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FENIX Casino, not responding, withdrawal pending

Thread title tweaked to avoid confusion with official Casinomeister Warnings. Apologies in advance of any inconvenience this may cause.
 
Dear Casinomeister forum members.

I am writing this email on behalf of the entire Fenix Casino management in hopes of shedding some light on recent events regarding delayed withdrawals. I have not been accredited yet, however I hope that I will be in the near future.

Fenix Casino started as a relaunched brand formerly known as Casino For Me. This was a completely new project from the same owner, with new content providers, a new website, new Terms and Conditions and all its services were under new management. Customers that played in Casino For Me were directed to play in the new Fenix Casino and in fact the original website automatically directed visitors to the new domain. Since then and until recently, the casino was active and successful with a steadily growing userbase and regular players, however there have been changes that affected our players. A month ago, Fenix Casino underwent a complete change in management and ownership, which subsequently affected standardized procedure and the distribution of work amongst our employees. We were hoping for the transit to go smoothly and unnoticed, however this was not the case. To our great misfortune, the most notable impact of this were severe delays in processing winnings.

The sole reason for this email is to let our players know that the switch has been completed and the new management was alotted its work, meaning that Fenix Casino is ready to operate again. Absolutely all delayed winnings will be paid out at the beginning of next week and all our players who had their withdrawal pending for more than the time stated in our Terms and Conditions will be rewarded with a compensation bonus. We are certain that such issues will never reoccur and are willing to put great effort into proving this to our players and the entire gaming community.

Kindest regards,
Kevin
Fenix Casino
 
Kevin Fenix said:
Dear Casinomeister forum members.

I am writing this email on behalf of the entire Fenix Casino management in hopes of shedding some light on recent events regarding delayed withdrawals. I have not been accredited yet, however I hope that I will be in the near future.

Fenix Casino started as a relaunched brand formerly known as Casino For Me. This was a completely new project from the same owner, with new content providers, a new website, new Terms and Conditions and all its services were under new management. Customers that played in Casino For Me were directed to play in the new Fenix Casino and in fact the original website automatically directed visitors to the new domain. Since then and until recently, the casino was active and successful with a steadily growing userbase and regular players, however there have been changes that affected our players. A month ago, Fenix Casino underwent a complete change in management and ownership, which subsequently affected standardized procedure and the distribution of work amongst our employees. We were hoping for the transit to go smoothly and unnoticed, however this was not the case. To our great misfortune, the most notable impact of this were severe delays in processing winnings.

The sole reason for this email is to let our players know that the switch has been completed and the new management was alotted its work, meaning that Fenix Casino is ready to operate again. Absolutely all delayed winnings will be paid out at the beginning of next week and all our players who had their withdrawal pending for more than the time stated in our Terms and Conditions will be rewarded with a compensation bonus. We are certain that such issues will never reoccur and are willing to put great effort into proving this to our players and the entire gaming community.

Kindest regards,
Kevin
Fenix Casino
Click to expand...

As recently as Monday (March 9th), I was assured I would get my withdrawal either that day, or Tuesday. It's now Thursday and nothing. Then I come here, a 3rd party, and find I apparently will be paid at the start of next week. It's a relatively small withdrawal too. Also, I've had these withdrawal issues for several months with Fenix, not just since a month ago.
 
To summarize: The stalling continues from Fenix casino. Next day, next week, next tuesday... We have all heard it before.

I'm currently setting up a new web page entirely dedicated to warn other players about Fenix casino. If you have any bad experience, that I cant read about here on casinomeister, please send me a message.
 
cncas123 said:
Im a bit confused here. It states Fenix rebranded from Casino for Me, but isnt there another thread where Fenix were refusing a large payout as funds hadnt been transferred across from Casino for Me?
Click to expand...

Yes there was and it was a while ago the change over took place


---------------------------


back in November 2014 they transfered my 6000 EUR balance from the closed Casino For Me to Fenix Casino

I won 60,000 from that transfered funds now they say they are not going to pay , look at the reason

Here is the first email

Dear Mr. H

Thank you for choosing Fenix Casino!

