Frustrated with Wintingo!

[conconsmama]

Hey everyone

I am having some issues with this casino. I saw that they were accredited and so have deposited there many times. They recently started sending me some emails with some nice promo codes for match deposits. So I deposited several times using these codes. The emails stated that the bonus would be credited automatically to my account. Here is the problem:

First time I deposited, I made sure I entered the promo code correctly and waited a few minutes for the bonus to be added. Logged in and out, still not there. So I start up chat to ask them about it. I found the agent to be kind of rude. I was asked "where did you get this code?? " and "who sent this to you??" After explaining it was sent to me in an email from a "William Duthie", they asked me to forward the email to them. I did that right away and they received it. After about 45 minutes of waiting and waiting, they finally manually credited my bonus and apologized. I figured it must have been a glitch and just left it at that and played. All good I thought.

Second deposit with promo code: I deposited and used the code that was sent to me in another email. It also didn't work. So I start up chat again. Again I am asked where I got the code. I explained about the email I was sent and offered to forward them the email again. I sent this email probably 20 times. They said they never received it. I check my email and I have no problems sending or receiving emails. I forward it again, they still don't have it. I try forwarding it to my husbands email account and it doesn't go through to him. I try forwarding other emails to him and they all go through fine. So something is weird with this email. It won't allow me to forward it. So I take screenshots of the email and send it to them. I wait and wait for a response but never get a reply. Eventually I give up emailing them and decide its not worth the time.

Third deposit using code: ok, I must have been crazy to try again after all the problems. But Saturday I saw a really nice 120% deposit match in an email I was sent. Before I deposited, I forwarded the email to my husbands account to make sure it wouldn't block it again. It went through fine so I figured I would have no problem. Wrong. I deposited and once again it didn't add the bonus. I got on chat again and explained the situation. The girl , Justine, I spoke with was very nice, and once again I was asked to forward the email. I did that. She received it on her end. She said she would manually add the bonus and was gone for a long time. 45 minutes was how long this chat took. I was told that she couldn't manually add the bonus because the bonus code was not even loaded into their computer systems. WHAT? I guess they send out emails with bonus codes that don't exist! Then she told me I would definitely receive the bonus but that I would have to wait until this morning (Monday). She would forward the "big guy" an email and he would credit it for me. Well I checked this morning and no bonus. Still no bonus tonight. So I sent off another email. I got a reply from someone asking me once again to send the original email with the bonus code. I already sent it and Justine had already forwarded it to the big boss. I am frustrated so I send it yet again. That is where it stands now.

I am just wondering why an accredited casino can't reply to their customers or make their promo codes work. I have sent a private message to the rep on this forum but I am pretty sure I won't receive a reply. I sent another pm to him back in August and it was never answered. I liked playing at this casino, but I think this is it for me! I don't enjoy wasting my whole weekend sending emails and sitting on chat.

Thanks for listening to my rant.

 

[daenyboi]

Know nothing about the casino but will you try a fourth time to?? Just had to ask sorry

 

[conconsmama]

Definitely not! LOL

I learned my lesson. I will deposit somewhere where I know the bonuses actually work!

 

[rshkrn]

LOL @ anyone who says "we haven't received you email" !

Maybe you could take a screenshot of the mail and post the pic somewhere with a link so that they can see that, if they do want to give the bonus that is, not sure if this could just be a tactic to get deposits and instead of waiting the player finally gives up on the bonus and decides to play away the deposit.....

 

[nastyrikard]

Hi !

conconsmama, Ive been in exactly the same situation this weekeend. I got so frustrated that i cant in a corect way describe my anger.


I recieved an email from them about a " VIP INVITATION" Wellcome back Rikard! We Got a 120 % reloadbonus just for you! This was last friday.

So what happened?
I made a deposit last Friday of ( 300 SEK) using the VIPcode: VIP120. I was supposed to recieve the 120 % bonus instantly, but that didnt happen ( I used the bonuscode when i made the deposit)

First of all, as all of us would do, i contacted the LIVECHAT. But to be honest, the livechat on Wintingo is pretty much useless. I couldnt get anything out of the livesupport for 40 minutes. They where extremly slow, i recieved automated answers like " I will be right with you, shortly." ( I think they have WAY to many chats open with customers that they forget some of them).

