I was third in a tournament on Wednesday at Gaming Club the prize 8000 loyalty points (equivalent to £40). The torunament finished at 11pm (UK time). Next morning I checked my account no loyalty points contacted live help they said it takes up to 24 hours.
By 11pm Thursday still no loyalty points so I contacted them again they said there was a computer problem and they couldn't add any points today and that she would contact promo department Friday to deal with it.
Friday 5pm (UK time) still nothing so I contacted live help she said it was a public holiday (wherever they are) and that there was no one in office today I said so this means I now have to wait until Monday she said yes.
I expressed my disgust at this I win on Wednesday and they have no one who can pay me. I know from the Riverbelle thread there is no rep on here so not much can be done but I think this is no way to treat customers and I said I may have to go to another casino.
She said it was the first time it had happened and everyone was having to wait surely these things should be computer generated in 2010 they don't need human intervention.
By 11pm Thursday still no loyalty points so I contacted them again they said there was a computer problem and they couldn't add any points today and that she would contact promo department Friday to deal with it.
Friday 5pm (UK time) still nothing so I contacted live help she said it was a public holiday (wherever they are) and that there was no one in office today I said so this means I now have to wait until Monday she said yes.
I expressed my disgust at this I win on Wednesday and they have no one who can pay me. I know from the Riverbelle thread there is no rep on here so not much can be done but I think this is no way to treat customers and I said I may have to go to another casino.
She said it was the first time it had happened and everyone was having to wait surely these things should be computer generated in 2010 they don't need human intervention.
