delano casinno

[bill_maker]

Delano casino has been down for 1 days and their homepage are redirecting to realtimegaming.com now. Yesterday their customer service told me they was upgrading the software but today they told me they have no idea delano will come back or not and they knew nothing what is going on there. Anybody happens to play there recently? Is it possible they are out of business and run away with all of our money? Any suggestion are welcome and appreciated.

 

[caruso]

The homepage is just down, it doesn't seem to be redirecting to anything. The software is down, too.

If they're gone, RTG will be left with a load of debts to cover. I hope you have a note of yor exact balance.

 

[bill_maker]

The homepage is just down, it doesn't seem to be redirecting to anything. The software is down, too.

If they're gone, RTG will be left with a load of debts to cover. I hope you have a note of yor exact balance.

Actually when you input delanocasino.com, it will bring you to realtimegaming.com. By the way, are you sure RTG be responsible for delano's debts?

 

[bethug]

"RTG will be left with a load of debts to cover" nope not in my eyes

 

[sw2003]

On paper RTG is not responsible for the debts but it will reflect poorly on them when one of their licensees disappears into thin air with their customers' money.

 

[lanidar]

Now, if memory serves me correctly...
Wasn't Delano involved with "The Pirate" and his winnings?

 

[bpb]

Delano took about 3 weeks to pay me on a reasonable win a few months back. I took this as a bad sign and did not return.

The fact that delanocasino.com redirects to realtimegaming.com is a bad sign. I'd pitch a bitch and see if the 'meister can look into whats going on.

 

[cipher]

Now, if memory serves me correctly...
Wasn't Delano involved with "The Pirate" and his winnings?

It certainly was. Have a good one.

 

[cipher]

Delano took about 3 weeks to pay me on a reasonable win a few months back. I took this as a bad sign and did not return.

The fact that delanocasino.com redirects to realtimegaming.com is a bad sign. I'd pitch a bitch and see if the 'meister can look into whats going on.

That would be some pretty good advice bpb. Bryan seems to have a pretty decent line of communications into the upper echelons of RTG. Have a good one.

 

[jerseyguy11]

good luck getting your money back dude. hope you can.

 

[cipher]

It certainly was. Have a good one.

You might also want to keep in mind that Delano and Hampton Casinos are both part and parcel of the Connect To Group of casinos.

 

[largeeyes]

Why in gods name were you here to begin with????????

 

[jetset]

RTG's modus operandi seems to be to sell-on failed casinos to their larger licensees who then are supposed to look after the owed players.

This doesn't always work so well, because sometimes the failed licensee is claimed to have "cooked the books" and indicated players paid when they have not been - there was a hassle with the Cloud takeover of the J C Jones group on that awhile back.

Anway, it is early days. We've requested a comment from RTG on this, but our comms with them do not always work as well as Bryan's (he's away at the moment)

 

[Dolphin]

Hmm, I have about $1700 in Delano. Needless to say that's a huge amount to me. Now when I input www.delanocasino.com I'll end up to www.winwardcasino.com. I have sent e-mail to winwardcasino and filled the form of Montana Overseas player dispute system. Now I just wait to hear something new...

 

[caruso]

Delano is sister to Winward, in case that wasn't obvious.

 

[jpm]

I think portofino is in this group as well.

 

[jetset]

Something's definitely up here - I had the same experience as above when I tried to access Delano - ended up at Winward which is a DCEG-Parley powered operation.

I have been trying to prise an explanation out of RTG for the past two days but they seem to be strangely reticent to give one. And Winward just ignores our emails looking for information.

All in all it's a helluva way to run a railroad!!

 

[bill_maker]

In case you didnot know, you can call 1-800-274-7345 and ask Cristie. She is the only person that can access delano player's database.

Something's definitely up here - I had the same experience as above when I tried to access Delano - ended up at Winward which is a DCEG-Parley powered operation.

I have been trying to prise an explanation out of RTG for the past two days but they seem to be strangely reticent to give one. And Winward just ignores our emails looking for information.

All in all it's a helluva way to run a railroad!!

