delano casinno

bill_maker

Dormant account
Joined
Sep 1, 2004
Location
usa
Delano casino has been down for 1 days and their homepage are redirecting to realtimegaming.com now. Yesterday their customer service told me they was upgrading the software but today they told me they have no idea delano will come back or not and they knew nothing what is going on there. Anybody happens to play there recently? Is it possible they are out of business and run away with all of our money? Any suggestion are welcome and appreciated.
 

caruso

Banned User - repetitive violations of 1.6 - troll
Joined
Jan 16, 2002
Location
England
The homepage is just down, it doesn't seem to be redirecting to anything. The software is down, too.

If they're gone, RTG will be left with a load of debts to cover. I hope you have a note of yor exact balance.
 

bill_maker

Dormant account
Joined
Sep 1, 2004
Location
usa
caruso said:
The homepage is just down, it doesn't seem to be redirecting to anything. The software is down, too.

If they're gone, RTG will be left with a load of debts to cover. I hope you have a note of yor exact balance.

Actually when you input delanocasino.com, it will bring you to realtimegaming.com. By the way, are you sure RTG be responsible for delano's debts?
 

sw2003

Dormant account
Joined
Apr 25, 2004
Location
somewhere :)
On paper RTG is not responsible for the debts but it will reflect poorly on them when one of their licensees disappears into thin air with their customers' money.
 

bpb

Banned User - repeated violations of rule 1.14 (tr
PABnonaccred
PABnorogue
Joined
Jun 17, 2004
Location
Haverhill
Delano took about 3 weeks to pay me on a reasonable win a few months back. I took this as a bad sign and did not return.

The fact that delanocasino.com redirects to realtimegaming.com is a bad sign. I'd pitch a bitch and see if the 'meister can look into whats going on.
 

cipher

Banned member - being a jerk
Joined
May 15, 2002
Location
Visalia, California
bpb said:
Delano took about 3 weeks to pay me on a reasonable win a few months back. I took this as a bad sign and did not return.

The fact that delanocasino.com redirects to realtimegaming.com is a bad sign. I'd pitch a bitch and see if the 'meister can look into whats going on.

That would be some pretty good advice bpb. Bryan seems to have a pretty decent line of communications into the upper echelons of RTG. Have a good one.
 

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
RTG's modus operandi seems to be to sell-on failed casinos to their larger licensees who then are supposed to look after the owed players.

This doesn't always work so well, because sometimes the failed licensee is claimed to have "cooked the books" and indicated players paid when they have not been - there was a hassle with the Cloud takeover of the J C Jones group on that awhile back.

Anway, it is early days. We've requested a comment from RTG on this, but our comms with them do not always work as well as Bryan's (he's away at the moment)
 

caruso

Banned User - repetitive violations of 1.6 - troll
Joined
Jan 16, 2002
Location
England
Delano is sister to Winward, in case that wasn't obvious.
 

jpm

Paleo Meister (means really, really old)
Joined
Mar 29, 2002
I think portofino is in this group as well.
 

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
Something's definitely up here - I had the same experience as above when I tried to access Delano - ended up at Winward which is a DCEG-Parley powered operation.

I have been trying to prise an explanation out of RTG for the past two days but they seem to be strangely reticent to give one. And Winward just ignores our emails looking for information.

All in all it's a helluva way to run a railroad!!
 
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bill_maker

Dormant account
Joined
Sep 1, 2004
Location
usa
In case you didnot know, you can call 1-800-274-7345 and ask Cristie. She is the only person that can access delano player's database.


jetset said:
Something's definitely up here - I had the same experience as above when I tried to access Delano - ended up at Winward which is a DCEG-Parley powered operation.

I have been trying to prise an explanation out of RTG for the past two days but they seem to be strangely reticent to give one. And Winward just ignores our emails looking for information.

All in all it's a helluva way to run a railroad!!
 

Black21Jack

Dormant account
Joined
Mar 1, 2004
Location
Toronto, Ontario, Canada
I just fired off an email to Winward that may just get them to let me in on what is going on. You have to say the right thing to them. I will post their response when I get it.
 

Black21Jack

Dormant account
Joined
Mar 1, 2004
Location
Toronto, Ontario, Canada
I think you should hold off on getting worked up about any monies owed until they have a chance to inform players. This is the email I sent, and I knew I would get a reply if I made them think that I was going to make a nice deposit, they see $$$$$$$:

I really enjoy playing at Winward Casino and I am a regular player there. I am also a regular player at Delano Casino and just typed in the Delano Casino web address to see what current bonuses were being offered and it directed me to the Winward Casino website. I then went to log on to the Delano software and it says it is not available. I wanted to deposit $1500.00 to Delano and play some bonuses. Could you let me know why I cant get on the software or why it directs me from www.delanocasino.com to www.winwardcasino.com? I really want to play and if Delano is no longer available I will deposit my $1500.00 to Winward. Please get back to me as soon as possible.

Best Regards,

Chris

And this was their response:

Dear Chris,

Please note that Delano Casino has merged with Winward Casino. You will be addressed with more information about this issue by Management on Monday.

If you need any help at all, contact the Customer Service at [email protected] click on our Live Help logo in our website or call our toll free number 1-800-274-7345.

Sincerely,

Monica
Customer Support
Winward Casino.com

Not too much info here but I think that they will make good on any money owed by Delano. I think that they are just going to transfer all accounts from Delano over to Winward so you can either continue to play, or cash out. Thats how life goes in the business world, mergers, aquisitions etc. Just give them time.
 

Macgyver

Dormant account
PABnononaccred
Joined
Feb 3, 2004
Location
North Carolina
I wanted to deposit $1500.00 to Delano and play some bonuses.

Black21Jack has gone over to the dark side!! The end of the world is near!!! Cats and dogs, living in sin ... ooop, wrong forum. :thumbsup:
 

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
I can't go into too much detail because Winward will be doing that officially themselves in a communication in the near future.

However, the president of Winward group, Jon Ramsay has confirmed that Delano has effectively closed and all players balances will be looked after and are presently being transferred across to Winward. Winward historically provided Delano with customer service and hosting support.

Once all arrangements have been sorted out Winward will be in contact with Delano players, and it is anticipated that this will occur very shortly.
 

bill_maker

Dormant account
Joined
Sep 1, 2004
Location
usa
All we can do is waiting. I was told they may have an answer by this weekend.
Jetset, did you talk with Jon Ramsay?

jetset said:
I can't go into too much detail because Winward will be doing that officially themselves in a communication in the near future.

However, the president of Winward group, Jon Ramsay has confirmed that Delano has effectively closed and all players balances will be looked after and are presently being transferred across to Winward. Winward historically provided Delano with customer service and hosting support.

Once all arrangements have been sorted out Winward will be in contact with Delano players, and it is anticipated that this will occur very shortly.
 

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