Go Wild gone Bonkers

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
Well, I am a VIP player at Go Wild.

Received 2 bonuses in a short period, which I played both to 0.

Then I received a third, VIP bonus of $25.

Got it up to approx. $400, but support said WR was around $1330. Very odd. It appeared that I had unplayed bets (??), and therefore the WR of the previous bonuses were added to the current WR.

The way this issue was solved was very slow. I was on chat for over 35 min. Then, when WR was indeed 0, I asked to flush my withdrawal. But then I found out that I could not get a bonus on my next deposit, which I intended to do ($200), because their T&Cs prescribe that my withdrawal had to be processed fully before being able to get a bonus on a deposit.

I had already indicated before that I wanted my withdrawal flushed and the remaining balance set to 0, so that I could make a deposit and benefit from a deposit bonus. Now, what does this chat person say? She suggests she has a solution, and tells me that I can continue playing with the $290 left in my account. To which I reply, how is this possible, max cashout is $100?

She presents this as a nice solution, since I cannot deposit and have a bonus, but in fact she suggests that I should play with it as FUN money. I already sent the rep here a few messages, but I wanted you all to know about this ridiculous proposal and the way all of this was handled.

Damn, I just love playing at Go Wild, but I am really pissed right now.
 

Seventh777

RIP Roy
Joined
Sep 28, 2010
Location
Planet Tharg, dark side, where nothing grows.
Damn, I just love playing at Go Wild, but I am really pissed right now.

You`re not the only one...

1). Many months ago I made a deposit, monitored my w/r via stats and when I was over this I tried to withdraw the £180 I was left with, I could not as for some strange reason I still had £22 bonus cash left (£638 of w/r at GoWild), I exited casino and relogged wrongly thinking that maybe the server had to update and correct the bonus cash amount, it did not. Long story short I opened up the chat window and spoke to a CS agent, the conversation went something like this........

CS- `Hi Roy and welcome to GoWild how can I help you today?`.

Me - `Hi, there appears to be an error with my bonus w/r, I checked my wagering for all my sessions with my latest deposit, and I have more than cleared the w/r`.

CS - `Hold on Roy I will check this for you`.

Me `Ty`.

CS- `Okay Roy I have checked and as you had an unfinished game from your last play and this has caused your last bonus to carry through onto this one`.

Me - `Oops, could you tell me what game it was so I can make sure it does not carry over again lol`.

CS - `Sure Roy, it was Wheel of Wealth multi player`.

Me - `Hold on this cannot be right, I have not played this slot for ages, can you check my last play date on it for me pls?`,

CS - `I already know the date Roy, it was over a year ago`.

Me - `Boom, there we go, have I deposited and withdrawn several times here since then?`.

CS - `Yes, you have`.

Me - `Then this is obviously a software error then isn`t it?`.

CS - `No Roy you had an unfinished game, it is not an error`.

Biting tongue (a lot).

Me - `So basically I now have to clear the bonus before I can cash out`.

CS - `Yes Roy unfortunately you do, is there anything else I can help you with today?`.

Me - `Nope, that`s it ty for your time bb`.

So, I carried on regardless thinking I was somehow to blame and burnt out the £180 trying to meet the w/r I was later to find out was nothing to do with me. This bug/error started to affect a lot of players at several different casinos, and was picked up at 32Red as you tried to claim your bonus after depositing, and was dealt with at source by the wonderful crew there <3.

I duly e-mailed GoWild support regarding this matter as imho I was wrongly led to believe something I thought was my fault, was indeed a software error, and thus I was surely entitled to be reimbursed for the amount I lost due to this.

And that was that /sigh, am I wrong or correct in the fact that I was blatantly innocent here and lost cash due to this.

2). The next time I managed to request a withdrawal I asked CS to flush it for me, only to be told to e-mail support and ask, I did, and the reply left me gob-smacked, `Roy you can reverse your withdrawal manually by clicking on the green button in banking`.

3). My final gripe..... After managing once again to get to a withdrawal stage I opened up banking clicked on the withdrawal button but the options part would not load, contacted CS and was told to do everything I had already done - thorough re-install and cache cleaning, which cured nothing, after this I just gave up.
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
Yeah, the ignorance (well, plain stupidity really) of their live support people gives me the impression that they are very condensending. Bah and bah.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Yeah, the ignorance (well, plain stupidity really) of their live support people gives me the impression that they are very condensending. Bah and bah.

Well, it seems live support is going to remove life support from the casino. They will definitely not regain accredited status in a hurry if they continue like this.
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
Yes, and since I have had quite enough of this, I am trying to close my account without much success... first, I had to send an email to support, so I did. Now one of the support persons suggested that I perhaps should await my funds ($100) into my Neteller before closing it (??)

I already left several messages with the rep. It is incredible. It seems they even don't want to close my account.
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
Well, it seems live support is going to remove life support from the casino. They will definitely not regain accredited status in a hurry if they continue like this.