 

[jetset]

So...what did Christie tell you Bill???

 

[Black21Jack]

I just fired off an email to Winward that may just get them to let me in on what is going on. You have to say the right thing to them. I will post their response when I get it.

 

[Black21Jack]

I think you should hold off on getting worked up about any monies owed until they have a chance to inform players. This is the email I sent, and I knew I would get a reply if I made them think that I was going to make a nice deposit, they see $$$$$$$:

I really enjoy playing at Winward Casino and I am a regular player there. I am also a regular player at Delano Casino and just typed in the Delano Casino web address to see what current bonuses were being offered and it directed me to the Winward Casino website. I then went to log on to the Delano software and it says it is not available. I wanted to deposit $1500.00 to Delano and play some bonuses. Could you let me know why I cant get on the software or why it directs me from www.delanocasino.com to www.winwardcasino.com? I really want to play and if Delano is no longer available I will deposit my $1500.00 to Winward. Please get back to me as soon as possible.

Best Regards,

Chris

And this was their response:

Dear Chris,

Please note that Delano Casino has merged with Winward Casino. You will be addressed with more information about this issue by Management on Monday.

If you need any help at all, contact the Customer Service at [email protected] click on our Live Help logo in our website or call our toll free number 1-800-274-7345.

Sincerely,

Monica
Customer Support
Winward Casino.com

Not too much info here but I think that they will make good on any money owed by Delano. I think that they are just going to transfer all accounts from Delano over to Winward so you can either continue to play, or cash out. Thats how life goes in the business world, mergers, aquisitions etc. Just give them time.

 

[Macgyver]

I wanted to deposit $1500.00 to Delano and play some bonuses.

Black21Jack has gone over to the dark side!! The end of the world is near!!! Cats and dogs, living in sin ... ooop, wrong forum.

 

[jetset]

I can't go into too much detail because Winward will be doing that officially themselves in a communication in the near future.

However, the president of Winward group, Jon Ramsay has confirmed that Delano has effectively closed and all players balances will be looked after and are presently being transferred across to Winward. Winward historically provided Delano with customer service and hosting support.

Once all arrangements have been sorted out Winward will be in contact with Delano players, and it is anticipated that this will occur very shortly.

 

[bill_maker]

All we can do is waiting. I was told they may have an answer by this weekend.
Jetset, did you talk with Jon Ramsay?

I can't go into too much detail because Winward will be doing that officially themselves in a communication in the near future.

However, the president of Winward group, Jon Ramsay has confirmed that Delano has effectively closed and all players balances will be looked after and are presently being transferred across to Winward. Winward historically provided Delano with customer service and hosting support.

Once all arrangements have been sorted out Winward will be in contact with Delano players, and it is anticipated that this will occur very shortly.

 

[Black21Jack]

All we can do is waiting. I was told they may have an answer by this weekend.
Jetset, did you talk with Jon Ramsay?

Didn't you read my post above, managment will be informing players on Monday.

 

[bill_maker]

Do you mean TODAY? I got nothing from them.

Didn't you read my post above, managment will be informing players on Monday.

 

[Black21Jack]

Do you mean TODAY? I got nothing from them.

Sorry I got all screwed up because we are off today and it feels like the weekend. Give it until the end of the day. Im going to call the woman that told me that if they do not inform by tomorrow.

 

[jetset]

QUOTE All we can do is waiting. I was told they may have an answer by this weekend. Jetset, did you talk with Jon Ramsay?UNQUOTE

Yes and we are still in contact. One of the holdups has apparently been the need to work with the former Delano owners in getting all the t's crossed and the i's dotted before bursting into print (although I personally think that with the right good intentions the former Delano management could have told their players what was going on before they closed) Winward was apparently in a difficult position because they could not start communicating with the players until everything had been sorted out with Delano people.

Ramsay assured me that they would be contacting the players in the very near future, and that all Delano players with legit claims would be looked after. He has been straight up with me as far as I can tell and I have no reason at present to doubt his word.

