Dunder Casino - Not in anyway tested

[dionysus]

I agree generally it carries from currency to currency but quite often it does not as well and amounts are different.

When you are talking about a rule that can get thousands of pounds seized it has to be specific and not left open to how the casino want to interpret it.

CS clarifying like you say is good enough usually but again its best to be wary. What is in the terms and conditions stands, and not specifing the size for different currencys is sloppy.

Agreed; even at GUTS, 5 isnt 5 isnt 5, but they do make it clear:
the maximum bet that can be placed is €7.50 (75kr, $7.50, £6)

I'm with you that every site should list max bet in each currency they offer

 

[Deeplay]

Well tried to sign up again but never get the verifaction code sent to my uk mobile number from Dunder Casino
Spoke to live support and they suggest I "try another browser"!!!

wtf wont matter what browser i use its nothing to do with that - its the SMS they are supposed to send
not getting to my mobile.

Also support took an age to reply and in the end when I explained its not an issue with my browser (ff latest build btw)
but with their sms system I waited and waited for a response in live chat but the CS rep must have fallen asleep.
So I gave up.

One to avoid right now - as my first interaction with CS was to put it bluntly CRAP!

 

[Deeplay]

I did get a PM here from an someone from Dundar but they are not a registered rep for this casino here yet. Advise was to restart my phone or take out and replace sim card.
Apparently they had issues with bonus abusers. Anyway holding off on this one until they either have an official rep here or I know more about them.

Im not saying anything untoward at all about the person contacting me as they did supply a business email linked to the casino
but would be more comfortable if they had official status as a rep here.

 

[brianmon]

Well tried to sign up again but never get the verifaction code sent to my uk mobile number from Dunder Casino
Spoke to live support and they suggest I "try another browser"!!!

wtf wont matter what browser i use its nothing to do with that - its the SMS they are supposed to send
not getting to my mobile.

Also support took an age to reply and in the end when I explained its not an issue with my browser (ff latest build btw)
but with their sms system I waited and waited for a response in live chat but the CS rep must have fallen asleep.
So I gave up.

One to avoid right now - as my first interaction with CS was to put it bluntly CRAP!

Did you change your country dialling code in the send SMS window?

When I attempted to sign up. the first window asking for phone number, email etc, had my country code (+44 UK) already set.

But when I got to the send SMS window, the country code had defaulted to +1.
I didn't realise until I'd clicked on send, and then there was no way to go back to change it.

So I had to try and sign up again, but changed to the right country code this time, I then received the code.

So, code entered and verified, I attempted to sign in, only to be told that my account was blocked

Oh well....

 

[dunover]

Are people so bonus-desperate they have to sign-up to every new casino for a SUB? There will be problems, it's new after all. You'll be beta-testing it for nothing.

You take the 25% bonus on a 100 deposit you need (at 25xD+B) an outrageous 125xB wagering.

Am I the only one who can see the wood for the trees?

 

[Deeplay]

Did you change your country dialling code in the send SMS window?

When I attempted to sign up. the first window asking for phone number, email etc, had my country code (+44 UK) already set.

But when I got to the send SMS window, the country code had defaulted to +1.
I didn't realise until I'd clicked on send, and then there was no way to go back to change it.

So I had to try and sign up again, but changed to the right country code this time, I then received the code.

So, code entered and verified, I attempted to sign in, only to be told that my account was blocked

Oh well....

Yep I did and am used to this kind of thing. The unofficial cm rep told me remove and re-insert sim card etc but got nothing to do with that. You either get an sms or not.
That to me sounds like "clear ya cookies bs" ....

Seems like a messy site launch where these people i have to say don't really know what they are doing. Surprising as its MT secure Trade so linked to guts betspin and so on.

 

[Deeplay]

Are people so bonus-desperate they have to sign-up to every new casino for a SUB? There will be problems, it's new after all. You'll be beta-testing it for nothing.

You take the 25% bonus on a 100 deposit you need (at 25xD+B) an outrageous 125xB wagering.

Am I the only one who can see the wood for the trees?

Well the rep told me they had allot of "Bonus abusers" but is this just people who hunt for bonuses ? It goes with the territory these days and so casinos should
be aware of that and know how to deal with it. To say they were not dealing with SMS issues which is what I was told because of the so called Bonus abuse is a
very bad an unprofessional response. As a new outfit they should be jumping of the chair to help my sign up go through! Rather than avoiding helping because
they are busy elsewhere.

They just lost a potential new customer for now.

And yeah any person who takes a 25% bonus with such terms is an idiot and may as well just donate the money.

 

[spintee]

I signed up, Made a deposit busted out, Just went to try now and it states account blocked ?

