Quite an interesting one here. I initially registered with Gamstop under my old address, quite soon after I then added my current address. I was told that this would be updated.
Today, after much communication with Gamstop as to why I'm not excluded on all sites, they have admitted fault in not updating my address:
"On this occasion the information you provided was handled by an adviser who was new to the service.
Unfortunately the adviser in question did not manage your request to the service level we would expect and the information was not submitted to the relevant department and in place the request was closed.
The team member has since received further training as a result of this in addition to discussion and documentation to support the events as they have taken place and what is required moving forward.
I hope you are able to take some reassurance that this has now been updated to the register and this contains your most up to date information.
Again please do accept my apologies for the service not meeting the required standards on this occasion and we are happy to help with any other queries or questions you may have moving forward."
Whilst it's good that all my details are now registered, I feel extremely aggrieved that I have been able to continue to gamble and lose money after registering my correct and up to date details with Gamstop.
Whilst it is also my responsibility to try and control my spending, I feel Gamstop have some liability here to my spending after registering with them.
I'd be grateful if anyone could shed some light on this matter.
Today, after much communication with Gamstop as to why I'm not excluded on all sites, they have admitted fault in not updating my address:
"On this occasion the information you provided was handled by an adviser who was new to the service.
Unfortunately the adviser in question did not manage your request to the service level we would expect and the information was not submitted to the relevant department and in place the request was closed.
The team member has since received further training as a result of this in addition to discussion and documentation to support the events as they have taken place and what is required moving forward.
I hope you are able to take some reassurance that this has now been updated to the register and this contains your most up to date information.
Again please do accept my apologies for the service not meeting the required standards on this occasion and we are happy to help with any other queries or questions you may have moving forward."
Whilst it's good that all my details are now registered, I feel extremely aggrieved that I have been able to continue to gamble and lose money after registering my correct and up to date details with Gamstop.
Whilst it is also my responsibility to try and control my spending, I feel Gamstop have some liability here to my spending after registering with them.
I'd be grateful if anyone could shed some light on this matter.