Fortune Lounge closed all of my accounts without any reason

[juleser]

other than mis typing my telephone number what am i meant to have done wrong?

i've taken no bonus from this casino so what is my crime?

 

[vinylweatherman]

other than mis typing my telephone number what am i meant to have done wrong?

i've taken no bonus from this casino so what is my crime?

It looks like FL are saying you didn't give honest details when you filled in the registration form. The phone number was NOT the only problem, there were others.

You should always double check the fields before you press "next", or complete registration. These details are all used for verification, and they MUST be correct, and match with independent checks that are made.

 

[silcnlayc]

vinylweatherman: You should always double check the fields before you press "next", or complete registration. These details are all used for verification, and they MUST be correct, and match with independent checks that are made.

You are so right on this. I have been unfortunate enough to have messed up my signup twice many , many years ago when the had numbers for birthdates instead of the way it is now, with the month spelled out. We, in the USA go mo/d/yr whereas the signups I found out do d/mo/yr...so when all you had to choose from was numbers I transposed the first two twice in my signups.

So, some of us have done it by accident...I , too went through hoops to prove my mistake was unintentional...thank goodness the numbers corresponded with my birthdate even if it was in the wrong order...

.

 

[vinylweatherman]

You are so right on this. I have been unfortunate enough to have messed up my signup twice many , many years ago when the had numbers for birthdates instead of the way it is now, with the month spelled out. We, in the USA go mo/d/yr whereas the signups I found out do d/mo/yr...so when all you had to choose from was numbers I transposed the first two twice in my signups.

So, some of us have done it by accident...I , too went through hoops to prove my mistake was unintentional...thank goodness the numbers corresponded with my birthdate even if it was in the wrong order...

.

I found that there is no consistency from one sign-up to another. Some used the US format, others the European.

My birthdate is 25, so i was never able to make the mistake (25 being unavailable to select as "month" by mistake), however I TRIED so often to select "25" in the first field, and THEN found out it was a mm/dd/yyyy setup.

Casinos should KNOW that this is a common type of mistake, and there should NOT be "hoops" involved in fixing it.

There are other fields where it is possible to make mistakes, often due to the design or layout.

I got confused by Unibet, where the "city" field was way too short to accomodate more than 5 letters, was "greyed out", and right next to a clear coloured field that was much longer. I assumed this short field had been blocked based on my country, and that I was expected to put BOTH city and postcode in the larger field. Only the fact that they have decent field validation ensured I figured out this was wrong (it gave me a cross, instead of a tick, when I moved on to the next field).