Videoslots closed my account without warning.

[dolores]

They closed my account today after being a customer for 7 years! I still have credits and a lot of freespin rewards in my account but I can't play them anymore because they decided to close Austrian players from one minute to the next! Without informing themselves beforehand so they can keep my winnings, what great unfair behavior on your part Videoslots!!

You can find our full writeup on Videoslots Casino here.

 

[maxd]

In English, if you please.

Regards,
Max Drayman
Forum Co-Moderator, Casinomeister.com

 

[dunover]

After 7 years of playing they closed his account, losing him accrued free spins and rewards.

Didn't @KasinoKing have a similar issue lately??

 

[hogexd]

@Team.Videoslots

 

[Reelsoffun]

Wow videoslots really is going through some stuff right now, so many complaints and issues, I’m stuck in SOW land myself right now and been playing there about 6 years, sad times indeed. I’m not sure if it’s even worth me carrying on with giving them SOW stuff as I have heard a rumour today that they are looking at leaving the UK soon as well? Is that true? @Team.Videoslots

 

[Team.Videoslots]

Hi @Reelsoffun

I'm sorry to hear that your SOW process is still on-going. It does take some time. I can give a nudge to the team again but they have their hands full. However, I'm sure they will get the review done soon.

Kind regards,
Team Videoslots