delano casinno

[bill_maker]

Delano casino has been down for 1 days and their homepage are redirecting to realtimegaming.com now. Yesterday their customer service told me they was upgrading the software but today they told me they have no idea delano will come back or not and they knew nothing what is going on there. Anybody happens to play there recently? Is it possible they are out of business and run away with all of our money? Any suggestion are welcome and appreciated.

 

[caruso]

The homepage is just down, it doesn't seem to be redirecting to anything. The software is down, too.

If they're gone, RTG will be left with a load of debts to cover. I hope you have a note of yor exact balance.

 

[bill_maker]

The homepage is just down, it doesn't seem to be redirecting to anything. The software is down, too.

If they're gone, RTG will be left with a load of debts to cover. I hope you have a note of yor exact balance.

Actually when you input delanocasino.com, it will bring you to realtimegaming.com. By the way, are you sure RTG be responsible for delano's debts?

 

[bethug]

"RTG will be left with a load of debts to cover" nope not in my eyes

 

[sw2003]

On paper RTG is not responsible for the debts but it will reflect poorly on them when one of their licensees disappears into thin air with their customers' money.

 

[lanidar]

Now, if memory serves me correctly...
Wasn't Delano involved with "The Pirate" and his winnings?

 

[bpb]

Delano took about 3 weeks to pay me on a reasonable win a few months back. I took this as a bad sign and did not return.

The fact that delanocasino.com redirects to realtimegaming.com is a bad sign. I'd pitch a bitch and see if the 'meister can look into whats going on.

 

[cipher]

Now, if memory serves me correctly...
Wasn't Delano involved with "The Pirate" and his winnings?

It certainly was. Have a good one.

 

[cipher]

Delano took about 3 weeks to pay me on a reasonable win a few months back. I took this as a bad sign and did not return.

The fact that delanocasino.com redirects to realtimegaming.com is a bad sign. I'd pitch a bitch and see if the 'meister can look into whats going on.

That would be some pretty good advice bpb. Bryan seems to have a pretty decent line of communications into the upper echelons of RTG. Have a good one.

 

[jerseyguy11]

good luck getting your money back dude. hope you can.

 

[cipher]

It certainly was. Have a good one.

You might also want to keep in mind that Delano and Hampton Casinos are both part and parcel of the Connect To Group of casinos.

 

[largeeyes]

Why in gods name were you here to begin with????????

 

[jetset]

RTG's modus operandi seems to be to sell-on failed casinos to their larger licensees who then are supposed to look after the owed players.

This doesn't always work so well, because sometimes the failed licensee is claimed to have "cooked the books" and indicated players paid when they have not been - there was a hassle with the Cloud takeover of the J C Jones group on that awhile back.

Anway, it is early days. We've requested a comment from RTG on this, but our comms with them do not always work as well as Bryan's (he's away at the moment)

 

[Dolphin]

Hmm, I have about $1700 in Delano. Needless to say that's a huge amount to me. Now when I input www.delanocasino.com I'll end up to www.winwardcasino.com. I have sent e-mail to winwardcasino and filled the form of Montana Overseas player dispute system. Now I just wait to hear something new...

 

[caruso]

Delano is sister to Winward, in case that wasn't obvious.

 

[jpm]

I think portofino is in this group as well.

 

[jetset]

Something's definitely up here - I had the same experience as above when I tried to access Delano - ended up at Winward which is a DCEG-Parley powered operation.

I have been trying to prise an explanation out of RTG for the past two days but they seem to be strangely reticent to give one. And Winward just ignores our emails looking for information.

All in all it's a helluva way to run a railroad!!

 

[bill_maker]

In case you didnot know, you can call 1-800-274-7345 and ask Cristie. She is the only person that can access delano player's database.

Something's definitely up here - I had the same experience as above when I tried to access Delano - ended up at Winward which is a DCEG-Parley powered operation.

I have been trying to prise an explanation out of RTG for the past two days but they seem to be strangely reticent to give one. And Winward just ignores our emails looking for information.

All in all it's a helluva way to run a railroad!!

 

[jetset]

So...what did Christie tell you Bill???

 

[Black21Jack]

I just fired off an email to Winward that may just get them to let me in on what is going on. You have to say the right thing to them. I will post their response when I get it.

 

[Black21Jack]

I think you should hold off on getting worked up about any monies owed until they have a chance to inform players. This is the email I sent, and I knew I would get a reply if I made them think that I was going to make a nice deposit, they see $$$$$$$:

I really enjoy playing at Winward Casino and I am a regular player there. I am also a regular player at Delano Casino and just typed in the Delano Casino web address to see what current bonuses were being offered and it directed me to the Winward Casino website. I then went to log on to the Delano software and it says it is not available. I wanted to deposit $1500.00 to Delano and play some bonuses. Could you let me know why I cant get on the software or why it directs me from www.delanocasino.com to www.winwardcasino.com? I really want to play and if Delano is no longer available I will deposit my $1500.00 to Winward. Please get back to me as soon as possible.

Best Regards,

Chris

And this was their response:

Dear Chris,

Please note that Delano Casino has merged with Winward Casino. You will be addressed with more information about this issue by Management on Monday.

If you need any help at all, contact the Customer Service at support@winwardcasino.com click on our Live Help logo in our website or call our toll free number 1-800-274-7345.

Sincerely,

Monica
Customer Support
Winward Casino.com

Not too much info here but I think that they will make good on any money owed by Delano. I think that they are just going to transfer all accounts from Delano over to Winward so you can either continue to play, or cash out. Thats how life goes in the business world, mergers, aquisitions etc. Just give them time.

 

[Macgyver]

I wanted to deposit $1500.00 to Delano and play some bonuses.

Black21Jack has gone over to the dark side!! The end of the world is near!!! Cats and dogs, living in sin ... ooop, wrong forum.

 

[jetset]

I can't go into too much detail because Winward will be doing that officially themselves in a communication in the near future.

However, the president of Winward group, Jon Ramsay has confirmed that Delano has effectively closed and all players balances will be looked after and are presently being transferred across to Winward. Winward historically provided Delano with customer service and hosting support.

Once all arrangements have been sorted out Winward will be in contact with Delano players, and it is anticipated that this will occur very shortly.

 

[bill_maker]

All we can do is waiting. I was told they may have an answer by this weekend.
Jetset, did you talk with Jon Ramsay?

I can't go into too much detail because Winward will be doing that officially themselves in a communication in the near future.

However, the president of Winward group, Jon Ramsay has confirmed that Delano has effectively closed and all players balances will be looked after and are presently being transferred across to Winward. Winward historically provided Delano with customer service and hosting support.

Once all arrangements have been sorted out Winward will be in contact with Delano players, and it is anticipated that this will occur very shortly.

 

[Black21Jack]

All we can do is waiting. I was told they may have an answer by this weekend.
Jetset, did you talk with Jon Ramsay?

Didn't you read my post above, managment will be informing players on Monday.