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Bonus Complaint Gold Luck Casino (Golden Boys Bet) problem

Discussion in 'Casino Complaints - Bonus Issues' started by octav, Aug 29, 2013.

    Aug 29, 2013
  1. octav

    octav Dormant account

    Occupation:
    Miner
    Location:
    -
    Hello

    In this moment I have a bad exeperience with Gold Luck Casino (Golden Boys Bet company casino).

    I deposited 122 Eur to qualify for casino new players promotion. The casino bonus was added after I sent my documents (I sent a scanned copy of a identification document and a recent utility bill). They validated my account and the bonus was added.

    After my first game session my balance was 2350 Eur and in that moment I made my first withdraw of 1000 Eur.

    From this point my account was closed without notice. I contacted the live chat support and I asked what is happending and they told me:

    The cut the story they requested me a proof of employment, given that I am not working I was not able to compete this request instead we had an agreement to sent a document that proves that I was a student :what:.

    I sent that document and they responded me with a new request, this time they wanted a certified copy of my last document sent. Guess what I sent this document and my account was still blocked.

    I want to point out next things:

    - Gold Luck Casino Live chat support is not available for me they refuse to answer
    - Gold Luck Casino support refused to give me a valid phone number where I can present my problem
    - They called me and tried to make an arrangement to pay me only 300 Eur, obvious I was not agree

    Given that I have already presented my problem on another site of mediation I did not applaied for PAB procedure.

    I want to invite Gold Luck Casino to present their opinion here in public. I will send a link of this topic to This email is not visible to you.
     
  2. Aug 29, 2013
  3. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    students are prohibited from playing at many casinos ........maybe this is another one
     
  4. Aug 29, 2013
  5. octav

    octav Dormant account

    Occupation:
    Miner
    Location:
    -
    We must to take in consideration that I start to play after they validated my account. This means for me that I am accepted to play. Why they did not asked me if I work or not in that moment ?
     
  6. Aug 29, 2013
  7. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    yes that right, I am not too experienced though octav, I am sure others will be along with their input. I have never heard of any casino asking if you work though, how old are you if you dont mind me asking
     
  8. Aug 29, 2013
  9. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    It sounds like they are questioning you but I can't say if it's because they don't want to pay or if they have a valid reason.
    On the other hand, they probably don't have any money if they just wanted to give you 300 :rolleyes:

    I don't know if you can get any help from here if Gold Luck is the same as GoldenBoysBet. Their rep once were banned from here and his co-workers since they were shilling and talking BS.

    Maybe someone else knows more.
     
    1 person likes this.
  10. Sep 30, 2013
  11. octav

    octav Dormant account

    Occupation:
    Miner
    Location:
    -
    Hello

    Eventually we managed to have an agreement and in this moment I am satisfied with the Gold Luck Casino proposal.

    I want to declare this case closed.
     

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