Having a good night at Guts, deposited $50 with a 40% bonus, met WR quite smoothly and quickly and cashed out $1000 with $200+ left to play.
So, I went to Live Chat and asked the CSR to flush my withdrawal.... he then (1st) returned the withdrawal to my account - I was playing another game and suddenly saw my balance change. When I explained the process he then (2nd) informed me that the CSR can no longer flush withdrawals, that's up to the payment department, which is open till 1.30 hours CET. In this case, no sweat because, according to the CSR, the amount will be processed as soon as they will get to it, which according to him would be 1-2 hours.
Still, it is mentioned here that flusing is always possible at GUTS. This needs to be amended, because when the payment dept. is very busy - as I understand from my chat - they cannot flush it and the CSR can't do it either (anymore).... very odd.
So, I went to Live Chat and asked the CSR to flush my withdrawal.... he then (1st) returned the withdrawal to my account - I was playing another game and suddenly saw my balance change. When I explained the process he then (2nd) informed me that the CSR can no longer flush withdrawals, that's up to the payment department, which is open till 1.30 hours CET. In this case, no sweat because, according to the CSR, the amount will be processed as soon as they will get to it, which according to him would be 1-2 hours.
Still, it is mentioned here that flusing is always possible at GUTS. This needs to be amended, because when the payment dept. is very busy - as I understand from my chat - they cannot flush it and the CSR can't do it either (anymore).... very odd.