Entropay - $3,050 issue! Read on..

[M_rockz]

Hi guys.
Not sure how to start this but i will try my best.I signed up with entropay about a year back & was using the cards to buy high value goods (2k$ to 5k$ each transaction) via paypal.
I ONLY used the cards for buying goods via paypal..no gambling sites or anywhere else.My entire buying business was based on Entropay.
A month back,i got suspended for no reason at all!
They sent me this message:

"We are writing to inform you that your EntroPay account has been suspended.We take security very seriously, and we suspend any account where there is or appears to be any activity of a suspicious nature. We are obliged to carry out such measures in the interest of our genuine customers."

They did not give me any reason as to why my account was shut down.Does not sound right right? Hang on, this is just a part of the story.Two months back i had made a 3,050$ transaction to a paypal merchant for goods.The merchant turned out to be a fraud & i did not get any goods.I did not open a paypal dispute under 45 day timeline coz i thought it was just a shipping delay & have got my back covered by Entropay.
I shot Entropay an email 4 days back:

"Hi
I am having a serious issue with a transaction which i had carried out using my entropay card.The value of the transaction is $3,050.It' been more than 45 days & i haven't received the goods.I had paid extra for insurance of the full value of the parcel & have also provided the seller with a signed copy of the insurance claim form.I am out of paypal buyer protection as it has been more than 45 days.The seller is now not responding to my emails.I request you to file a chargeback on my behalf for goods not received for this particular transaction.Thanks."

Then i got this reply:

"We have completed our part of the account investigation and it is with regret that I inform you that we are unable to assist you further.The account is currently under investigation by a third party and as such we are unable to deal with any transaction issues until they have completed this and informed us of their findings.
Regards
Gordon
Entropay Security Team"

Can you imagine this?
When i asked what 3rd party? They said:

"We do not have permission to pass on any information at this time. We will contact you when we have information that we can share. No further emails will be answered with regards to the same issue. kind regards, AdamEntroPay Security team"

So apparently some 3rd party is investigating my account (as if i have done a crime) & they cannot to a chargeback for the transaction under dispute until the 3rd party completes their investigation.
I will be keeping this thread alive for all you guys out there to see the true face of Entropay.If Entropay does not help me,i will be loosing 3,050$ which means a lot to me & that too for no fault of mine.
Maybe my only fault was i trusted Entropay with my high value transactions.I will be posting here what Entropay does to help me with the dispute.So stay tuned for my updates.Not sure why i am being dragged into all this ********.
LET'S SEE ENTROPAY HELPS OR NOT.STAY TUNED..

 

[butterflyboogie]

I am sorry for your loss however if you purchased the items from just say eBay, then they may be the third party. I know you said you didn't file the paypal dispute because you thought it was a shipping error, however why didn't you do this anyway? When you file a dispute it doesn't necessarily mean that you have to escalate it, it merely represents that you want them to investigate it and if the individual or company does not comply with the guidelines then you are protected. One other thing, if this was in the USA, this could possibly be deemed as fraud on the sellers part and you may can file charges. Before I would lose that kind of money I would seek the advice of an attorney. Good luck to you.

 

[Mojack]

Is it possible the insurance company is the third party investigating the transaction?

 

[M_rockz]

I am sorry for your loss however if you purchased the items from just say eBay, then they may be the third party. I know you said you didn't file the paypal dispute because you thought it was a shipping error, however why didn't you do this anyway? When you file a dispute it doesn't necessarily mean that you have to escalate it, it merely represents that you want them to investigate it and if the individual or company does not comply with the guidelines then you are protected. One other thing, if this was in the USA, this could possibly be deemed as fraud on the sellers part and you may can file charges. Before I would lose that kind of money I would seek the advice of an attorney. Good luck to you.

