Spikey
Dormant account
- Joined
- Jun 8, 2008
- Location
- Adelaide Australia
I checked out the keno payouts at a casino called Firstwebcasino.
I've played keno jackpots for a long time and have a spreadsheet that I load pay tables into to tell me the house percentage.
Well the return to player at All Slots is a whopping 116%. Would be fantastic if I believed it. This is the first time ever that I've seen a pay table return over 100%.
I emailed them and asked them how this can be. The did respond once with just a "Our RNG is fair", but it didn't have any technical backing or really any answer as to how their paytable can return over 100%. So I emailed again asking for more technical clarification but they haven't responded in over a week, so I'm going to assume they aren't going to.
Here is a cut and paste of my email to them. ...
=======================================================
Dear Tiffany/Suzanna/firstwebcasino,
Thank you very much for your reply.
Unfortunately though, I'm not going to go away until I resolve this because the figures haven't changed and they still don't add up. The following is the table of keno probabilities that I have copied off my spreadsheet. With your payout structure used the EV comes out to $1.16 for every dollar spent.
8 spots chosen... Combinations Probability Payout FirstWebCasino EV
0 2558620845 0.08827 0
1 7724138400 0.26646 0.5 0.133232
2 9512133400 0.32815 0.5 0.164073
3 6226123680 0.21479 1 0.214786
4 2362591575 0.08150 6 0.489022
5 530546880 0.01830 6 0.109816
6 68605200 0.00237 19 0.044968
7 4651200 0.00016 19 0.003049
8 125970 0.00000 720 0.003129
Total 28987537150 1.162074
Now I can't see that I have made any mistake, and whilst I haven't played at your casino yet, I refuse to believe that you are paying back 116%.
So either there is a mistake in your payout structure that you have given me, or your RNG is not random and favours the house, or you are going to go broke when I start playing keno at your casino that is paying out too much.
I really need to clarify which one of the above 3 it is.
Also, I don't mind if you take a bit longer to answer my query, it is a complicated thing and will take some time to check by your engineers. I would like the correct answer, not a quick one. I am very happy that you answering me.
Sincerely
Michael
----- Original Message -----
From: firstwebcasino
To: Mikey
Sent: Sunday, June 08, 2008 3:49 PM
Subject: First Web Casino Customer Service - Your Query
Dear Michael,
Thank you for contacting First Web Casino regarding your query.
First of all, I would like to apologize for the delay in answering your email. The response to a number of our recent promotions has been bigger than we expected and as a result, our reply times are longer than usual.
Please bear with us as we work to get our service levels back to the high standard First Web Casino is known for.
As per your query, I would like to assure you that the outcomes of all our casino gamed are determined by a Random Number Generator, which has passed thorough testing for fairness, and that we cannot influence the outcome of any game for the benefit of our players or the house.
The payout percentage on our website are the correct ones and for the full rules and payout schedule, please click on the link below.
On our casino we make every effort to make every players experience at our casino as enjoyable and fair as possible, however, everything depends on the players luck.
Should you have any additional questions or comments, please don't hesitate to contact our Customer Service Desk on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience.
Best Regards,
Tiffany
On Behalf of Suzanna.
First Web Casino Customer Service
A Jackpot Factory Casino
Call us toll-free 24 hours a day (in English only) from the following countries:
United States 1-866-251-2234
Canada 1-888-328-4011
United Kingdom 0-800-917-4617
Australia 1-800-805-602
France: 0-800-909-481
Germany 0-800-181-0449
Italy 0-800-788-826
Spain 0-900-981-805
or email us at support@firstwebcasino.com
-------------------------------------------------------
You have received this mail because you have contacted the Jackpot Factory Group. If you prefer not to receive mailings from us, simply enter your e-mail address on the page below:
You may view our anti-spam policy below.
Queries? Write to: SquareIt Ltd., 1934 Driftwood Bay, Belize, BZ,
Central America
----Original Message----
From: Mikey
Sent:
To: support@firstwebcasino.com
Cc:
Subject: Keno payouts [ConversationID: 0e0902ad-7f0a-4322-8ab7-ee511743b80b]
Hello,
I was browsing your site and checked out the keno payouts as I am interested in playing keno.
I copied the following text from your site...
"
a.. If you select 8 numbers, and 1 or 2 are picked, you win half your bet. If 3 are drawn, you win your bet. For 4 matches, you win 6-times your bet. For 5 out of 8, you win 6-times your bet; 6 out of 8, you win 19-times your bet. For 7 matches, you win 19-times your bet. If all 8 out of 8 are picked, you win 720-times your bet. "
I have an excel spreadsheet that I use to tell me the return to player, and it gave me a whopping 116%. Your casino is the first ever to return more than 100% that I have come across.
Now I think you wouldn't now be surprised that it raises some suspicions in me, as casinos don't pay ba! ck more than 100% of turnover very long before they go out of business.
It seems to suggest that your casino is not using a simple random number generator, but is deliberately not picking the numbers that I select so that you will make money.
Would you please tell me what is going on and how a pay table can give back more than 100%. Maybe the payout schedule on your site is not the correct payouts, which is probably the simplest explanation.
Sincerely
Michael
=========================================================
I'm sure someone smart out there can verify my figures.
Don't know what to do though. I'm very interested on how they can produce that pay table though.