Please accept our apologies for the delay in transferring of your funds from Casino For Me. However, if you will log into your Fenix Casino account, you will find that the sum of 6,364.00€ has been added to your balance as agreed. As this balance is unaffected by bonus conditions, you can freely play any game you desire, giving you a chance to increase your winnings. You will find that Fenix Casino has several games and gaming providers that were not a part of Casino For Me, and we are certain that many of them will become your new favourites.

Should you have any questions, please don't hesitate to contact us.

Kindest regards,
Fenix Casino Finance Department


I was able to collect only 8000 EUR since November due to their huge slow pay and now look at the unreal email they sent

Dear M

Thank you for your emails.

We would like to inform you that we have not received the funds from Casino for Me, nor do we expect to receive them. Nevertheless, we have issued €6,404.00 from our own fund to your new Fenix Casino account and we subsequently paid out €6,000.00. Because Casino for Me never transferred the funds, we cannot consider the amount which we credited to you as real cash, therefore the winnings from it technically do not exist. After significant discussions, we have decided to void all winnings. We hope that since you did receive the most of your initial withdrawal that you made in Casino for Me, this will not result in any ill will towards Fenix Casino. We are under new management, meaning there is a separate operation which has no contact with the one in Casino for Me.

We understand that you might be disappointed in this decision. If for whatever reason you would like to know more, please contact Casino for Me management directly.

Kindest regards,
Fenix Casino
 
cncas123 said:
Refusing to pay because the money wasnt transferred, but then today they have a rep who says it was a rebrand? Rebrand to me means a change of name, not a change of ownership, so why the refusal to pay????
Click to expand...

I can see this is going to be a big thread :)

From Kevin (Fenix) post above, This was a completely new project from the same owner
 
Couldn't agree more, this thread clearly says it was a rebrand, so you guys are officially trying to steal a players win of 60 thousand. I suppose you will have a new look on the case where the player responded here:https://www.casinomeister.com/forums/threads/huge-fenix-casino-problem-be-warned.66119/?t=66119 ???

Also regarding players withdrawals, the matter has not been handled properly. I know i have won from fenix, and the cashier responded maybe to one of 5 emails. And the livechat couldn't really help when it comes to withdrawals, just said to email the cashier's email address, which in turn didn't answer. I was lucky to get paid in the end though. I would consider playing with you guys again if withdrawals and player communication is handled better in the future.

Some people are also having problems at other flavidus limited casinos , i know a player responded having problems with casinoadrenaline , and withdrawal delays seem to affect that brand aswell, which gives the impression that the casinos are connected...........

Only one brand to my knowledge (hello casino) has not been affected by the withdrawal delays.
 
cncas123 said:
Im a bit confused here. It states Fenix rebranded from Casino for Me, but isnt there another thread where Fenix were refusing a large payout as funds hadnt been transferred across from Casino for Me?
Click to expand...

Maybe the rep is being economical with the truth.

Maybe the original Fenix went bust, and the excuse about the funds not being transferred which caused the 60K win to be voided was all bullshit designed to deflect blame to the "previous owner", which we have just been told was the SAME PERSON who owned Fenix at the time the player was given this excuse.

We then had withdrawal delays, and now after all this time a rep "comes clean" to explain that the relaunch has itself been relaunched with a new owner (or is that still the same owner and his second "new project") and new management.

It does look like the initial Fenix ran into trouble and couldn't meet it's liabilities, in effect it "went bust". However, they have now agreed a rescue deal with a new owner, who will inject capital into the business so that existing players' balances and winnings can be honoured.

Now, if the deal has been done, we should see payments next week, however if this is yet another stalling tactic, we will see new excuses next week.

The new owner has to realise that how this is handled over the next couple of weeks will make or break his business.

An explanation of what REALLY happened over the denied 60K win would help restore confidence, so long as it gets paid.
 
