Cool Cat Crooks, etc

[DemonUK]

I understand you but keep your deposits on the low side and try not to leave your account with any balances over $100. If you want to play make sure that you are paid fully before depositing again. Never be tempted by massive bonuses to reverse your withdrawals. Good Luck.

I deposit low, I never reverse a withdrawal. When it has been a NoMax coupon I withdraw to the limit + bonus, when it has been a 10x or 5x cashout coupon I put in the withdrawal for not one cent over the cashout and just play the rest for fun while I wait, or for as long as I can anyway. This stops me depositing anywhere else Oh and I always double check the rules of the promo and ensure I do not touch games not mentioned. Saves any disputes as per earlier in this thread about playing the likes of BJ on a Slots & Keno coupon. To date, I have found if you stick to their rules (whether you like them or not) and you have no problems. I shouldn't imagine you would play anywhere where you don't like the rules though.

Personally not keen on Rivals or 3Dice, I don't appear to get the same game time from them as RTG and I am definitely not as lucky at those. I do play at InetBet and do enjoy the almost instant payouts there, but I am quite happy with a longer payout. After all it stops me giving it back within a few days

Any sign of Cool Cats payout yet?

 

[ranham]

Well I appreciate everyone's input and obviously I will wait to see what happens before I play at Cool Cat again (I have actually removed it from my computer). I did get a call from a very pleasant lady named Bridgette at Cool Cat today to follow up on my complaint and payment so that seems like a positive step. I will let you all know what happens. Keep spinning!!

 

[same_old]

I deposit low, I never reverse a withdrawal. When it has been a NoMax coupon I withdraw to the limit + bonus, when it has been a 10x or 5x cashout coupon I put in the withdrawal for not one cent over the cashout and just play the rest for fun while I wait, or for as long as I can anyway. This stops me depositing anywhere else Oh and I always double check the rules of the promo and ensure I do not touch games not mentioned. Saves any disputes as per earlier in this thread about playing the likes of BJ on a Slots & Keno coupon. To date, I have found if you stick to their rules (whether you like them or not) and you have no problems. I shouldn't imagine you would play anywhere where you don't like the rules though.

Personally not keen on Rivals or 3Dice, I don't appear to get the same game time from them as RTG and I am definitely not as lucky at those. I do play at InetBet and do enjoy the almost instant payouts there, but I am quite happy with a longer payout. After all it stops me giving it back within a few days

Any sign of Cool Cats payout yet?

yes please do mate, as the others like to see things reolved here, where its in your favour or not, they hate seeing a thread die without resolution.

 

[debbiek]

I have played at CoolCat and three other virtual casinos. As i posted here before, I do think they're improving. While the cashouts take long, they do pay. Incidentally, I received a call from Coolcat's marketing manager over the weeked.

He apoligized about the site being down and placed a free chip into my account. I met the rollover and cashed out. This happened recently at Prism as well and i received my money.

 

[winbig]

I have played at CoolCat and three other virtual casinos. As i posted here before, I do think they're improving. While the cashouts take long, they do pay. Incidentally, I received a call from Coolcat's marketing manager over the weeked.

He apoligized about the site being down and placed a free chip into my account. I met the rollover and cashed out. This happened recently at Prism as well and i received my money.

And as it's been said before, you're a pawn in their game. The game being that they pay a handful of people only to get them (indirectly) to give them good PR in the midst of their not paying anyone else, or claiming "bonus abuse" or "you've gotten more free chips than you've deposited" and confiscate their winnings in the same breath.

If they take so long for payouts, why keep going back? There's plenty of more reputable casinos out there that you could be playing at that pay in a timely fashion.

 

[DemonUK]

Well judging by what I see on other forums and specifically one where RTG bonus codes are given out by users to each other. Instructions to open multiple accounts in different names and different addresses, its no wonder people have problems and bonus abuse is so rife. Equally it could be said that people not paid did not follow the rules but are not entirely honest on here when they tell their story.

Maybe the ones who have had 'problems' are just pawns in other casinos games to try and put another out of business. There are plenty on here with their own agendas indirectly pushing one casino or another.