I got tired of it so i contacted them on phone. I talked to a guy very gently, he told me he had to look on this matter and he did put me on hold. So there i was, on hold for 18-20 minutes, so i thought that he forgot me so i hang up the phone ( Is this custumer service ) ?

I called them again, this time talking to a woman. She looked on my case, and told me tham I havnt done anything wrong, ( It was wrong on their end she said ). She also told me that she had to escalate this matter to a pitboss in order to credit the 120% bonus and that that would take an hour at most. I said thanks and told her to have a nice weekend.

So i waited until the morning, still no bonus. I again contacted the Livechat and after 15 minutes they told me that this matter hadnt been escaletad to a pitboss. So once again, i told them to escalate this matter, and i would be thankfull if they contacted me by phone. But they told me " we will contact you by email". This was on saturday.

Now on monday, i once again contacted their phonesupport ( Third time ) And thankfully the lady i talked to knew what she was doing. She told me sorry about my case. She added my bonus within 5 minutes, and im thankfull about that.

This is without doubt the worst service Ive ever got on an accredited casino. It took 3 days to get the help that i needed to get the bonus credited. The livesupport is Worse than anything IVe heard of, they couldnt acutly do anything, and they where extremly slow, should it take 40 minutes to get them to respond on livechat? And to be honest, they accutly didnt answer the question that i had, so i Think they have to many chats going on at the same time.

The phonesupport during the weekend was extremly bad aswell ( IT seemed that they didnt knew what they where doing ).

I think the money you got on wintingo is safe, i dont think they would screw anyone. BUT the way Ive been treated this last 72 Hours makes me wonder.... This is the last time I make a deposit at their casino, IT doesnt matter if it is a 500 % depositbonus with a 20x Wagering.

I will be glad to answer any questions in here, I have the chatconversations saved on my email.

Have a good day guys, and good luck at the slotmachines

 

[conconsmama]

Nastyrikard

You just described everything I have been going through to a tee!!! It was that exact bonus code I was trying to use as well!

I guess I have hope that they will credit it at some point! But it just doesn't seem worth the trouble and the waiting. You are right about the chat! It is horrible!
I was on there at least 45 minutes each time, most of it was just waiting for someone to answer me.
I just thought an accredited casino would try a little harder! They don't seem to answer my emails and the rep on here won't answer my private messages.

Glad to hear you received your bonus at least. Hoping they fix mine soon!

 

[nastyrikard]

You should try to contact them by phone again, and hopefully you will recieve the bonus.

They have some serious issues they have to take care of. Ignorant and slow support is really bad for their reputation.
Dont contact them on livechat, you will get tired of it really fast when they ignore you. You only get automated answers like " I will be right with you " " Sorry for the delay " Blablabla..

 

[chayton]

They don't seem to answer my emails and the rep on here won't answer my private messages.

If you ever aren't getting a response from a casino rep here, please let Casinomeister know - having a rep here is one of the rules of accreditation. Maybe it's because of the holiday or whatever that they're slow responding? But if they haven't answered messages before, send a message to Bryan.

 

[nastyrikard]

The last time Wintingo casino representative was online was: 30th August 2014. I just checked the profile.

Mabye its time to reconsider if they should be allowed to continue to be accredited.

Have a good day everyone!

/ Rikard

 

[chayton]

The last time Wintingo casino representative was online was: 30th August 2014. I just checked the profile.

Mabye its time to reconsider if they should be allowed to continue to be accredited.

Have a good day everyone!

/ Rikard

It's not just about when they were last on the forum - there are lots of reps who have other things to do than just be online all the time. BUT if they're not answering PMs either, then that's an issue.

 

[Casinomeister]

The rep for Wintingo left in August when it was taken over by Fortune Lounge/Affiliates. I'll ask Wim if he knows what the management structure is, and who will be monitoring the forum. Thanks for the heads up.

