Well, I am a VIP player at Go Wild.
Received 2 bonuses in a short period, which I played both to 0.
Then I received a third, VIP bonus of $25.
Got it up to approx. $400, but support said WR was around $1330. Very odd. It appeared that I had unplayed bets (??), and therefore the WR of the previous bonuses were added to the current WR.
The way this issue was solved was very slow. I was on chat for over 35 min. Then, when WR was indeed 0, I asked to flush my withdrawal. But then I found out that I could not get a bonus on my next deposit, which I intended to do ($200), because their T&Cs prescribe that my withdrawal had to be processed fully before being able to get a bonus on a deposit.
I had already indicated before that I wanted my withdrawal flushed and the remaining balance set to 0, so that I could make a deposit and benefit from a deposit bonus. Now, what does this chat person say? She suggests she has a solution, and tells me that I can continue playing with the $290 left in my account. To which I reply, how is this possible, max cashout is $100?
She presents this as a nice solution, since I cannot deposit and have a bonus, but in fact she suggests that I should play with it as FUN money. I already sent the rep here a few messages, but I wanted you all to know about this ridiculous proposal and the way all of this was handled.
Damn, I just love playing at Go Wild, but I am really pissed right now.
Received 2 bonuses in a short period, which I played both to 0.
Then I received a third, VIP bonus of $25.
Got it up to approx. $400, but support said WR was around $1330. Very odd. It appeared that I had unplayed bets (??), and therefore the WR of the previous bonuses were added to the current WR.
The way this issue was solved was very slow. I was on chat for over 35 min. Then, when WR was indeed 0, I asked to flush my withdrawal. But then I found out that I could not get a bonus on my next deposit, which I intended to do ($200), because their T&Cs prescribe that my withdrawal had to be processed fully before being able to get a bonus on a deposit.
I had already indicated before that I wanted my withdrawal flushed and the remaining balance set to 0, so that I could make a deposit and benefit from a deposit bonus. Now, what does this chat person say? She suggests she has a solution, and tells me that I can continue playing with the $290 left in my account. To which I reply, how is this possible, max cashout is $100?
She presents this as a nice solution, since I cannot deposit and have a bonus, but in fact she suggests that I should play with it as FUN money. I already sent the rep here a few messages, but I wanted you all to know about this ridiculous proposal and the way all of this was handled.
Damn, I just love playing at Go Wild, but I am really pissed right now.