GDPR, Accreditation and Reps

I posted a little problem on Vs battles earlier and got the Dan GDRP reply and support email address.
Really havnt got the time or inclination to explain it to them again after having aready posted details of the
problem, apart from anything else its too hot today.
I know its not Dans fault but these bloody regulations are making gaming less and less of a pleasure,
really must find something else to do instead.

Easy solved mate you just copy you PM to Dan and send it in that email? Thats what i did when i had a problem and got quick response on email next early day as I sent it late at night.

I fully agree with you regarding GDRP. It seems they are making it harder to be a "normal" user of the internet.

I find it so annoying having to tick boxes or read this now on most websites (still many don't actually have it though) but it is really doing my head it.

Wish there was a Global GDPR opt in out box you could just do for all websites on the internet.

I know it sounds silly but i really do not care what website stores or needs when just visiting them. All they can get from you is really only IP address etc. (cookies)

The GDPR box etc should really only come up when you want to register at a forum or website or if you enter that website or forum again to login to your account. That is where i feel it should cound where someone receives your email or other address real name info.
 
Last edited:
I was asked to make the changes to the VS accounts. I think it's part of the changing roles for Daniel and his team. AFAIK Daniel is still very much part of the VS crew, just not doing the forum rep stuff anymore.

As its now been confirmed that Dan has left Videoslots completely, should that account not be shut down and give him a new one? And do the same with all other 'ex' reps?
 
As its now been confirmed that Dan has left Videoslots completely, should that account not be shut down and give him a new one? And do the same with all other 'ex' reps?

Why is that needed? If you trusted someone enough to send private information, do you suddenly stop trusting them?
Have some faith in people ;)
 
As its now been confirmed that Dan has left Videoslots completely, should that account not be shut down and give him a new one? And do the same with all other 'ex' reps?

Just learned about Dan's departure from VS. I hadn't realized that was happening but things change eh? And yes, normal procedure for departing reps will be followed.
 
Last edited:
Just learned about Dan's departure. Things change eh? And yes, normal procedure for departing reps will be followed.

What is normal? I know people who have been reps for several different casinos and now are just normal members.
 
"Normal" is whatever Bryan decides is appropriate. :) Under the circumstances I suspect the old Dan account will be retired and a new login created, if he so chooses.
 
"Normal" is whatever Bryan decides is appropriate. :) Under the circumstances I suspect the old Dan account will be retired and a new login created, if he so chooses.

I forgot to tell everyone that you adviced me to start this thread. I better do that now so people don't accuse just me for chasing him away :D

I was hoping, or thinking that this wouldn't be just about VS though.
 
Why is that needed? If you trusted someone enough to send private information, do you suddenly stop trusting them?
Have some faith in people ;)

Because there will be huge amounts of personal information linked to the account, and presumably that will be something the casino cannot access any more. You trust reps as they work for the business you are dealing with, and the reason you send them personal information is so they can access your account and sort your problem. It has nothing to do with trust in this specific case, I don't mind that Dan has left and has a lot of my information, but that is an exception, and has more to do with speaking to Dan on the phone previously and deciding myself he is completely trustworthy. However for other casinos, not so much. From a data protection standpoint, if someone requests a SAR from a casino, then PM's with reps should be included (depending on the scope of the request). How exactly will a casino do that say 5 years after a rep left? I always presumed a rep account would be owned by the casino, and if a rep left, either taken over by someone new, or retired and a new account for the new rep used.
 
Because there will be huge amounts of personal information linked to the account, and presumably that will be something the casino cannot access any more. You trust reps as they work for the business you are dealing with, and the reason you send them personal information is so they can access your account and sort your problem. It has nothing to do with trust in this specific case, I don't mind that Dan has left and has a lot of my information, but that is an exception, and has more to do with speaking to Dan on the phone previously and deciding myself he is completely trustworthy. However for other casinos, not so much. From a data protection standpoint, if someone requests a SAR from a casino, then PM's with reps should be included (depending on the scope of the request). How exactly will a casino do that say 5 years after a rep left? I always presumed a rep account would be owned by the casino, and if a rep left, either taken over by someone new, or retired and a new account for the new rep used.

I don't think that way. Besides, any rep or anyone else could just download the messages to their computers at home. I have never told them anything else but my email address or username and that isn't the whole world to me.
 