In fact, I tried to point that out to them, but they simply ignored me...

:mad:
 

Seventh777

RIP Roy
Joined
Sep 28, 2010
Location
Planet Tharg, dark side, where nothing grows.
In fact, I tried to point that out to them, but they simply ignored me...

:mad:

Something happened at GoWild, not sure if it has new owners or something, a few things do not seem right to me, a damn good pointer here is if/when you get to VIP status the max cashout rule on NDB`s is lifted (this includes NDB FS`s), if this does not apply to you and it appears it does you should have played the 290 down to 100 to top your loyalty points up with ;).
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
QUOTE Something happened at GoWild, not sure if it has new owners or something, a few things do not seem right to me, a damn good pointer here is if/when you get to VIP status the max cashout rule on NDB`s is lifted (this includes NDB FS`s), if this applies to you and it appears it does you should have played the 290 down to 100 to top your loyalty points up with .

A fool and her knickers are easily parted. UNQUOTE

Are you sure? Because I had asked support if a max cashout applied, and they said yes.

If this is the case, I should inform my VIP manager about it.

Thanks for all your feedback.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
QUOTE Something happened at GoWild, not sure if it has new owners or something, a few things do not seem right to me, a damn good pointer here is if/when you get to VIP status the max cashout rule on NDB`s is lifted (this includes NDB FS`s), if this applies to you and it appears it does you should have played the 290 down to 100 to top your loyalty points up with .

A fool and her knickers are easily parted. UNQUOTE

Are you sure? Because I had asked support if a max cashout applied, and they said yes.

If this is the case, I should inform my VIP manager about it.

Thanks for all your feedback.

When did they move to RTG:confused: I must have missed it:rolleyes:
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Just received a mail from the VIP manager stating I had 20 free spins on Hitman. So I installed the casino (new computer) and also asked what promos I had. After checking for around 10 mins the rep came back and said'I see you can enjoy our current games experience either way with your account deposit. Stating the obvious? Needless to say, I deleted the casino.
 

Seventh777

RIP Roy
Joined
Sep 28, 2010
Location
Planet Tharg, dark side, where nothing grows.
QUOTE Something happened at GoWild, not sure if it has new owners or something, a few things do not seem right to me, a damn good pointer here is if/when you get to VIP status the max cashout rule on NDB`s is lifted (this includes NDB FS`s), if this applies to you and it appears it does you should have played the 290 down to 100 to top your loyalty points up with .

A fool and her knickers are easily parted. UNQUOTE

Are you sure? Because I had asked support if a max cashout applied, and they said yes.

If this is the case, I should inform my VIP manager about it.

Thanks for all your feedback.

I`m more than sure, I have had several withdrawals resulting from NDB`s from them including NDB FS`s, my last birthday for eg I had two cashouts totalling over £500 from two NDB`s.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Just received a mail from the VIP manager stating I had 20 free spins on Hitman. So I installed the casino (new computer) and also asked what promos I had. After checking for around 10 mins the rep came back and said'I see you can enjoy our current games experience either way with your account deposit. Stating the obvious? Needless to say, I deleted the casino.

I keep getting these, but I have yet to play one of them.

I remember what GoWild offers were like a couple of years ago, even before they became accredited, as well as their payment speeds, which could be even faster than 32Red. Now they seem to have got rid of all these positives, and rank among the lesser MGS casinos, maybe even being a "wannabe RTG" with their max cashouts for existing players.
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
I`m more than sure, I have had several withdrawals resulting from NDB`s from them including NDB FS`s, my last birthday for eg I had two cashouts totalling over £500 from two NDB`s.

Well, I have tried to get the "remaining balance" of $290 paid into my Neteller account since I believe you, Seventh777, rather than the chat person who was not only condensending, but plain stupid/slow in handling the WR matter and the "remaining balance" issue. My VIP manager's reply to my request:

QUOTE Thank you for your last email and I am sorry you feel that way.

Please note that every email sent to VIP Manager has a period of maximum 24 hours in which it is replied.

Also, I would like to inform you that the best place to find out all the details about cash-in, max cash out or anything related to that is our T&C page:
You do not have permission to view link Log in or register now.


Many posts on the forums may be correct, however they might refer to particular situations that sometimes do not totally reflect the general or complete idea. I assure you that all our live chat representatives have the correct answers all the time and their wide experience in various cases allows them to offer the best solution to any issue.

Yours truly,
Melissa J.
VIP Manager
GoWild Casino UNQUOTE


No need to point out their general T&Cs, since she knows very well that I am a VIP. I only did not know that the VIP bonus had no max cashout, but CS did or should have known this, but have kept this info from me, although I had specifically asked CS if a max cashout applied to the bonus. Don't you think the vip manager is a bit vague, i.e. evasive, in her reply? She does not really deny that my bonus had no max cashout, only that all CS members always give adequate answers (which they don't).

