CWC Bonus

[trioval88]

On 6/20/2014 8:40;15 am I received in my message center on CWC site this.



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From: Promotions
Sent: 6/20/2014 8:40:15 AM
Subject:
Claim This Fantastic Offer!







Hello Harry

You have been selected to receive this exclusive Free Chip and Deposit Bonus for your Club World Casinos Account.

To Claim your Free Chip first redeem the deposit code below.

85% ALL GAMES DEPOSIT BONUS
Code: JUNE85HOT

Then redeem your Free Chip...

$25 FREE CHIP
Code: JUNE25EP4VCN

Kindest regards

Steven Dawson
Brand Manager

Terms & Conditions

Code: JUNE85HOT
* The bonus must be wagered thirty (30) times before a withdrawal is permitted.
* This coupon code will allow you to play all games, however each game contributes different amounts towards the wagering requirement visit our website to view the wagering contribution for each game.

Code: JUNE25EP4VCN
* The code JUNE85HOT must have been used before you an redeem this Free Chip.
* The bonus must be wagered ten (10) times before a withdrawal is permitted.
* The maximum cash out from this bonus is ten (10) times the bonus amount.
* This coupon code will allow you to play all games, however each game contributes different amounts towards the wagering requirement visit our website to view the wagering contribution for each game.


I deposited and played and made WR requirements. Did not have enough to cash out so I kept playing and eventually lost it all on 6/22/2014 I went to use code for the free $25 chip but it would not work.
Contacted support and was told that it expired on 6/20/2014
If the code expires on the same day as issued it should be stated in the message.
With CWC limited withdraw options for US players I am more upset with myself for keep going back and giving them another try. I know they are well liked here and I really don't have any major complaints.
I think as a US player I will stick to the casino's that offer Western Union as a withdraw method.

 

[BMWSTACK]

I deposited and played and made WR requirements. Did not have enough to cash out so I kept playing and eventually lost it all on 6/22/2014 I went to use code for the free $25 chip but it would not work.

Contacted support and was told that it expired on 6/20/2014

With CWC limited withdraw options for US players I am more upset with myself for keep going back and giving them another try. I know they are well liked here and I really don't have any major complaints.

I think as a US player I will stick to the casino's that offer Western Union as a withdraw method.

You actually have 2 complaints 1) Bonus not being redeemed 2)Limited withdraw issues - Upset for giving them another try.

First on your bonus issue have you contacted the rep here? This should be the first thing you do to get it resolved, after support isn't able to help. Its the weekend so may not see anything back until tomorrow morning. It agree with you that if you used the deposit bonus, which was required prior to ND bonus, and played on the deposit bonus for 2 days you should be able to still redeem ND Bonus. Hopefully you will get that resolved.

Your saying with limited withdraw your upset you are giving them another try? You said your US which means you need to deposit via credit card, so your withdraw method should be Pay My Card, which only costs $9, is for a little as $50 withdraws, and gets back on your card rather quickly in about a week or less. How is this so bad? This is one of the best options. if you have used a casino with Western Union then you know the fees are sky high on a western Union.

You may need to compare the CWC withdrawals to other RTGs because Clubworld is really at the top of the list with ease, quickness, and fees compared to others.

 

[trioval88]

You actually have 2 complaints 1) Bonus not being redeemed 2)Limited withdraw issues - Upset for giving them another try.

First on your bonus issue have you contacted the rep here? This should be the first thing you do to get it resolved, after support isn't able to help. Its the weekend so may not see anything back until tomorrow morning. It agree with you that if you used the deposit bonus, which was required prior to ND bonus, and played on the deposit bonus for 2 days you should be able to still redeem ND Bonus. Hopefully you will get that resolved.

Your saying with limited withdraw your upset you are giving them another try? You said your US which means you need to deposit via credit card, so your withdraw method should be Pay My Card, which only costs $9, is for a little as $50 withdraws, and gets back on your card rather quickly in about a week or less. How is this so bad? This is one of the best options. if you have used a casino with Western Union then you know the fees are sky high on a western Union.

You may need to compare the CWC withdrawals to other RTGs because Clubworld is really at the top of the list with ease, quickness, and fees compared to others.

