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Resolved Emu Casino Responsible Gaming

Discussion in 'Casino Complaints - Non-Bonus Issues' started by zazedac, Aug 8, 2013.

    Aug 8, 2013
  1. zazedac

    zazedac Dormant account PABnononaccred

    Occupation:
    nothing
    Location:
    aus
    Hey,
    So I'm a little disappointed in Emu Casino. Whilst losing money is my own fault clearly I'm not stupid, their gaming limits are not good. I set myself a weekly limit of $50. I went in to change it which is supposed to take 7 days only to discover it's automatic! $400 more later and yeah I guess you could call me a sore loser but shouldn't they at least have a 24 hour wait? Whats the point of being able to set deposit limits if you can immediately change them back?
     
  2. Aug 8, 2013
  3. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    That is weird. In every place I've seen the terms state anything from 2-7 days to increase limits plus some even make you speak to CS first. I would assume Emu is the same, and something has gone wrong?
     
  4. Aug 8, 2013
  5. zazedac

    zazedac Dormant account PABnononaccred

    Occupation:
    nothing
    Location:
    aus
    re

    You would think so and as said I do accept responsibility as it is about self control and I was chasing, HOWEVER I changed it several times and found I could then deposit again immediately!
     
  6. Aug 8, 2013
  7. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    I don't know anything about that casino but I took a look at what they said about responsible gaming, and it was better than it usually are at other casinos.
    Have you talked to the support yet?
    I find it strange that you have been able to do the same earlier but never told them that it didn't seem to work correct.
    Did you win those other times so it was ok then that the system didn't work?
    They might not know and need to be told.
     
  8. Aug 8, 2013
  9. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    What outcome are you looking for here?

    An apology? Improvement?

    Thank you.
     
  10. Aug 8, 2013
  11. zazedac

    zazedac Dormant account PABnononaccred

    Occupation:
    nothing
    Location:
    aus
    It only happened this past 2 days I never tried before. I'm looking for improvement I'm not trying to get my money back or anything I knew what I was doing
     
    1 person likes this.
  12. Aug 8, 2013
  13. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    So I ask again...Did you tell support? Are they aware of the problem now?
     
    2 people like this.
  14. Aug 8, 2013
  15. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    I would suggest making a complaint if this is the case, by contacting senior CS. RG is one of the common factors in every licensing authority, regardless of their attitude or leniency where other matters are concerned. If there is an error in registering or not recording/auctioning any player deposit limit requests, then this is serious. Very. The limits you set were not done via CS but an automated interface, correct?
     
  16. Aug 9, 2013
  17. zazedac

    zazedac Dormant account PABnononaccred

    Occupation:
    nothing
    Location:
    aus
    Re issue solved

    I spoke with Adrian from Emu who I've always had pleasant dealings with and he advised me there was a system error and refunded part of my money and has fixed the problem. I'm happy with how they dealt with it. I have no other issues with this casino they've always been pretty good just was a little bothered by this. All is good!
     
    1 person likes this.
  18. Aug 9, 2013
  19. zazedac

    zazedac Dormant account PABnononaccred

    Occupation:
    nothing
    Location:
    aus
    Re

    I'm not sure how to mark this as resolved
     
  20. Aug 9, 2013
  21. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Moderators mark threads resolved. I've sent them a heads up already. You can use the little triangle that is report post to alert them to a thread.
     
    2 people like this.

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