 

[bill_maker]

I still smell a little bit fishy. If you google "delano+winward", you will find the following information:
Winward Casino Group Annouce Opening of Newest Online Casino
SAN JOSE, Costa Rica -- Delano Casino, wholly owned subsidiary of Metagalaxia, S.A. and the Winward Casino Group announced the Grand Opening of its newest casino property
"DelanoCasino.com was developed for the VIP Casino Player," acknowledged Winward Casino Group's president Cristie McCrory, "as we move forward we strive to bring a level of sophistication and style to online gaming." Delano Casino's market is the upscale VIP gambler.

Based on that news, Delano is actually owned by winward. I don't think there is a lot of things to do except transferring player's database from delano to winward if delano is closed.

QUOTE All we can do is waiting. I was told they may have an answer by this weekend. Jetset, did you talk with Jon Ramsay?UNQUOTE

Yes and we are still in contact. One of the holdups has apparently been the need to work with the former Delano owners in getting all the t's crossed and the i's dotted before bursting into print (although I personally think that with the right good intentions the former Delano management could have told their players what was going on before they closed) Winward was apparently in a difficult position because they could not start communicating with the players until everything had been sorted out with Delano people.

Ramsay assured me that they would be contacting the players in the very near future, and that all Delano players with legit claims would be looked after. He has been straight up with me as far as I can tell and I have no reason at present to doubt his word.

 

[bill_maker]

Too bad I don't know who is lying. You can see my live chat with winward as following:

you: Hi there, is delano merged with winward?
Customer Support: Thank you for contacting our customer support. How may I help you today?
Customer Support: No, right now Delano is having an upgrade. In the meantime if you want to you can play with Winward
you: Did you mean I can use my account and password in delano to log in winward?
Customer Support: No, you will have to open a new account

 

[Black21Jack]

Too bad I don't know who is lying. You can see my live chat with winward as following:

you: Hi there, is delano merged with winward?
Customer Support: Thank you for contacting our customer support. How may I help you today?
Customer Support: No, right now Delano is having an upgrade. In the meantime if you want to you can play with Winward
you: Did you mean I can use my account and password in delano to log in winward?
Customer Support: No, you will have to open a new account

I know it is frustrating but you just have to give them time. It's a pain in the ass, yes but I talked to a CS rep who told me exactly what was happening and jetset has been in contact with someone who verified this with more detail as was stated in jetset's post.

 

[jetset]

I still smell a little bit fishy. If you google "delano+winward", you will find the following information:
Winward Casino Group Annouce Opening of Newest Online Casino
SAN JOSE, Costa Rica -- Delano Casino, wholly owned subsidiary of Metagalaxia, S.A. and the Winward Casino Group announced the Grand Opening of its newest casino property
"DelanoCasino.com was developed for the VIP Casino Player," acknowledged Winward Casino Group's president Cristie McCrory, "as we move forward we strive to bring a level of sophistication and style to online gaming." Delano Casino's market is the upscale VIP gambler.

Based on that news, Delano is actually owned by winward. I don't think there is a lot of things to do except transferring player's database from delano to winward if delano is closed.

I think that this sort of confusion is the sort of thing that efficient and timeous communications can obviate, and I have passed that on to the current Winward president, Jon Ramsay.

He has already told us that Winward provided customer service and support to the Delano operators despite their use of different software - I think that Google excerpt is open to interpretation.

The time for pessimism imo will be if there is nothing from Winward, Delano or even RTG by the end of the week.

 

[The Dude]

I think we can all chill on this matter - there has been a lot of speculation here, and sometimes speculation can instill unneeded stress on players as well as the operators.

Winward has been around since 1998 and employ 100+ people. They have three offices in Costa Rica and they offer customer service support, telephone support, Internet hosting, banking, and complete turnkey solutions to other companies such as Delano Casino. According to Winward's CEO, Winward Casino has never owned or had ownership rights to Delano Casino.

He wanted me to convey to you that all players from Delano Casino will be paid by the Winward Casino Group.

He has also mentioned that it is taking a few weeks to migrate certain data into Winward. Once the data has been migrated, players will have the ability to gamble or immediately cash out. There will be no cash in/play-through requirements.