First on Bonus, no I did not contact rep yet so I will do so.
As far as the withdraws are concerned I have tried Pay my card but was told by CWC accounting dept that they could not do it with my bank.
That leaves only one option for me which is a check. Minimum withdraw limit is $350 as I had my balance to $300 so not enough to withdraw. Also checks are drawn on Canadian bank and very difficult for me to cash.
Fees are higher to withdraw at other casino's but methods are easier.

 

[weesie]

Hi trioval,

I know what you mean about the "timing" of e-mail that includes bonuses. I received one at around 8 pm one day..... I was done playing for the day, but, I probably would have used it if I had gotten it earlier. (expired that night)

I sent an e-mail to let them know simply because it happens quite frequently.

I got a kick out of one I got the other day:



Join Us In Trying To Make Your Money Everlasting Your BuzzLuck username:
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copy here Code: RPLA65JAWBREAK copy here
3 x 67%
copy here Code: RPLA67JAWBREAK copy here
3 x 70%
copy here Code: RPLA70JAWBREAK copy here
And don't forget that Candy Month is running right through the month and we have more fantastic offers coming your way.
Plus don't forget...
The buzzing continual offers that are available to you 24/7.
So join us at BuzzLuck...
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Cobie Woods
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If you have any queries, please contact our Customer Support; available 24 hours a day, 7 days a week.
Phone us USA toll free: 1:800:413:2770
Email: support@buzzluck.com
Follow this link to livechat to us
Working in Partnership with
Terms & Conditions
This promotion will begin at 00:01 EST Friday 20th June and ends at 23:59 EST Monday 23rd June 2014.

Codes: RPLA65JAWBREAK, RPLA67JAWBREAK and RPLA70JAWBREAK
The deposit and bonus must be wagered (25) times before a cash out is permitted.
These coupon codes will allow you to play all games, however each games contributes different amounts towards this wagering requirement (please check our Terms & Conditions page for more information).
These coupons can be redeemed three times.
Each code must be claimed in order of percentage, lowest to highest.

Note the last line..........you must claim them in order, to get to the 70% one.

I didn't bother asking if I needed to use ALL of each bonus level to get to the next one.

 

[clubworld]

Hi trioval88,

I just checked and actually the expiration date should allow you to use the code up to 7 days after promotion ended. This was adjusted now and code was redeemed on your account.

In regards to the PayMyCard withdrawals, your card issuer doesn't accept OCT credits so we are not able to process payments to this particular card.

Should you have any problems / questions in the future please contact me directly so I can check if there is anything we can help with.

Kind Regards,
Karolina

 

[maxd]

Nicely done Karolina, thank you!

(I have this funny feeling that we are seeing Best Casino Manager of 2014 at work folks! )

 

[chuchu59]

Hi trioval88,

I just checked and actually the expiration date should allow you to use the code up to 7 days after promotion ended. This was adjusted now and code was redeemed on your account.

In regards to the PayMyCard withdrawals, your card issuer doesn't accept OCT credits so we are not able to process payments to this particular card.

Should you have any problems / questions in the future please contact me directly so I can check if there is anything we can help with.

Kind Regards,
Karolina

Great work Karolina but shouldn't you also correct the fault to enable the free chip code itself to be redeemed by whoever redeemed the 85% bonus code too?

 

[clubworld]

Great work Karolina but shouldn't you also correct the fault to enable the free chip code itself to be redeemed by whoever redeemed the 85% bonus code too?

Hi Chuchu59,

Maybe I worded it unclear, the expiration of the free chip was extended till 30th June.

Kind Regards,
Karolina

 

[trioval88]

Hi trioval88,

I just checked and actually the expiration date should allow you to use the code up to 7 days after promotion ended. This was adjusted now and code was redeemed on your account.

In regards to the PayMyCard withdrawals, your card issuer doesn't accept OCT credits so we are not able to process payments to this particular card.

Should you have any problems / questions in the future please contact me directly so I can check if there is anything we can help with.

Kind Regards,
Karolina

Thank you Karolina, I see this is why CWC is held in such high regards here. Great customer service and other casino's should be taking notes. Thank you again.

 

[BMWSTACK]

Nicely done Karolina, thank you!

(I have this funny feeling that we are seeing Best Casino Manager of 2014 at work folks! )

Yes I will definitely vote 6 months in advance for Karolina's work. In the time she has take over she is by far the most prompt rep I have ever seen on here.