After going back over a few threads about Fenix & C'forme I believe there just lies,

biwin7 winnings of 60k was was voided Because Casino for Me never transferred the funds, "we cannot consider the amount which we credited to you as real cash, therefore the winnings from it technically do not exist"

But we have been told by the Rep "This was a completely new project from the same owner" So why wasn't the funds transferd? Or that was but just made up bullshit when the player won more, Now using another excuse stating new ownership,
 
spintee said:
After going back over a few threads about Fenix & C'forme I believe there just lies,

biwin7 winnings of 60k was was voided Because Casino for Me never transferred the funds, "we cannot consider the amount which we credited to you as real cash, therefore the winnings from it technically do not exist"

But we have been told by the Rep "This was a completely new project from the same owner" So why wasn't the funds transferd? Or that was but just made up bullshit when the player won more, Now using another excuse stating new ownership,
Click to expand...

Looks like Kevin has lost his voice now!!!!
 
Fetthalt said:
It's now the "beginning of next week". As expected no money showed up today and will probably not show up tomorrow (2600 euro withdrawal pending). I'm now waiting for a new excuse from Kevin and Fenix casino.

Regards
[email protected]
fenixcasino.eu
Click to expand...

Hi mate

FYI, I was paid on Monday as "promised" by Kevin.. however mine was just a couple hundred... curious yours wasn't, perhaps you should PM Kevin or he could contact you to expedite this... sure it's nothing to do with the fact your withdrawal is 15x the size of mine..
 
If its a cashflow issue, i think they would pay all the small amounts and not the big ones, to keep up appearances. Less complaints ... ;(
 
Ill have to refresh this thread again, unfortunately...

Made a cashout on 3.4. and its still pending. Seems that their problems just continue. Live chat promises answers that doesnt come and finance department doesnt answer ( at least in same day).

I thought that id give this place one more chance but nothing hasnt improved lately...what other reason there is to delay these payments other than they have ran out of money.

Shame though, fenix was a good place to play with decent bonuses weekly...

:mad::mad::mad:

edit: also spotted fenix rep here and pm´d him. lets see what happens

edit2: magic happened! just got email that cashout is approved.

but still question for the rep: is there any chance that you could speed up these cashout-times?
 
Last edited:
Almost again.

5 days and they say its coming in monday. Camoon. 3 more days.

I really doubt why i even play here.

2 days is ok, 3 days is long, 4 days i too long, 5 days * i dont say nothing*, over that...really...
 
fenic casino confiscated my winnings

yesterday I wan at this casino 2787 GBP.
The casino is refusing to pay my winnings and accuse me in abuse behaviour.
I have a video where i filmed how i wan this money.I played very popular slot Dead or Alive which on very rare occasions can generate such big winnings.
They refusing to pay because i always play with bonus!!!!I can not believe this.How it can be serious?
 
rolastan said:
yesterday I wan at this casino 2787 GBP.
The casino is refusing to pay my winnings and accuse me in abuse behaviour.
I have a video where i filmed how i wan this money.I played very popular slot Dead or Alive which on very rare occasions can generate such big winnings.
They refusing to pay because i always play with bonus!!!!I can not believe this.How it can be serious?
Click to expand...

that sounds really bad .. they shpould haves payed then may be told you that..

i have won 200 and my verification was swift and paiid in 2 days

so i deposited 100 played DOA and won 900 on .36 5 scatter

withdrawn 1000 took 8 days i smell something bad and dint play there after


they have a rep here pls contact him

else PAB
 
rolastan said:
yesterday I wan at this casino 2787 GBP.
The casino is refusing to pay my winnings and accuse me in abuse behaviour.
I have a video where i filmed how i wan this money.I played very popular slot Dead or Alive which on very rare occasions can generate such big winnings.
They refusing to pay because i always play with bonus!!!!I can not believe this.How it can be serious?
Click to expand...