For whats it worth I can still log into casumo / guts and nether SE,

No live chat on, Also for them that are not receiving the confirmation text is because there set up is wrong, When registering it states put number in and already detects your code, Such for U.K mobiles its +44 instead of the first digit 0, When you get to the end of the registration it asks to put number in again, For what reason I do not know but this is where it f&ks up, The country code defults to something like 1, Instead of picking up the mobile country code such as mine +44 so this is where people are going wrong I shall imagine,

Help told me to open up a diffrent browser and try again which worked, I wonder if this is why account blocked?

 

[shapesy]

So are they related to Guts or Casumo or both does anyone know? thanks in advance

 

[spintee]

So are they related to Guts or Casumo or both does anyone know? thanks in advance

There supposed to be a casumo casino but running from guts platform

 

[spintee]

I spoke to live help. Apparently I did not send in my proof of age whiten 72 hrs? So I emailed and live help pushed it to the right department and was sorted out there and than,

I would not have had no problem sending this in if I had known, Not even a message to let me know or even a welcome email, Infact the only email I have received of them was my deposit confirmation.

But live help seem to be on the ball so thats one good sign,

I signed up, Made a deposit busted out, Just went to try now and it states account blocked ?

For whats it worth I can still log into casumo / guts and nether SE,

No live chat on, Also for them that are not receiving the confirmation text is because there set up is wrong, When registering it states put number in and already detects your code, Such for U.K mobiles its +44 instead of the first digit 0, When you get to the end of the registration it asks to put number in again, For what reason I do not know but this is where it f&ks up, The country code defults to something like 1, Instead of picking up the mobile country code such as mine +44 so this is where people are going wrong I shall imagine,

Help told me to open up a diffrent browser and try again which worked, I wonder if this is why account blocked?

 

[Deeplay]

There supposed to be a casumo casino but running from guts platform

Well as far as the Malta License goes they are nothing to do with Casumo

You do not have permission to view link Log in or register now.

 

[Tirilej]

Well as far as the Malta License goes they are nothing to do with Casumo

You do not have permission to view link Log in or register now.

Just because they are using MT Securetrade's license doesn't mean they can't be owned by the same guys that has Casumo.

 

[Deeplay]

Just because they are using MT Securetrade's license doesn't mean they can't be owned by the same guys that has Casumo.

True the MGA does not mention anything about Casumo
and neither does the UKGC

You do not have permission to view link Log in or register now.

Even though the link to the UKGC from Dunder casino is not working.

And clearly ownership information would need to be displayed on the respective license authorities pages.

Im not sure where this came from that it is Casumo owned ?

could be wrong but going by the licence its not stating casumo listed at all as having anything to do with this casino.

 

[dunover]

And the inevitable f*ckng spam.....

....perhaps the rep if we get one can do his first favour by shutting down their affy account with these twats:

"Rock On Offers" <promo@rockonoffers.com>

xxxxxxxxhttp://api.rockonoffers.com/3_0/click/?data=c2VuZG91dElkfHx8fDEwMTEvLy8vbmV3c2xldHRlcklkfHx8fDM5Mi8vLy9yZWNpcGllbnRJZHx8fHw0OTc4NjQzOC8vLy91fHx8fGE5YjI2NTQ3NDk2OTVmNWE4ZDU5NDA0NzliZmUzZjRjLy8vL2NsaWNrSWR8fHx8MC8vLy9ydXJsfHx8fGh0dHA6Ly9tZWRpYS5kdW5kZXJhZmZpbGlhdGVzLmNvbS9yZWRpcmVjdC5hc3B4P3BpZD0yNjUxJmJpZD0xNDkw

 

[Tirilej]

True the MGA does not mention anything about Casumo
and neither does the UKGC

You do not have permission to view link Log in or register now.

Even though the link to the UKGC from Dunder casino is not working.

And clearly ownership information would need to be displayed on the respective license authorities pages.

Im not sure where this came from that it is Casumo owned ?

could be wrong but going by the licence its not stating casumo listed at all as having anything to do with this casino.

It's not so easy in this business to find out who owns what.

You can compare this with all those casinos that are using Every Matrix license. You have no idea who really owns each casinos.
Some of them maybe are sister casinos but you still don't know
Confusing yes.

In Rizk thread you can see them denying having anything to do with Mobile 6000. Their sistercasinos were only Guts and Betspin. Still there are more casinos using the same license.

I really don't care in this case. It's not my kind of casino anyway

 

[Deeplay]

It's not so easy in this business to find out who owns what.

You can compare this with all those casinos that are using Every Matrix license. You have no idea who really owns each casinos.
Some of them maybe are sister casinos but you still don't know
Confusing yes.

In Rizk thread you can see them denying having anything to do with Mobile 6000. Their sistercasinos were only Guts and Betspin. Still there are more casinos using the same license.

I really don't care in this case. It's not my kind of casino anyway

True but when it comes to UKGC they would have to be listed as per the requirments as either a URL or owner ship. Which makes me think they are nothing to do at all with Casumo

Maybe the rep from casumo could clear this up ?

Personally these days I want to know which company I am depositing with so knowing who owns what is of important to me anyhow.