I've played keno jackpots for a long time and have a spreadsheet that I load pay tables into to tell me the house percentage.
Well the return to player at All Slots is a whopping 116%. Would be fantastic if I believed it. This is the first time ever that I've seen a pay table return over 100%.
I emailed them and asked them how this can be. The did respond once with just a "Our RNG is fair", but it didn't have any technical backing or really any answer as to how their paytable can return over 100%. So I emailed again asking for more technical clarification but they haven't responded in over a week, so I'm going to assume they aren't going to.
Here is a cut and paste of my email to them. ...
=======================================================
Dear Tiffany/Suzanna/firstwebcasino,
Thank you very much for your reply.
Unfortunately though, I'm not going to go away until I resolve this because the figures haven't changed and they still don't add up. The following is the table of keno probabilities that I have copied off my spreadsheet. With your payout structure used the EV comes out to $1.16 for every dollar spent.
8 spots chosen... Combinations Probability Payout FirstWebCasino EV
0 2558620845 0.08827 0
1 7724138400 0.26646 0.5 0.133232
2 9512133400 0.32815 0.5 0.164073
3 6226123680 0.21479 1 0.214786
4 2362591575 0.08150 6 0.489022
5 530546880 0.01830 6 0.109816
6 68605200 0.00237 19 0.044968
7 4651200 0.00016 19 0.003049
8 125970 0.00000 720 0.003129
Total 28987537150 1.162074
Now I can't see that I have made any mistake, and whilst I haven't played at your casino yet, I refuse to believe that you are paying back 116%.
So either there is a mistake in your payout structure that you have given me, or your RNG is not random and favours the house, or you are going to go broke when I start playing keno at your casino that is paying out too much.
I really need to clarify which one of the above 3 it is.
Also, I don't mind if you take a bit longer to answer my query, it is a complicated thing and will take some time to check by your engineers. I would like the correct answer, not a quick one. I am very happy that you answering me.
Sincerely
Michael
----- Original Message -----
From: firstwebcasino
To: Mikey
Sent: Sunday, June 08, 2008 3:49 PM
Subject: First Web Casino Customer Service - Your Query
Dear Michael,
Thank you for contacting First Web Casino regarding your query.
First of all, I would like to apologize for the delay in answering your email. The response to a number of our recent promotions has been bigger than we expected and as a result, our reply times are longer than usual.
Please bear with us as we work to get our service levels back to the high standard First Web Casino is known for.
As per your query, I would like to assure you that the outcomes of all our casino gamed are determined by a Random Number Generator, which has passed thorough testing for fairness, and that we cannot influence the outcome of any game for the benefit of our players or the house.
The payout percentage on our website are the correct ones and for the full rules and payout schedule, please click on the link below.
You do not have permission to view link
Log in or register now.
On our casino we make every effort to make every players experience at our casino as enjoyable and fair as possible, however, everything depends on the players luck.
Should you have any additional questions or comments, please don't hesitate to contact our Customer Service Desk on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience.
Best Regards,
Tiffany
On Behalf of Suzanna.
First Web Casino Customer Service
A Jackpot Factory Casino
You do not have permission to view link
Log in or register now.
Call us toll-free 24 hours a day (in English only) from the following countries:
United States 1-866-251-2234
Canada 1-888-328-4011
United Kingdom 0-800-917-4617
Australia 1-800-805-602
France: 0-800-909-481
Germany 0-800-181-0449
Italy 0-800-788-826
Spain 0-900-981-805
or email us at support@firstwebcasino.com
-------------------------------------------------------
You have received this mail because you have contacted the Jackpot Factory Group. If you prefer not to receive mailings from us, simply enter your e-mail address on the page below:
You do not have permission to view link
Log in or register now.
You may view our anti-spam policy below.
You do not have permission to view link
Log in or register now.
Queries? Write to: SquareIt Ltd., 1934 Driftwood Bay, Belize, BZ,
Central America
----Original Message----
From: Mikey
Sent:
To: support@firstwebcasino.com
Cc:
Subject: Keno payouts [ConversationID: 0e0902ad-7f0a-4322-8ab7-ee511743b80b]
Hello,
I was browsing your site and checked out the keno payouts as I am interested in playing keno.
I copied the following text from your site...
"
a.. If you select 8 numbers, and 1 or 2 are picked, you win half your bet. If 3 are drawn, you win your bet. For 4 matches, you win 6-times your bet. For 5 out of 8, you win 6-times your bet; 6 out of 8, you win 19-times your bet. For 7 matches, you win 19-times your bet. If all 8 out of 8 are picked, you win 720-times your bet. "
I have an excel spreadsheet that I use to tell me the return to player, and it gave me a whopping 116%. Your casino is the first ever to return more than 100% that I have come across.
Now I think you wouldn't now be surprised that it raises some suspicions in me, as casinos don't pay ba! ck more than 100% of turnover very long before they go out of business.
It seems to suggest that your casino is not using a simple random number generator, but is deliberately not picking the numbers that I select so that you will make money.
Would you please tell me what is going on and how a pay table can give back more than 100%. Maybe the payout schedule on your site is not the correct payouts, which is probably the simplest explanation.
Sincerely
Michael
=========================================================
I'm sure someone smart out there can verify my figures.
Don't know what to do though. I'm very interested on how they can produce that pay table though.