GDPR, Accreditation and Reps

[ternur]

The issue is probably that they need to have everything documented, and they can't save anything from here.
The rest of the reps are making notes in our casino accounts and feel that that is enough. They can never give out anything from here anyway since most pm's that have been written over the years are deleted anyway.
So notes of where it comes from should be enough.

The thing with VS is that they still don't have it all to be saved. The issue is discussed in here and the only thing we are sending in an email is our username. That makes it totally worthless anyway

These are good points.

One of the key principles of GDPR is data minimisation, not the the opposite.

Article 5 - Principles relating to processing of personal data

1 Personal data shall be:
[...]
(c) adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed (‘data minimisation’);
[...]

Data protection by default and design require the implementation of data protection principles like data minimisation in an effective manner. It also requires that appropriate technical and organisational measures are implemented to ensure only necessary personal data (for each specific purpose of the processing) are processed.

I've witnessed some data controllers taking a view that they need to gather more data to be GDPR compliant. But that argument doesn't really hold up when you look at the regulation in its entirety.

 

[Tirilej]

...and then the stupid fact that they still have to make notes on our account anyway since all facts isn't in the emails...or maybe they feel that the only important thing is what they are doing. Not to protect us but to protect themselves.
Just thinking out loud as usual

 

[Team.Videoslots]

Hello,

We are building a function, so the customer can generate a generic number which is valid for 24 hours. During these 24 hours, we can trace customers that contact us over PM with this number.
Even though this number is saved in the forum. It will not be connected with the user after the 24 hours has passed. We are aiming for this to be done in September.

Br,
Team Videoslots

 

[Tirilej]

Hello,

We are building a function, so the customer can generate a generic number which is valid for 24 hours. During these 24 hours, we can trace customers that contact us over PM with this number.
Even though this number is saved on your forum. It will not be connected with the user after the 24 hours has passed. We are aiming for this to be done in September.

Br,
Team Videoslots

Will that information that gets passed between you and us then be saved, and in that case how much? All of it? The whole pm's?

One of the reason why I think it's a pain with live chat is that I always have to repeat all of the information I once gave when I signed up. Will I have to give that out now every time too when I get a new ''number''?