Hi all Meister members.
Spintee, I have seen 2 cases where there's a short delay for the balance to update after completing the WR on a bonus. It is being looked at, but the 3p more thing is a new one to me that we will have a look at together with our platform provider as well.
Great to have you onboard and to have cleared up a few things,
In my situation I
DID NOT clear wager, I won like 93 pence on starburst I than played thunderstruck and only spent around £2 before my last spin that actually bought my balance to 0 but hit a bonus round, That did not credit my account,
It seems your side read the 0 balance as wager complete but did not take the free spin round into account, This could be a good thing to stop bonus abuse and stop people from delaying bonus rounds, But surley you have things in place for this and its very rare you get a bonus round on last spin with 0 left,
With the 3p thing I have no clue has to what happen there? As not only did I get credited 3p automatic but the admin also added an extra 3p extra on top of what my win was?
I do not think its a major problem from the players side as I am sure you can easy look up the last game play, But its just more time and hassle for the player and for the team, As a player I just want to deposit and play, But in recent times across many of sites I have seen my self chatting to CS too much due to bonus not going on, delay in being credited, Errors, wrong emails getting sent out, The list goes on,
If I wanted to get an headache I would go up my sisters, Her fog horn would certainly sort on of them out, If I wanted to chat to somebody I would go on to a forum / social media site, When I want to gamble I go on to a casino site or thats what it should be but like I said in recent times It seems I been getting stressed out and more time sorting out problems on live chat than gambling
I am no way pointing the problems at your site just casino sites in general,
Any way always good to have more reps coming on,
Terry