As I said above, as long as they continue to pay me when I ask, what reason have I to walk away or bad mouth them. I have read some of the complaints against this group, neither I nor you know if they broke the individual casinos bonus terms/rules only they do. Even on this thread someone from Cool Cat posted the play history of the original poster, now why would he do that, in fact why bother coming on here at all. Realistically if they were true rogues they wouldn't give a stuff and certainly wouldn't bother posting on here.

I also believe that recently there have been far more complaints against other casinos in other groups than there have against VCG. Please note I did say recently.

 

[TDTAT]

Well judging by what I see on other forums and specifically one where RTG bonus codes are given out by users to each other. Instructions to open multiple accounts in different names and different addresses, its no wonder people have problems and bonus abuse is so rife. Equally it could be said that people not paid did not follow the rules but are not entirely honest on here when they tell their story.

Maybe the ones who have had 'problems' are just pawns in other casinos games to try and put another out of business. There are plenty on here with their own agendas indirectly pushing one casino or another.

As I said above, as long as they continue to pay me when I ask, what reason have I to walk away or bad mouth them. I have read some of the complaints against this group, neither I nor you know if they broke the individual casinos bonus terms/rules only they do. Even on this thread someone from Cool Cat posted the play history of the original poster, now why would he do that, in fact why bother coming on here at all. Realistically if they were true rogues they wouldn't give a stuff and certainly wouldn't bother posting on here.

I also believe that recently there have been far more complaints against other casinos in other groups than there have against VCG. Please note I did say recently.

Hello again DemonUK! If you win there and they pay you that is fine..
but some of us have seen too many players treated poorly to ignore.

Personally I am an affiliate and would make a lot more money
if I promoted RTG casinos in a heavier fashion. I am a bit stuck
with them as I have a "no deposit" site.. Their codes get posted
and players deposit no matter what I tell them... I tell them
cashouts can be 3 weeks and may require a blood sample..
but they still deposit. I am diligent in telling my players the rules,
so we keep most big problems in check... like you said many problems
are caused by not following the bonus terms.. NOT ALL
but I am not here to change your mind or keep rambling on

I hope that other posters in this thread are right and this group is changing.
I have been telling them for over a year (and any casino that will listen)
that treating players right is the best way to increase business.
I think everyone at CasinoMeister would be thrilled to see the day when
there were no more rogue casinos

Good Luck to you all! Play where you feel lucky!

**I wanted to add that I do have a personal vendetta against "Mr. Virtual Danny" and Virtual casino
specifically due to my dealings with him. As far as the rest of the group... I would be happy to see them get in line.

**My personal AGENDA is that everyone has a good experience playing online casinos
because I feel that increases business

 

[DemonUK]

Lets see how my latest withdrawal request goes If its approved and paid within the timescales they state (I personally have no problem with the timespan) then that will be 4 out of 4 since Oct/Nov, and they haven't even asked for my DNA.

 

[TDTAT]

Lets see how my latest withdrawal request goes If its approved and paid within the timescales they state (I personally have no problem with the timespan) then that will be 4 out of 4 since Oct/Nov, and they haven't even asked for my DNA.

LOL!! I was kidding about the blood sample I believe you will be paid.
I am sure they pay their everyday loyal players.. not many
casinos are stupid enough not to at least do that.

Have fun with your money!

 

[debbiek]

The one thing I have noticed in the last month is that they are not paying during the time frame stated on website. My last payout from Betroyal took 1 month to actually receive the funds and it was a partial payment ($1500 withdrawl, $1000 sent).

I am a good customer of theirs as well as a VIP player and sent email to financial dept. as I did not appreciate this. I did not receive a response and am still waiting for the other $500. I found this disappointing as they seemed to be operating within their website terms prior to this.

 

[ranham]

Cool Cat Casino looks like it is coming through!!

Well I just signed on to my Cool Cat account and true to his word, Chris has authorized an overnight cheque payment of $4400. I will let you all know when it arrives and if there are any problems with cashing it but it appears that Cool Cat is definately trying to make amends and get itself off of the rogue list. Let us hope they keep it up!!

 

[DemonUK]

The one thing I have noticed in the last month is that they are not paying during the time frame stated on website. My last payout from Betroyal took 1 month to actually receive the funds and it was a partial payment ($1500 withdrawl, $1000 sent).