BTW, I have PMd Gia, the casino rep, on 13th Jan., still no response from her.

PS: for completion's sake: I forgot to mention that when I had sent my request by email to the VIP manager, I received 20 free spins on Wild Riviera. I then resent my request, since she had not bothered to respond to it. Hence the additional note on the 24-hour waiting period. She knows that quite a few things went wrong that night (but of course, Friday the 13th) and hopes she can silence me with the free spins.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Well, I have tried to get the "remaining balance" of $290 paid into my Neteller account since I believe you, Seventh777, rather than the chat person who was not only condensending, but plain stupid/slow in handling the WR matter and the "remaining balance" issue. My VIP manager's reply to my request:

QUOTE Thank you for your last email and I am sorry you feel that way.

Please note that every email sent to VIP Manager has a period of maximum 24 hours in which it is replied.

Also, I would like to inform you that the best place to find out all the details about cash-in, max cash out or anything related to that is our T&C page:
You do not have permission to view link Log in or register now.


Many posts on the forums may be correct, however they might refer to particular situations that sometimes do not totally reflect the general or complete idea. I assure you that all our live chat representatives have the correct answers all the time and their wide experience in various cases allows them to offer the best solution to any issue.

Yours truly,
Melissa J.
VIP Manager
GoWild Casino UNQUOTE


No need to point out their general T&Cs, since she knows very well that I am a VIP. I only did not know that the VIP bonus had no max cashout, but CS did or should have known this, but have kept this info from me, although I had specifically asked CS if a max cashout applied to the bonus. Don't you think the vip manager is a bit vague, i.e. evasive, in her reply? She does not really deny that my bonus had no max cashout, only that all CS members always give adequate answers (which they don't).

BTW, I have PMd Gia, the casino rep, on 13th Jan., still no response from her.

PS: for completion's sake: I forgot to mention that when I had sent my request by email to the VIP manager, I received 20 free spins on Wild Riviera. I then resent my request, since she had not bothered to respond to it. Hence the additional note on the 24-hour waiting period. She knows that quite a few things went wrong that night (but of course, Friday the 13th) and hopes she can silence me with the free spins.

I don't think calling GWs staff "stupid" and "slow" is going to help your cause very much. Just saying.

I know English isn't your first language (but you write it well) so I just wanted to help you with the word "condescending". It's a tough one to spell even for native English speakers :)
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
Thanks Nifty, condescending of course!

Well, what do you think of the tone of voice and contents of the VIP manager's reply? Due to certain circumstances it does not matter if I call CS stupid or slow (which in my case they definitely were). If you want to know more, pm me please.

Ciao!
:D
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
Joined
Feb 14, 2007
Location
Cyberspace
My personal opinion of the reply is that it is Vague and unprofessional. WHY are you called a VIP if you get this kind of service. Your question was not even answered. I may sound like a shill here again, but you will not receive this type of treatment at 32Red.

Your VIP Manager states that the Live Help reps have all the correct answers all the time. I recall quite recently that they were saying that they DO NOT flush withdrawals when the Rep here was painting a different picture.

Just my 2Cents

Nate.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
My personal opinion of the reply is that it is Vague and unprofessional. WHY are you called a VIP if you get this kind of service. Your question was not even answered. I may sound like a shill here again, but you will not receive this type of treatment at 32Red.

Your VIP Manager states that the Live Help reps have all the correct answers all the time. I recall quite recently that they were saying that they DO NOT flush withdrawals when the Rep here was painting a different picture.

Just my 2Cents

Nate.

...and you have that in writing:D

This could backfire on them, as when the CS say something that is wrong, and that favours the player, this can be thrown back at them.

A case in point happened at a different casino group.

A deposit of £2000 was double credited, but debited only once from my Neteller account. For THREE DAYS CS insisted there had been no mistake, and the £2000 was mine, and encouraged me to get on and play. I insisted otherwise, and eventually they conceded that it was an error after all, and because I hadn't played it was easily corrected.

Now, say this had happened at GoWild, and I had been told as above that CS are always right, and I had it in writing. I could then withdraw the extra £2000, and by the time they realised it was an error, it could be too late. They would have to ask me to give it back, but I could say no, it's mine, CS said so for 3 days, and my VIP manager has told me in writing that CS never make mistakes. I could then quickly remove everything from my Neteller account in anticipation of their next move;), and leave them floundering.

I could then keep the 2K at the price of being banned from the casino, or give it back after they concede in writing that CS DO make mistakes after all, and allowances should be made for this by either party.
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
Thanks for your replies!

Yes, I have moved on to 32Red now.

I think the status of Go Wild should be changed to 'proceed with care' - also because the casino rep Gia has failed to give any response whatsoever, in spite of my numerous PMs.
 
Top