I don't think that way. Besides, any rep or anyone else could just download the messages to their computers at home. I have never told them anything else but my email address or username and that isn't the whole world to me.

ok, well the law (here at least) does think that way, so for casinos to protect themselves then they need to take steps to protect & store the data they gather from customers and prevent unauthorised access, through any channel.
 
ok, well the law (here at least) does think that way, so for casinos to protect themselves then they need to take steps to protect & store the data they gather from customers and prevent unauthorised access, through any channel.

For storage then, but as in any case employees in any business can just steal/save information so totally safe isn't possible to be.
Besides that I don't think I would want to read all pm's I've sent to reps here the last years. I hope they stay private and that the company they work for never get access to them!!
 
For storage then, but as in any case employees in any business can just steal/save information so totally safe isn't possible to be.
Besides that I don't think I would want to read all pm's I've sent to reps here the last years. I hope they stay private and that the company they work for never get access to them!!

Of course, and employees stealing customer lists does happen (hence a lot of the spam you get), but thats why the law is there, to protect people. You might get a shock if thats what you think, if you are messaging a casino employee on a casino account, then that message should be stored on your account, no different to if you are using live chat or emailing them. Not saying that happens, but it should. I would be very surprised if a rep was told to show his boss all PM's from you, that he would have any grounds not to comply.
If you are sending a PM to someone who works for a company, but on a private account, say, as an example, MrWild works for VS but does not post here as a rep, as long as it isn't account related, then he would be under no obligation to tell his employers or share the messages with them.
 
Of course, and employees stealing customer lists does happen (hence a lot of the spam you get), but thats why the law is there, to protect people. You might get a shock if thats what you think, if you are messaging a casino employee on a casino account, then that message should be stored on your account, no different to if you are using live chat or emailing them. Not saying that happens, but it should. I would be very surprised if a rep was told to show his boss all PM's from you, that he would have any grounds not to comply.
If you are sending a PM to someone who works for a company, but on a private account, say, as an example, MrWild works for VS but does not post here as a rep, as long as it isn't account related, then he would be under no obligation to tell his employers or share the messages with them.

No no and no again, that can't be true. I'm sure there are reps here who's boss have full access to the accounts, and they are acting all professional. Other reps see their accounts as totally private and they would never let anyone else in their company see them. I know that for sure to a 100%. I trust them just the way they trust me.
There must be some other law then that protects them....and me.
 
No no and no again, that can't be true. I'm sure there are reps here who's boss have full access to the accounts, and they are acting all professional. Other reps see their accounts as totally private and they would never let anyone else in their company see them. I know that for sure to a 100%. I trust them just the way they trust me.
There must be some other law then that protects them....and me.

I guarantee there isn't, not in the UK, and I think the EU (although I'm not up to date on that). Look at it like this, your employer can read any emails/check internet activity you send/do using company time/servers. Legally they can do that. A PM would most certainly be covered under the monitoring rules, and even if it was from a personal account, if it was done using work computers, or during work time, they would fall under the same rules. Do the reps share personal PM's? I doubt it, but if requested then I don't really see how they can refuse.
 
As a customer and a human I need to be sure I can trust the person I talk to. I would never want anyone else in that company to know anything that I have told the rep. Now you are really scaring me. Are we really going to be scared of talking to people. This is way too much.

So what about messages on Facebook then? If they are written on the companies computer. They do have facebook pages also with the possibility to send private messages.
 
I saw it. Now Dan was not any friend to me that way, but I am just sending a pm to the team_videoslots and asking them to remove all pm's I ever have sent to Dan. I hope they can do that then....without reading them first.

Edit: Then I realize that they wouldn't accept such a request through pm. Only through email I guess, and I don't have access to that one. Damn!
 
Last edited:
As a customer and a human I need to be sure I can trust the person I talk to. I would never want anyone else in that company to know anything that I have told the rep. Now you are really scaring me. Are we really going to be scared of talking to people. This is way too much.

So what about messages on Facebook then? If they are written on the companies computer. They do have facebook pages also with the possibility to send private messages.