Thanks a lot for your response.You are absolutely right on the paypal dispute part but i did not care because as per Entropays policy, i have the right to file a chargeback against any seller within a stipulated amount if i don't get the goods.Now Entropay is backing out from their commitment & if they don't help me soon,i might loose $3,050.I am not from the US,the seller is & i am from India.

 

[M_rockz]

Is it possible the insurance company is the third party investigating the transaction?

I have no idea who the 3rd party is but my guess is if the insurance company want's to invesigate,they would simply cross-check with paypal.There maynot even be any 3rd party involved.Maybe it's just Entropas excuse.

 

[butterflyboogie]

Hi again, if the seller is from the USA, find out who the district attorney is for the town the seller is from. You can Google this...then if it were me I would send a certified letter to the district attorney with copies of the transaction and receipt and ask for help in either getting the merchandise or the return of your money. Regardless if you are from India, the law is the law and if you have paid for merchandise and the seller did not send you the merchandise this should be consisted theft by deception. Imo. I am not an attorney, so I don't want to misguide you, however I would certainly pursue this. If what you say is actual fact (not saying I doubt you) then this is wrong. I sure wish you had disputed it with paypal, however hindsight is just that. Again good luck and don't give up.

 

[M_rockz]

Hi again, if the seller is from the USA, find out who the district attorney is for the town the seller is from. You can Google this...then if it were me I would send a certified letter to the district attorney with copies of the transaction and receipt and ask for help in either getting the merchandise or the return of your money. Regardless if you are from India, the law is the law and if you have paid for merchandise and the seller did not send you the merchandise this should be consisted theft by deception. Imo. I am not an attorney, so I don't want to misguide you, however I would certainly pursue this. If what you say is actual fact (not saying I doubt you) then this is wrong. I sure wish you had disputed it with paypal, however hindsight is just that. Again good luck and don't give up.

Thank you for your reply.Cotacting the district attorney in that region souds like a good option but my point is why sould i be doing it the hard way?Since i had paid using Entropay,i have the right to file a chargeback for any problematic transaction & these guys are not helping at the moment.All i want Entropay to do is entertain my right.
All i am saying here is 100% true.If you want,PM me your email id & i will send you the statements & converstion with Entropay.
If they don't entertain the basic rights of a customer then i would say Entropay is a FAUD company.
If all this was about like 100$,i would let it go but it's about $3,050 & i can not afford to loose an amount this big!
I have sent Entropay a link to this forum.Let's see what de do.

 

[maxd]

@M_rockz: if I understand this correctly your issue has nothing whatever to do with gambling or online casinos, correct? Your purpose for posting here is simply to bring pressure to bear on Entropay, yes?

 

[M_rockz]

@M_rockz: if I understand this correctly your issue has nothing whatever to do with gambling or online casinos, correct? Your purpose for posting here is simply to bring pressure to bear on Entropay, yes?

Yes + i want people here to see what kind of a company Entropay really is.There's a guy over the forums here who says Entropay stole $10k from his account & so i posted my issue here.

 

[chuchu59]

Yes + i want people here to see what kind of a company Entropay really is.There's a guy over the forums here who says Entropay stole $10k from his account & so i posted my issue here.

I sympathise with you but as Max pointed out this has nothing to do with online casinos or poker rooms so I would suggest that this thread be moved to a section that is more appropriate. Is there a section where this thread can be displayed prominently?

 

[M_rockz]

I sympathise with you but as Max pointed out this has nothing to do with online casinos or poker rooms so I would suggest that this thread be moved to a section that is more appropriate. Is there a section where this thread can be displayed prominently?

Entropay can be used to fund online casinos & poker rooms & so my post is somewhat related to gambling funding source.

 

[maxd]

I understand where you are coming from on this. Unfortunately, whether you realise it or not, you are trying to blackmail Entropay into doing what you want by posting your story here. In other words you are exploiting your Casinomeister membership for your own purposes. That is expressly forbidden in our General Posting Rules.

I'll flag this for Bryan -- our fearless leader -- and let him decide whether your thread should stay or go.