 

[rayray23]

I tried Wintingo last year, around August/September.

Made about 3 or 4 deposits and eventually requested a withdrawal. Sent in all my KYC docs and never heard anything back. Everytime I chased them they asked me to resend the documents, which I did three times, and still the withdrawal was 'pending'.

I must have been on chat 15 times trying to get to the bottom of the delay and make sure they had everything they needed in terms of KYC. The withdrawal request was eventually approved after a month of this back and forth.

My advice to anyone making a withdrawal for the first time is to email your KYC documents and make sure they're approved before depositing, as it's a complete pain to spend almost everyday on chat listening to the same 'we don't seem to have received your documents, please resend'

 

[conconsmama]

Well they finally credited my bonus today. Five days later lol.

I won't be depositing here again, its just not worth the hassle. I'm so used to the chat on sites like 32red where they will fix a problem in about 2 minutes flat! I just can't handle being on chat for 45 minutes and still not getting anything resolved. But at least they finally fixed it.

Thanks for your help everyone

 

[dunover]

I played there ONCE and w/d slightly less than my deposits and got paid back to card in 4 days as they had a 48hr. pending IIRC? Didn't need KYC, probably because I went through the rep on here to expedite my withdrawal.
I then closed my account as the days I play at slow cash -out sites are long gone.
It seems the rep I dealt with has gone AWOL and I'm sure Bryan will come back with the new contact for you.

And the site has a stupid name which always makes me think 'Impetigo'.
Also an anagram of No win, git!

 

[akrus88]

The rep for Wintingo left in August when it was taken over by Fortune Lounge/Affiliates. I'll ask Wim if he knows what the management structure is, and who will be monitoring the forum. Thanks for the heads up.

So this is not correct anymore: Casino Owner: Pariplay Ltd.

It says so at the accredited section of the casino.

 

[akrus88]

Quote from wintingo.com

"Fair Gaming

WinTingo.com runs a completely transparent operation in order to ensure for the highest level of fair gaming. As we build and design our own software, we're able to control the odds. In order to stay ahead of the competition, we've simply programmed our games to offer the best odds. Our philosophy is to keep out operating costs low so that we can deliver higher payouts to our customers!

When you play at WinTingo.com, every 1 in 3 cards wins. That means that you'll always be able to walk away with money in your pocket - no exceptions!

We offer a 95.5% REAL PAYOUT rate. That means that more than 9 out of 10 people cash out winnings with us!

Unlike traditional casinos, our games are instant-win-style games and therefore, they're designed for small buy-ins and big wins. Unlike traditional casinos, WinTingo.com doesn't need to have a house edge - and in fact, we don't! The winning jackpots are made up of other player's purchases. The system is designed that there are always enough winnings to go around and you never have to spend more than you would on a instant-win ticket to win big!"

"We're able to control the odds." ???
"We don't have a house edge." ???
"9 out of 10 people cash out winnings with us." ???

Whaaaat

 

[dunover]

Quote from wintingo.com

"Fair Gaming

WinTingo.com runs a completely transparent operation in order to ensure for the highest level of fair gaming. As we build and design our own software, we're able to control the odds. In order to stay ahead of the competition, we've simply programmed our games to offer the best odds. Our philosophy is to keep out operating costs low so that we can deliver higher payouts to our customers!

When you play at WinTingo.com, every 1 in 3 cards wins. That means that you'll always be able to walk away with money in your pocket - no exceptions!

We offer a 95.5% REAL PAYOUT rate. That means that more than 9 out of 10 people cash out winnings with us!

Unlike traditional casinos, our games are instant-win-style games and therefore, they're designed for small buy-ins and big wins. Unlike traditional casinos, WinTingo.com doesn't need to have a house edge - and in fact, we don't! The winning jackpots are made up of other player's purchases. The system is designed that there are always enough winnings to go around and you never have to spend more than you would on a instant-win ticket to win big!"

"We're able to control the odds." ???
"We don't have a house edge." ???
"9 out of 10 people cash out winnings with us." ???

Whaaaat

That's the biggest pile of steaming horse-dung I've ever seen from a casino.