But I hear you on the "not you kind of casino" so far not mine either

 

[Deeplay]

Heard direct from Casumo its nothing to do with them. The cs rep said he will pop in and clear this up he said.

Thought so its guts etc who seem to be the ones behind this or at least the platform )

 

[Nicola]

....perhaps the rep if we get one can do his first favour by shutting down their affy account with these twats:

"Rock On Offers" <promo@rockonoffers.com>

xxxxxxxxhttp://api.rockonoffers.com/3_0/click/?data=c2VuZG91dElkfHx8fDEwMTEvLy8vbmV3c2xldHRlcklkfHx8fDM5Mi8vLy9yZWNpcGllbnRJZHx8fHw0OTc4NjQzOC8vLy91fHx8fGE5YjI2NTQ3NDk2OTVmNWE4ZDU5NDA0NzliZmUzZjRjLy8vL2NsaWNrSWR8fHx8MC8vLy9ydXJsfHx8fGh0dHA6Ly9tZWRpYS5kdW5kZXJhZmZpbGlhdGVzLmNvbS9yZWRpcmVjdC5hc3B4P3BpZD0yNjUxJmJpZD0xNDkw

Had the same crap to my personal and business accounts this afternoon. Some casino has been selling my details along the line.

 

[lotusch]

Got an e-mail from this crowd a few days ago..I never remember asking this casino to put me on a mailinglist so yeah I assume my details are also being "sold" by casino's who DO have my private e-mailaddress.
Anyway,casino's that I have not subscribed to and whom are sending me e-mails are automaticly put on my blacklist and end up in my personal incinerator.

 

[dunover]

Also NO self-set RG facilities -it says 'e-mail us and we'll do it'.. I thought this was old hat now with a UKGC license. I know of NO UKGC licensed site now that does not have IMMEDIATE self-set limits. Also I don't see a deposit limit offered anyway, just a time limit or loss-limit. (This is from their RG section) BUT:
EDIT...Their General terms state that UK players CAN set an instant DL in their account details. Still don't like the fact you need to e-mail for other RG services.

I hope this isn't a mirror of the dishonest Redbet system whereby they mis-describe a loss-limit as a deposit limit. The Redbet nonsense as we know is a bogus deposit limit which doesn't apply if you win. So you set a DL of 50 a week. Win 100 with your 50 deposit and then you'll find your deposit limit is MINUS 100!!! so you can proceed to deposit another 150. This system is designed to stop a winning player walking off for a week with their profits, and allows them to lose them back until they end up down the amount of the deposit limit they originally set.




The WR is definitely NOT 25xB as Nicola stated in her OP:



BUT like at bet-at you can w/d if you win with your cash balance and forfeit the bonus. One good thing.

BEWARE!
10.14 The use of bonus funds to win more than twice of bonus received on table games and video poker before changing back to slot machines with the purpose of completing wagering requirements can result in your winnings being confiscated and account being closed.

SO do not over-double your measly max 50 SUB on table games then play slots!! What bollox.

 

[Jono777]

Quick question please...

Regardless of Crazy WR on SUB/Bonuses, spam and SE BS etc etc.

Do we think we can trust these guys in general (IE: Will they pay as long as T&C adhered to)

Registered but that's as far as It goes, haven't even played my 20FS on Starburst!

 

[dunover]

Quick question please...

Regardless of Crazy WR on SUB/Bonuses, spam and SE BS etc etc.

Do we think we can trust these guys in general (IE: Will they pay as long as T&C adhered to)

Registered but that's as far as It goes, haven't even played my 20FS on Starburst!

You know the score. Stick to accredited sites etc. I'm always sceptical when affiliates post about new sites that haven't been cleared for BBF on here. I won't promote them until I know the pay in <24 hours consistently.

 

[Deeplay]

Also NO self-set RG facilities -it says 'e-mail us and we'll do it'.. I thought this was old hat now with a UKGC license. I know of NO UKGC licensed site now that does not have IMMEDIATE self-set limits. Also I don't see a deposit limit offered anyway, just a time limit or loss-limit. (This is from their RG section) BUT:
EDIT...Their General terms state that UK players CAN set an instant DL in their account details. Still don't like the fact you need to e-mail for other RG services.

Well not the case for every casino - Casumo have no built in RG facilities you always have to go through CS for deposit limit changes SE or TAB ECT
Nothing is automated with them. Which is a pita to be honest. But in fairness they do immediately implement what you ask for without question.
And its quick. But a live system is the one that should be in place everywhere!

 

[dunover]

Well not the case for every casino - Casumo have no built in RG facilities you always have to go through CS for deposit limit changes SE or TAB ECT
Nothing is automated with them. Which is a pita to be honest. But in fairness they do immediately implement what you ask for without question.
And its quick. But a live system is the one that should be in place everywhere!

Yes you are correct! I remember now. Similar sort of site to Casumo.