casinobulldog
Dormant account
- Joined
- Jul 19, 2010
- Location
- Florida
Have you ever been able to vent regarding the industries customer service ?
Do they know what exactly we expect from them when we contact their support ?
I believe they don't, i have dealt with numerous of these online casinos and it seems as though we are worth nothing to them.
They treat you like your an outsider, as though you don't deposit and when you request a tiny no deposit bonus after a few deposits they tend to keep you waiting for a few minutes and the end result is that it will have to be forwarded. This could even take 24 to 48 hours for them to get back to you.
We need a more on hand customer service that is able to comfort us when is needed. People that have knowledge of how their system works.
CSR's that actually have the ability to bend the rules once in a while for a good depositor.
People that actually have the patients to look in to issues when you reported, could be anything. All they know is to forward all issues. I fully understand that they only have the ability to help us up to a certain extend. But do keep in mind that if we are dealt with and given feedback in a timely manner you will have a happy customer on your hands.
Its all about the experience I or any other player has that will keep us as a depositor.
Be true and honest to your players.
PS: It's not only the big depositor that need this treatment as the small one's also deserve the same respect.
This is not directed to any specific casino, its just a general fact of the industry.
Do they know what exactly we expect from them when we contact their support ?
I believe they don't, i have dealt with numerous of these online casinos and it seems as though we are worth nothing to them.
They treat you like your an outsider, as though you don't deposit and when you request a tiny no deposit bonus after a few deposits they tend to keep you waiting for a few minutes and the end result is that it will have to be forwarded. This could even take 24 to 48 hours for them to get back to you.
We need a more on hand customer service that is able to comfort us when is needed. People that have knowledge of how their system works.
CSR's that actually have the ability to bend the rules once in a while for a good depositor.
People that actually have the patients to look in to issues when you reported, could be anything. All they know is to forward all issues. I fully understand that they only have the ability to help us up to a certain extend. But do keep in mind that if we are dealt with and given feedback in a timely manner you will have a happy customer on your hands.
Its all about the experience I or any other player has that will keep us as a depositor.
Be true and honest to your players.
PS: It's not only the big depositor that need this treatment as the small one's also deserve the same respect.
This is not directed to any specific casino, its just a general fact of the industry.