Fantasino - Another good experience

[richmcd]

Miraculously, I've had two good casino support experiences in the same week!

Was playing a bit at Fantasino, when I hit the Viking Runecraft and Sweet 27 wins I posted in the screenshot thread. As is my habit, I made quite a lot of smaller withdrawals (if I hit a 100x+ win, I like to withdraw at least 50x plus whatever takes me down to the next hundred. I've tried various systems over the years, and this is the one that ends up with the best mix of playtime/wins/chances to raise the bet WITHOUT just dumping it all back in again).

I hit an issue with Butterfly Staxx (I know! I know! But I've had some good wins on it and I'm up overall) where my computer crashed during the last spin of the bonus and the bet wasn't showing in my history. That was resolved very smoothly, so I went back to playing. I hit another Butterfly Bonus and withdrew some more money...

A chat window popped up, and the operations manager said he wanted to talk me. (Naturally I thought "Oh shit...") But it turned out he just wanted to say that my last withdrawal had taken me over the €2000 limit which required extra verification. He explained the process, and suggested I make a smaller withdrawal so I could have the money the next day rather than waiting 48 hours. (I know that sounds like a ploy to get me to gamble more, but it was the difference between a £50 withdrawal and a £30 one.)

As promised, the money arrived the next day.

I'm not sure I can fully recommend Fantasino. They're EveryMatrix, for one, which I know a lot of people have had problems with. The quest theme is also pretty naff, ugly and utterly generic, and I'm not sure if it doesn't slow down the games. It also takes quite a lot of micromanagement.

But I thought this chat interaction was really impressive, so they get a lot of credit for that.

Compare that to terrible HOPA, which is one of the worst casino customer experiences I've had (hence my search for a new casino). I hit a big win there a MONTH ago, and it's only just now being sent to me in dribs and drabs. Every time I go on chat the agents are rude, contradictory and clearly stalling for time. The emails they send me are nonsense. I'm confident I'll get my winnings, but it's unnecessarily stressful. So having smooth interactions like I had this week at Fantasino and NetBet really makes a difference.

 

[goatwack]

"I like to withdraw at least 50x plus whatever takes me down to the next hundred"

I use the 100+ and- withdraw- the- rest system too, or thereabouts, so actually you're copyrighting my method

Of course getting over the 100 is tricky when starting on sub-30 balances of course

Good to hear someone have some positive experiences, glad it worked out for you

 

[richmcd]

"I like to withdraw at least 50x plus whatever takes me down to the next hundred"

I use the 100+ and- withdraw- the- rest system too, or thereabouts, so actually you're copyrighting my method

Shit. Busted.

At least my method for picking bonuses is guaranteed original: Prime numbers, then square numbers, then any remaining multiples of 5, then any remaining multiples of 3, then the rest from left to right, top to bottom!

Complicated, but I chose it to play the extremely stressful Witch game on Ruby Slippers and I've stuck with it ever since...

(I'm not superstitious about this method. I accept that slots are random, and picking is mostly predetermined anyway. But I find having a predetermined order removes the "I'll pick that one, no that one, ah shit if only I'd stuck with my first choice" nightmare. And it takes you all over the board, which looks nicer than just going from left to right. And it's helped me clear the Witch bonus THREE times, and I can't have played that bonus more than hundred times max. So maybe it really IS lucky... )