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Experienced English CSR available for variety of services

Discussion in 'Help Wanted Ads' started by K911, Nov 17, 2009.

    Nov 17, 2009
  1. K911

    K911 Dormant account

    Occupation:
    iGaming CSR
    Location:
    Canada
    Hi everyone,

    My name is Martyn and I live in Montreal. I have over 5 years of experience in Customer Service, Sales, Quality Assurance & Risk Management.

    I am described as someone who:

    - has over 3 years of coaching experience in a multilingual accredited casino & poker group;
    - thrives on building relationships and is a solid team player;
    - is a detail-oriented problem solver who enjoys analytical challenges;
    - is a keen observer and strives to streamline company processes by writing recommendation reports for Management

    Examples of my online gaming knowledge include:

    - VIP rewards programs, affiliates, bonus offers, newsletters, etc.
    - Casino/poker room security check procedures and fraud analysis
    - Deposit and withdrawal methods: credit/debit cards, electronic wallets, etc.
    - Responsible gaming policies and recognizing compulsive gambling patterns
    - Various CRM tools including ticketing software, Live Chat, in-house software

    I am presently seeking a new opportunity; preferably in Affiliate Marketing, Sales or Risk Management. I may also consider offering Customer Service remotely (work from home) in English or Dutch on a part-time basis.

    Should you have any questions or are excited by what you read and can't wait to see my achievement-oriented rsum (C.V.), feel free to send me a private message or email.

    Talk to you soon,
    Martyn (K911)
     
    Last edited by a moderator: Dec 7, 2009

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