Lately I have found the lack of good customer service appalling from some of the RTG's and it seems to be worse than it used to be. Yes some RTG's who frequent this forum.
Other players have posted many complaints in regards to lack of communication regarding the status of their withdrawals. Players have posted complaints about lack of response to pm's here to casino reps, (I have experienced this myself.) Personally I have had no response at all to emails, bad experiences with chats, (long hold times), being told they would send me something (my stats) within a few hours which they did not. No communication from the rep here regarding that request (stats). A bonus from Intertops not being honored, etc..
So is it just me, or do you feel that customer service for US based players is worse than it used to be?
Other players have posted many complaints in regards to lack of communication regarding the status of their withdrawals. Players have posted complaints about lack of response to pm's here to casino reps, (I have experienced this myself.) Personally I have had no response at all to emails, bad experiences with chats, (long hold times), being told they would send me something (my stats) within a few hours which they did not. No communication from the rep here regarding that request (stats). A bonus from Intertops not being honored, etc..
So is it just me, or do you feel that customer service for US based players is worse than it used to be?