Bonus Complaint Gold Luck Casino (Golden Boys Bet) problem

[octav]

Hello

In this moment I have a bad exeperience with Gold Luck Casino (Golden Boys Bet company casino).

I deposited 122 Eur to qualify for casino new players promotion. The casino bonus was added after I sent my documents (I sent a scanned copy of a identification document and a recent utility bill). They validated my account and the bonus was added.

After my first game session my balance was 2350 Eur and in that moment I made my first withdraw of 1000 Eur.

From this point my account was closed without notice. I contacted the live chat support and I asked what is happending and they told me:

Bernie: your account have been suspended for some reason
Bernie: may be you have an idea?

The cut the story they requested me a proof of employment, given that I am not working I was not able to compete this request instead we had an agreement to sent a document that proves that I was a student .

I sent that document and they responded me with a new request, this time they wanted a certified copy of my last document sent. Guess what I sent this document and my account was still blocked.

I want to point out next things:

- Gold Luck Casino Live chat support is not available for me they refuse to answer
- Gold Luck Casino support refused to give me a valid phone number where I can present my problem
- They called me and tried to make an arrangement to pay me only 300 Eur, obvious I was not agree

Given that I have already presented my problem on another site of mediation I did not applaied for PAB procedure.

I want to invite Gold Luck Casino to present their opinion here in public. I will send a link of this topic to [email protected]

 

[mimi26]

students are prohibited from playing at many casinos ........maybe this is another one

 

[octav]

We must to take in consideration that I start to play after they validated my account. This means for me that I am accepted to play. Why they did not asked me if I work or not in that moment ?

 

[mimi26]

We must to take in consideration that I start to play after they validated my account. This means for me that I am accepted to play. Why they did not asked me if I work or not in that moment ?

yes that right, I am not too experienced though octav, I am sure others will be along with their input. I have never heard of any casino asking if you work though, how old are you if you dont mind me asking

 

[Tirilej]

We must to take in consideration that I start to play after they validated my account. This means for me that I am accepted to play. Why they did not asked me if I work or not in that moment ?

It sounds like they are questioning you but I can't say if it's because they don't want to pay or if they have a valid reason.
On the other hand, they probably don't have any money if they just wanted to give you 300

I don't know if you can get any help from here if Gold Luck is the same as GoldenBoysBet. Their rep once were banned from here and his co-workers since they were shilling and talking BS.

Maybe someone else knows more.

 

[octav]

Hello

Eventually we managed to have an agreement and in this moment I am satisfied with the Gold Luck Casino proposal.

I want to declare this case closed.