Energy Casino withdrawal times?

itsover2014

Full Member
Joined
Sep 28, 2014
Location
United Kingdom
Hi All

Does anybody still use energy?

I have been using them for years and years (UK) and just made my first very small withdrawal in ages and have been told it will take 3 business days for the payments team to even look at it let alone send it.

Is this normal? In the past I thought they were super fast and I am used to getting withdrawals in seconds these days elsewhere..

On the review here it says 'fast withdrawals' 'weekend withdrawals' and '13-23 hrs cashout time' all of which are not what they emailed me :/

See Related Threads:
 
Last edited by a moderator:
Solution
Hi Guys,

First of all, apologies for the delays in getting back to you regarding this post.

Secondly, I'd like to address "been told it will take 3 business days", when our Customer Service Agents say this, they don't mean it in the way that certain casinos leave WDs pending there literally not being looked at until the 3rd day passes, what they mean is that it can take up to 3 working days for it to be processed from our end.

Reason being, it's in a queue and older withdrawals get priority over new ones. And also, just to be clear, we also process withdrawals from our end during the weekends, trust me our payments team almost never goes home. And just a tiny reminder here, that while E-wallet payments do get received by customers...
From energycasino.

Dear,
Thank you for playing with us and congratulations on your winnings.
As part of our security procedure, which aims to protect both players and operators throughout their ongoing customer relationship; we kindly ask you to dend the following document:

A proof of your deposit made via Volt (-- euro 17/03/2022) displaying name, bank account number and deposit details. You can do that by either sending us a screenshot from internet banking with URL address or document uploaded in pdf format.
Thank you for your cooperation in this matter.

Do not hesitate to contact us should you have any questions.
Best Regards,
------------------------
After three days when I was told my withdrawal would be processed as soon as possible.
----‐-------------------
Edit 3: My Account is now verified (again) and withdrawal processed. I don't care about the funds. All deposits and winnings from a casino are meant to play again unless i hit a big jackpot, otherwise it will be deposited in stages again. I don't like hassle especially with small withdrawals and already being verified not even that long ago. No bonuses nothing. You want to hit the cashout button and go do your own thing again. Doesn't matter if it's 100 euro or 10k. Good games, good layout good rtp on most but long withdrawal times and asking for more documents which in this case doesn't make sense is a no go from me.
 
Last edited:
Energy Casino is a highly recommended, vetted and Accredited Casino at Casinomeister

Users who are viewing this thread

Click here for Red Cherry Casino

Meister Ratings

Back
Top