95.5% REAL PAYOUT RATE means over 90% of people cash-out winnings?? WTF???? No, it means it's entirely possible not one player cashes out, or just a few do depending on their discipline and whether they win and if so don't reverse. Payout rate has NOTHING to do with how many players cash-out!


So, they make 4.5% on their games but 'don't have a house edge'??

I've never seen such an amateurish bunch of crap at an online casino. A schoolboy would have typed something more sensible than this tosh.

'Wintingo doesn't need to have a house edge'? Are they a charity or something?

And this lot are accredited? They need certifying more like....

 

[Balthazar]

That's the biggest pile of steaming horse-dung I've ever seen from a casino.

95.5% REAL PAYOUT RATE means over 90% of people cash-out winnings?? WTF???? No, it means it's entirely possible not one player cashes out, or just a few do depending on their discipline and whether they win and if so don't reverse. Payout rate has NOTHING to do with how many players cash-out!


So, they make 4.5% on their games but 'don't have a house edge'??

I've never seen such an amateurish bunch of crap at an online casino. A schoolboy would have typed something more sensible than this tosh.

'Wintingo doesn't need to have a house edge'? Are they a charity or something?

And this lot are accredited? They need certifying more like....

I reported your post to Brian for him to see that but later noticed that he already replied to the thread (duh).

Anyways, that's on par with (was it La Vida?) who gave away "tips" on how to win at Roulette by looking at the previous numbers.

 

[nastyrikard]

I totaly agree with dunover.

I first thought I was the only one havning this problem ( Because phonesupport said so ), but apperently im not. And that they dont even have a rep on here is total crap.

 

[dunover]

I reported your post to Brian for him to see that but later noticed that he already replied to the thread (duh).

Anyways, that's on par with (was it La Vida?) who gave away "tips" on how to win at Roulette by looking at the previous numbers.

Yes, I think I also posted a live chat transcript (not from LaVida) on here that raised a few eyebrows whereby CS stated 'thinking positive can help you win'.......

It just worries me that there may be CS agents and some players that actually believe this.

 

[Casinomeister]

Sorry, forgot to post my follow up here.

Yes, Wintingo falls under Fortune Lounge's wing since they are providing customer support for them. I've alerted Wim to this thread so he can look into this.

 

[Casinomeister]

Sorry, forgot to post my follow up here.

Yes, Wintingo falls under Fortune Lounge's wing since they are providing customer support for them. I've alerted Wim to this thread so he can look into this.

I should explain more here: yes, FL provides their customer support, but they are managed separately. I contacted the Fortune Lounge rep a couple of days ago about this and he got back to me right away saying that the Wintingo guys would be handling this.

I am reviewing their accred status at the moment, just so you know.

 

[Balthazar]

I am reviewing their accred status at the moment

Regardless of the exceptional level of dishonesty exposed in this thread, they have to have an active rep to stay accredited don't they?

 

[Casinomeister]

Regardless of the exceptional level of dishonesty exposed in this thread, they have to have an active rep to stay accredited don't they?

That can walk and chew gum at the same time. Affirmative.

 

[coxwel]

Reading this thread i have to say i know how you feel. Was in the exact same situation last year, deposited, code didnt work, endless hassle with cs, payout took days, after contacting the rep here things were resolved but for an accredited casino this is not acceptable imo.

Now i wont touch them anymore, allthough they invite me with nice dep bonuses regulary. It´s just 99% certain that codes wont work, support needs days to credit the bonuses which normally should come automatically. Something about this place just seems very odd.

I also think money is safe with them, they are no cheats, but the service is so poor, how can they design promos with codes and offer them and they wont work, and this not happened only to me months ago, no i come here to see other people have the same bad experience like me after months. So i must assume the strategy of wintingo is something else far from player satisfication. They also offer regular raffles with good prizes if you deposit. I dont buy it, given their bad service and non-working bonuscodes i must assume these raffles are only eyecandy but not real.

I would highly appreciate if their accrediation gets rechecked and if things stay like they are they should be put off the accredited list.