Watch this thread for more information

 

[kavaman]

Ok lets chill, but

"He wanted me to convey to you that all players from Delano Casino will be paid by the Winward Casino Group."

If they claim that they have only done support and never had ownership of delanocasino, i dont simply understand why would they want to pay for the balances that delano is currently owing to players.

-kavaman

 

[jetset]

I guess because client acquisition costs are high, and the failure of Delano represents an opportunity for Winward to persuade its players to stay on the Winward books.

That will depend on how efficient and sensitive Winward is to the needs of the players...all the more reason for them to communicate what is going on and reassure everyone that it's all under control.

PS There may also have been business negotiations behind the scenes involved.

 

[dominique]

Winward is taking over all the player accounts for Delano (and none of the affiliate accounts ) They are getting a lot of accounts that way, and only some are owed money. It looks like it may be profitable to them in the long run.

Everything is all under control and the players are being slowly migrated. This will take some more time.

I am quite satisfied that all is on target and in good order as far as players are concerned.

 

[bill_maker]

It has been 2 weeks since delano closed. Any news here?

 

[jetset]

From last Friday's Casinomeister News:

Delano demise....another example of how NOT to close down an online casino occurred this week when RTG-powered Delano casino went down without a word of explanation to its players. The url at first routed to RTG, who ignored requests for comment and then had everyone scratching their heads when it re-routed to Winward Casino, a DCEG-Parley powered operation that has been around for some time. Understandably, those players owed money by Delano wanted to know what was happening, and fortunately the president of Winward, Jon Ramsay broke the Delano and RTG silence to tell them. It appears that Delano was provided with customer services and hosting in a commercial deal with Winward. For undisclosed reasons, Delano was unable to continue in business and Winward agreed to look after the owed players, whom it would transfer across to its books - not a bad deal with acquisition costs running at around $500 or head or more these days. Kudos to Winward and nothing at all to RTG and Delano management for their silence. Readers may recall that Delano was one of the casinos involved in the record-win Pirate of the Caribbean dispute last year.

PM me and I will give you Ramsay's email address if you are still owed money and have not heard from them yet.

 

[andreah]

I received an email from winward today saying my account was closed and that they no longer accept australian customers, the return email address was not at winwardcasino.com but at riverboatcasino.com . On checking out riverboatcasino.com i found an exact clone of winwardcasino. Does anyone know if this already existed or if winward are planning to change their name for unknown reasons? :

 

[jetset]

Winward Casino Group has just purchased VicsBingo.com and it owns and operates: Bingohall.com and Bingoformoney.com.

They own and operate WinwardCasino.com, and operate but do not own: RiverboatCasino.com

They operate but do not own: SouthBeachbingo.com

Winward owns Sportsbook911.com and its casino. GC Sports Group is an operating partner.

The Delano takeover is progressing, apparently. The head guy has given an assurance that all legitimate Delano claims will be honoured.

 

[andreah]

It's been quite a while now and still not heard anything from delano or winward. I had a round $ 1500 with delano so I am a little concerned.

has any delano account holder heard anything from delano or winward yet?

 

[Dolphin]

Today I received the whole outstanding balance($1700) to my Neteller account. First, about ten days ago, the amount was transferred to my Winward's account which I was told to create by Winward's CS. Winward handles payouts on Mondays and mine was prosessed 20.9. Although they said it would take 48-72 hours it took a week, but nevertheless money is on my account now.
It goes without saying I'm very pleased that Winward took care of Delano's mess. After I found out that Delano had closed I didn't know what to do. I was never read Casinomeister's forum before but fortunately I found this topic here. I also noticed that I should contact Montana Dispute and I did (haven't heart anything from them). My last clue was that Delanos www-address led me to Winward's site. Then I used their live help first time and was quite active using it ever since.
My advice to anyone who still has an outstanding balance with Delano or any other casino is that you have to be as active as possible. You have been screwed once so you got nothing to lose anymore. Every casino has a phone number or perhaps a live help so use them instead of e-mail. With Winward this was very easy; they have a great customer service. I can remember atleast two very funny & informative chat sessions. From here a big hand to Winward