Written in company time, on company computers, on company accounts all come under the same rules I'm afraid.
As I say, I'm sure messages most the time aren't routinely read or stored for most casinos, but doesn't mean they can't be checked. Just google, 'can my employer read my emails' for a run down on the legal side.
Maybe ask the reps you chat to directly, if asked by your manager, would you have to show them the messages we have sent to each other. See what they say :)
 
I saw it. Now Dan was not any friend to me that way, but I am just sending a pm to the team_videoslots and asking them to remove all pm's I ever have sent to Dan. I hope they can do that then....without reading them first.

Edit: Then I realize that they wouldn't accept such a request through pm. Only through email I guess, and I don't have access to that one. Damn!

I'm also not sure they could do that, certain types of data you cannot just ask to be deleted. For example, you ask to be self excluded from a casino. A month later you change your mind. If you could just request your data be deleted, then you could ask for that data to be deleted then start playing again. Or want to take a new welcome offer, just tell them you want your full data deleting, then open a new account.
 
I'm also not sure they could do that, certain types of data you cannot just ask to be deleted. For example, you ask to be self excluded from a casino. A month later you change your mind. If you could just request your data be deleted, then you could ask for that data to be deleted then start playing again. Or want to take a new welcome offer, just tell them you want your full data deleting, then open a new account.

I've already asked and they can't do it but Bryan can, so it will be done. I should be able to ask for that since this is my personal account here.

I guess we have to wait and see what Bryan says here. I would like to know what happens if i close my account here. Will the messages stay then and be stored forever.
What I do know now though is that I have to stop talking to people in here. What a mess :)
 
Just assume anything you do on the internet is out there forever, and dont send messages you dont wish to be read by others.
Despite all the regulations supposedly made to protect us ,there is very little that cannot be retrieved by authorities for whatever
purpose.
 
[...]The other day I sent a question to the rep for Videoslots and he replied and told me that because of the GDPR he wouldn't be able to help us in this forum any longer, but I could get an email address.....:eek2:[...]

I just read through the replies from VS again and he clearly stated twice that the reason was GDPR for not being allowed to help us here anymore. It had nothing to do with him not wanting to, which is understandable since it's a double job for him to first post in the threads telling people he will pm them, then sending them a pm telling them to send an email, then if he or the team reads that email and then responding again and....well it's probably just a misunderstanding from the start and this is what they thought they have to do.[...]

Hello everyone,

We are looking to provide more information regarding GDPR during this week, as we are currently waiting for our Legal team to get back regarding this.

Best regards,
Daniel.

Hi Guys,

We have spoken with our Legal Team and they have informed us that in 1-2 weeks we will implement a procedure, that will mean we will be able to assist you on Casinomeister via PM's, however until then we will continue to use: (email)

Best regards,
Team Videoslots.

Hi,

@Tirilej we cannot store anything that has been communicated via Casinomeister.
@ternur I will update you and everyone else here soon when I know more about the exact procedure but it will make it very easy for us to communicate and help you guys out again via PM.

Br,
Team

@Team.Videoslots

Did you ever got an answer from your legal team? I know lawyers can be pita most of the time, but it would great if you could shed some light on the GDPR related issues posted on the forum in the last month or so.
 
Thanks for asking the question ternur since I discovered yesterday that we still need to send emails and that pm's is not enough for them. When I asked why it was still because of GDPR.
 
Thanks for asking the question ternur since I discovered yesterday that we still need to send emails and that pm's is not enough for them. When I asked why it was still because of GDPR.

I found that a few days ago we still had to use it. Put me of a little and in truth i don't matter how many times i read all the GDPR stuff i cant see why its done this way. I Believe Brian and his tech team have this site secured up as good as most sites out there so whats the issue
 
I found that a few days ago we still had to use it. Put me of a little and in truth i don't matter how many times i read all the GDPR stuff i cant see why its done this way. I Believe Brian and his tech team have this site secured up as good as most sites out there so whats the issue

The issue is probably that they need to have everything documented, and they can't save anything from here.
The rest of the reps are making notes in our casino accounts and feel that that is enough. They can never give out anything from here anyway since most pm's that have been written over the years are deleted anyway.
So notes of where it comes from should be enough.

The thing with VS is that they still don't have it all to be saved. The issue is discussed in here and the only thing we are sending in an email is our username. That makes it totally worthless anyway :)
 

Users who are viewing this thread

Meister Ratings

Back
Top