I am a good customer of theirs as well as a VIP player and sent email to financial dept. as I did not appreciate this. I did not receive a response and am still waiting for the other $500. I found this disappointing as they seemed to be operating within their website terms prior to this.

I requested a withdrawal of $560 on evening of 6th Feb from Virtual Casino. It was approved on the 15th, which I make 7 working days in line with the quickest time scale in there terms (I'm not a VIP). Lets see when it hits my account.

 

[ranham]

Tic Toc Tic Toc.......

Well I just signed on to my Cool Cat account and true to his word, Chris has authorized an overnight cheque payment of $4400. I will let you all know when it arrives and if there are any problems with cashing it but it appears that Cool Cat is definately trying to make amends and get itself off of the rogue list. Let us hope they keep it up!!

Well I am still waiting for payout on this...good news is the money is still sitting in my Cool Cat account but one would think that given the problems they would try to expedite this payout. I guess they are going to make me wait the full ten days before anything happens. I will keep everyone updated as things progress.

 

[DemonUK]

Does it show as approved in your account history? You say it is still sat in your account, if you have requested a withdrawal surely it should not be in your account.

Incidentally the withdrawal of mine with The VC approved on Fri 15th reached my neteller account on Mon 18th (don't think they make payments on weekends anyway). Quickest ever from The VC (unless they had been reading this)

 

[ranham]

Does it show as approved in your account history? You say it is still sat in your account, if you have requested a withdrawal surely it should not be in your account.

Incidentally the withdrawal of mine with The VC approved on Fri 15th reached my neteller account on Mon 18th (don't think they make payments on weekends anyway). Quickest ever from The VC (unless they had been reading this)

Well it is sitting there showing as "overnight withdrawl requested" surely it doesnt take ten days to approve it, particualarly as it was the manager who admitted here in a posting that Cool Cat made a mistake in denying my request the first time.....gee is it any wonder people go to land based casinos where you get your payout on the spot, particularly here in Canada where we dont pay taxes on any type of casino or lottery winnings. I will let you know how it turns out either way

 

[ranham]

An update

Received this email from accounting...lets see what happens now..... they certainly spread this out....Ive never dealt with such a slow organization.


From: "CoolCat-Withdrawals" <withdrawals@coolcatcasino.com> Save Address | Block Address

To: ranham <erhamilton@canada.com>

Subject: RE: When you were offline (via LivePerson) (Reference #: LTK1460191290X)
Date: Fri, 22 Feb 2008 11:51:33 -0500


Reference #: LTK1460191290X
Please use this reference number for any correspondence in regards to this issue.

Subject: When you were offline (via LivePerson)

Dear CoolCat Member,

This is David with CoolCat. Please note that your withdrawal should be approved by Feb 25th. After approval, we will take about one week to send the first installment. We will email you once the payment is sent.

Best wishes,

David
CoolCat Withdrawals Department
You can reach me anytime, Monday - Saturday 8AM EST until 5PM EST
Email: withdrawals@coolcatcasino.com



========== Original Message ==========

From: ranham <>
Subject: When you were offline (via LivePerson)

Good Morning; I have a withdraw request from 11 February 2008 and I havent heard anything further. I was wondering if you could give me an update on the status of the payout.

 

[TDTAT]

Hi ranham! You should consider editing out your email
address and personal info from that post. I hope you get your payments

 

[ranham]

Still waiting and getting jerked around!!!!

RANHAM,

I am only in here because you do have a valid complaint, and I am very sorry for this mistake. I have reviewed your account though, and you are being a little dishonest. You did play 845 hands of Blackjack on a slots and keno only bonus. The bonus coupon that you redeemed was...

240% BONUS
Slots and Keno ONLY!
NO Playthrough
NO Max Cash-Out
Redeem: 240ACROBAT
Deposit $100 or More
(Redeem Unlimited Times)

Deposit:
$50+ and get 50% INSURANCE
$100+ and get 100% INSURANCE
$250+ and get 150% INSURANCE
$500+ and get 250% INSURANCE

This coupon was written exactly as you see it here on the promo you received. The reason that I am saying that we did make a mistake though, is that you did not win anything on Blackjack. All of you winnings came from slots, and you in fact lost over $1,400 playing Blackjack during this whole session. Due to this, I replaced the $5,000, minus the $600 in bonus money, and requested the $4,400 out as a withdrawal for you. But, from this point forward, in order to avoid these types of problems in the future, if a bonus says slots and keno only.. PLAY ONLY SLOTS AND KENO!

