without customers they will soon have to close their cheating business.
Thx,
Guillermo
In march 2008 I've opened an account with Golden Palace Casino.
I've deposited $200 with Moneybookers and released $200 Bonus by playing Black Jack and Caribbean Stud Poker.
When I wanted to cashout by Moneybookers they've told me that this is not possible.
But the following email from their support ( date 15/03/2008) confirmed that I've fullfilled all bonus requirements:
----------------------------------------------------------------------------------------------------------------------------------------------------
Dear Guillermo,
Thanks for contacting us.
In response to your inquiries,
1. Yes you have already met the wagering requirements which is your case was a total of $8000. At the moment the total amount you have wagered is $8,479.50 all in good games.
2. Unfortunately Moneybookers is just a deposit option, it has never been a withdrawal option before. There are some other easy and fastest ways to receive your winnings. For example, Neteller and Wire Transfer. For Neteller you will need to create an account with them and then make a minimum deposit for $20. After doing this you will be able to withdraw your funds through this way including the deposit required to register the Neteller account into the casino.
----
Dayle
Customer Care
Golden Palace Online Casino
----------------------------------------------------------------------------------------------------------------------------------------------------
Ok. I've played some times after that, but didn't pay much attention to the account.
I had $400 in the account and could use it from time to time to play a little Black Jack.
Now in 11/ 2010 I saw that they offer now Moneybooker cashouts.
As I have also a Neteller account now I deposited $20 with that, played some hands and then requested a split cashout with Neteller and Moneybookers.
The answer of support by email after some days was:
That I didn't fullfill the bonus requirements.
I've answered that I've already fullfilled them in 2008 when I've openend the account.
Next answer was, that I've played games which are not counting towards bonus requirements.
Then I've explained them that in 2008 BlackJack was a valid game for bonuses and sent them the email confirmation above from 2008.
Then I got this email:
Hello, Guillermo.
It's Danilo again. I hope this e-mail finds you well.
You're right. You did complete the wagering requirements on allowed games back in 2008. However, as stated on clause number 23 of our Terms & Conditions (which you can find at the link
You do not have permission to view link
Log in or register now.
), if you don't log in to your casino account for 180 days or more, the casino can void any balance that remains in your account.Since you didn't log in for over a year until you logged in again in November 2010, the casino holds the right to erase the balance you have in the account. Nevertheless, we are willing to let you withdraw your balance if you complete a wagering requirement. Instead of the $8,000 you had to bet, this new wagering requirement would be of only $4,000. This wagering requirement must bet completed solely on our currently allowed games (according to our Bonus Rules stated on the following casino link
You do not have permission to view link
Log in or register now.
). That is to say, no roulette, no table games and no card games are allowed before completing the wagering requirements.Please, let us know your decision and keep in mind that if you don't log in for 180 days or more, any balance in your account will be forfeited to the Company.
Thanks for your comprehension,
Danilo
VIP Manager
GoldenPalaceCasino
I've answered that I think that they want to steal my money and that I will publish the case now and make a claim at the Alderney gaming commission.
Why?
- I had confirmation that I've fullfilled the bonus requirements in 2008 by their support
- In 2008 these terms weren't published and I never got a not about the change of the terms (especially the 180 days rules)
- I never got a warning that I may forfeit my money because of the 180 days rule
- During the first emails they never mentioned such a rule
- There is no date recorded on the website when these terms where changed
- They offer me to release my money again with slots where it is clear that I will lose all my money so or so
- Of course I've made no notes when I've logged in to the casino. So they can say now that I didn't log in for 180 days without a proof.
- I'm getting punished now for not cashing out earlier
Summary:
What was once a honorable casino turned now into a rogue one. (Just read their terms)
I recommend everyone to cashout their money there, because as you see with my case they can anytime steal your money.
I ask the webmaster of casinomeister.com to list them in the rogue casino section to warn other players.
( I can provide all email conversation as proof)
Without customers they will soon have to close their cheating business.
Thx,
Guillermo