As stated in another thread they are thief's, Be careful when playing such sites, Also try not to post the same thing in different posts as it seems to piss of some people, By the looks of it than somebody else has been paid after Max got involved so they are listening, As long as you broke no rules than you should be ok but may take some time, If you went by the books than please PAB,

Zoals vermeld in een andere thread zijn ze dief, Wees voorzichtig bij het afspelen van dergelijke sites, ook niet proberen om hetzelfde in verschillende berichten te posten als het lijkt te pissen van sommige mensen, door de blikken van het dan iemand anders is betaald na Max kreeg betrokken, zodat ze luisteren, zolang je geen regels brak dan u ok zou moeten zijn, maar kan enige tijd duren, als je ging door de boeken dan kunt u PAB,
 
muziq said:
any update on that rolastan?
Click to expand...

NetEnt have started they own investigation about this issue by my request.
Curaçao eGaming informed me that they do not license this site and this site is licensed by another master license holder on Curaçao,
under the name C.I.L
But I can not find any contacts of this C.I.L to sent them complain.I hope NetEnt will help me.
 
Unbelievable there promoting the

Ariana Slot Promotion Win a Luxurious week in Dubai worth over €6k!

Yep I bet I no how will have that holiday if one of there players win lol,
 
spintee said:
Unbelievable there promoting the

Ariana Slot Promotion Win a Luxurious week in Dubai worth over €6k!

Yep I bet I no how will have that holiday if one of there players win lol,
Click to expand...

its ridiculous if they are promoting it to the UK players as the UK players MG isn't even allowed to play(well atleast when i twice made the mistake of playing i wasnt allowed)
 
rolastan said:
NetEnt have started they own investigation about this issue by my request.
Curaçao eGaming informed me that they do not license this site and this site is licensed by another master license holder on Curaçao,
under the name C.I.L
But I can not find any contacts of this C.I.L to sent them complain.I hope NetEnt will help me.
Click to expand...
Well, fenix casino is powered by this guy(i believe they give them website, software, CS, and license(and to other casinos too):
You do not have permission to view link Log in or register now.

Check it out, probably try to contact them. Hope this helps.
 
That site is promoting vegasberry which I am sure are partners, I do not mean due to them running of the same network as so is hello and we was told they they are complete separate but I am sure berry and fenix are partners
 
Hi for everyone. I have make many deposits in fenix casino in this year, usually using they 100% bonus in tuesday what they send in my email.
11.8 i make deposit with that tuesday bonus, loose it and after that use 50% bonus and deposit 100€. I play through that 2000€ wagring maybe two times because immortal romance gives many good winnings. Aftre all i have 3502€ in my acoount and i made withdrawal.
Now it has go 8 days and withdrawal still pending, i have many times contact livechat, emai support and they only apologise delay and cant know when my winnings will be paid.

I dont know what i can do because customer service is do nothing. :mad:
 
curremon said:
Why you play there after all these posts about them being super dodgy ?
Click to expand...

It was totally mistake that i never find out how this casino work and treat customers before i start make deposits. I just wish to get money out there and will never touch again this casino.
 
curremon said:
It could take months to get your money if you ever get them before this casino shuts down.
Hope so they will pay you.
Click to expand...

I have contact them daily and try push them but im so frustrated about this situation. Is there anything that i can do that only wait?
 
Im so frustrated this situation, daily i go ask in live chat that why withdrawal is still pending and always answer is "I'm sorry I can't assist you with this matter. I'm not the cashier". Cashier not answer emails. How they can keep taking customers money and they dont pay withdrawals, who controls these place licenses? There is netent games, microgaming games and why them gives games these kind casinos? Is there anything what i can do? Where i can contact?
 
They will send out better and better promotions nowadays to get deposits which they might pay some pending withdrawals with to get the whole thing running.
In the end the whole operation (Flavidus Ltd, MYEG BV) will collapse.
Stay clear!
 
hedgehok is right, The operation is a shambles, Its funny how when hello casino ran from them they stated they had nothing to do with the other casino's but they always paid? So glad they left, But why would a good casino like hello pay out? & not the others? If it is to do with banking as they will all run from the same banking system? I belive that theses casino's are linked and hello was fooled by into there network?

God only knows, Also why would games providers give them the games? When people play theses slots and get ripped of by the casino than the player sees another site with the same games than they are not going to play, As will think they will be conned again,
 

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