- Joined
- Sep 23, 2009
- Location
- UK
[pab-in-progress]I signed up to EUCasino through another casino forum where they had an exclusive blackjack bonus offer.
The bonus was 50% up to a maximum bonus of $500, so I deposited 1000 to receive 500 bonus.
After completing the 30x wagering requirement, although my balance swung up and down, I finished on my starting balance of 1500. I cashed out 1000 and came back later to play some more. After further play, again I finished approximately on my current balance, which was now 500.
I went to cash out but received a message:
(start message)
Dear (user),
I am writing to you regarding your withdrawal request.
During our routine account investigations we have detected a play pattern considered irregular gaming for bonus play-through requirement purposes.
The following is stated in our Terms and Conditions:
E.g. play patterns such as the playing for deliberate minimum risk, playing of equal, zero margin bets or hedge betting, placing single bets using your entire or the majority of your account balance and bonus, shall all be considered irregular gaming for bonus play-through requirement purposes.
As per our Terms and Conditions we have the right to withhold any cashouts and confiscate all winnings and bonuses should we find practices such as above have been used.
Accordingly your withdrawal request will be canceled and bonus funds of amount 500 GBP removed from your Real Balance.
Please be advised that this is the final decision and no further correspondence will be entered.
Regards,
(rep)
Operations Department
(end message)
I am very surprised, disappointed and annoyed by this decision.
I was genuinely gambling with my own money. Let's examine the individual accusations:
(1) Deliberate minimal risk: I was betting between 25 and 100 a time on average (potentially more with doubling/splitting). Therefore a real chance of losing a good chunk of my funds, in addition to the bonus over the wagering requirement. (They would not have complained had this happened of course )
(2) Equal, zero margin bets or hedge betting: Not possible in blackjack to my knowledge.
(3) Placing single bets using your entire or the majority of your account balance and bonus: No, the maximum bet I placed was 200 (I cannot get at my game history because they have locked my account, but it would not have been more than this).
In addition, I wagered well above the playthrough requirement and after my first cashout, went back to play more, including other games - not just blackjack.
This is my first complaint (and indeed post) to CM forum but I have decided not to PAB because (A) I would lose my "one free hit" and (B) the bonus offer was claimed through another casino forum, which I will be happy to give details of, if the CM Moderators allow. (The other forum have since withdrawn the offer after their contact with EUCasino yielded nothing.)[/pab-in-progress]
Bryan reviews EUcasino here.
The bonus was 50% up to a maximum bonus of $500, so I deposited 1000 to receive 500 bonus.
After completing the 30x wagering requirement, although my balance swung up and down, I finished on my starting balance of 1500. I cashed out 1000 and came back later to play some more. After further play, again I finished approximately on my current balance, which was now 500.
I went to cash out but received a message:
(start message)
Dear (user),
I am writing to you regarding your withdrawal request.
During our routine account investigations we have detected a play pattern considered irregular gaming for bonus play-through requirement purposes.
The following is stated in our Terms and Conditions:
E.g. play patterns such as the playing for deliberate minimum risk, playing of equal, zero margin bets or hedge betting, placing single bets using your entire or the majority of your account balance and bonus, shall all be considered irregular gaming for bonus play-through requirement purposes.
As per our Terms and Conditions we have the right to withhold any cashouts and confiscate all winnings and bonuses should we find practices such as above have been used.
Accordingly your withdrawal request will be canceled and bonus funds of amount 500 GBP removed from your Real Balance.
Please be advised that this is the final decision and no further correspondence will be entered.
Regards,
(rep)
Operations Department
(end message)
I am very surprised, disappointed and annoyed by this decision.
I was genuinely gambling with my own money. Let's examine the individual accusations:
(1) Deliberate minimal risk: I was betting between 25 and 100 a time on average (potentially more with doubling/splitting). Therefore a real chance of losing a good chunk of my funds, in addition to the bonus over the wagering requirement. (They would not have complained had this happened of course )
(2) Equal, zero margin bets or hedge betting: Not possible in blackjack to my knowledge.
(3) Placing single bets using your entire or the majority of your account balance and bonus: No, the maximum bet I placed was 200 (I cannot get at my game history because they have locked my account, but it would not have been more than this).
In addition, I wagered well above the playthrough requirement and after my first cashout, went back to play more, including other games - not just blackjack.
This is my first complaint (and indeed post) to CM forum but I have decided not to PAB because (A) I would lose my "one free hit" and (B) the bonus offer was claimed through another casino forum, which I will be happy to give details of, if the CM Moderators allow. (The other forum have since withdrawn the offer after their contact with EUCasino yielded nothing.)[/pab-in-progress]
Bryan reviews EUcasino here.
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