As I said, there is a $4,400 withdrawal pending in your account for you now. I will be talking to the accounting manager about this on Monday, and hope to have your withdrawal approved and sent to you within the next week.

I apologize for any inconvenience, and wish you the best of luck in the future.

Sincerely,

Chris
CoolCat Manager

What is your word worth Chris? It is now the 27th of February and this withdraw request has not been approved. I have spoken numerous times to customer service and accounting and get hollow promises such as "it will be approved by February 25" and "it will definately go through today (February 26)". If you aren't going to pay this just be honest I really am tired of being jerked around.

 

[ranham]

COOL CAT STILL PLAYING GAMES

RANHAM,

I am only in here because you do have a valid complaint, and I am very sorry for this mistake. I have reviewed your account though, and you are being a little dishonest. You did play 845 hands of Blackjack on a slots and keno only bonus. The bonus coupon that you redeemed was...

240% BONUS
Slots and Keno ONLY!
NO Playthrough
NO Max Cash-Out
Redeem: 240ACROBAT
Deposit $100 or More
(Redeem Unlimited Times)

Deposit:
$50+ and get 50% INSURANCE
$100+ and get 100% INSURANCE
$250+ and get 150% INSURANCE
$500+ and get 250% INSURANCE

This coupon was written exactly as you see it here on the promo you received. The reason that I am saying that we did make a mistake though, is that you did not win anything on Blackjack. All of you winnings came from slots, and you in fact lost over $1,400 playing Blackjack during this whole session. Due to this, I replaced the $5,000, minus the $600 in bonus money, and requested the $4,400 out as a withdrawal for you. But, from this point forward, in order to avoid these types of problems in the future, if a bonus says slots and keno only.. PLAY ONLY SLOTS AND KENO!

As I said, there is a $4,400 withdrawal pending in your account for you now. I will be talking to the accounting manager about this on Monday, and hope to have your withdrawal approved and sent to you within the next week.

I apologize for any inconvenience, and wish you the best of luck in the future.

Sincerely,

Chris
CoolCat Manager

The above was posted in response to my thread "Cool Cat Crooks". As you can all see it is clearly an admission of an error made by Cool Cat Casino and a promise to pay me my winnings. It is now the 28th of February (17 days after the posting) and I am still waiting to see any movement on this. My withdraw request still hasnt been approved and I can't get a straight answer from anyone when it will be (it clearly states on the website 7-10 business days and it has now been 14). My emails go ignored, managers are never in or in "meetings" and no one from accounting is available. I guess my faith that Chris would be honest and come through on this was misplaced. Once a rogue......

 

[Xanthious]

Cool Cat Payouts

I know this is my first post here and I stumbled across this site because I was weary of not getting my 2000.00 payout from Cool Cat. However, just a few hours ago I went to the local Walmart and picked up a Moneygram for the entire amount of my winnings (minus fees).

I won the 2000 off of a $40 deposit and used a Bonus Code for 240% of what I deposited. I didn't have a play through or a max cashout so I pretty much won it and cashed out in the same night. It took about 10 days to have my 2000 cashout approved and about another week from there to get it sent to me. I requested a check but was pleasantly surprised to find out they wired it instead via Moneygram. Every time I had to speak with a CSR they were about up to par with the other internet casinos Ive played at in the past.

All in all though Ive seen that they take quite a bit of flack but wanted to chime in with my positive experience. I can not speak for anyone else though but I feel that my experience start to finish was professionally handled and I got paid within the time they stated. I can say that I will indeed be gambling at Cool Cat again in the future (read "after I post this").

Best of Luck
-X

 

[vinylweatherman]

I know this is my first post here and I stumbled across this site because I was weary of not getting my 2000.00 payout from Cool Cat. However, just a few hours ago I went to the local Walmart and picked up a Moneygram for the entire amount of my winnings (minus fees).

I won the 2000 off of a $40 deposit and used a Bonus Code for 240% of what I deposited. I didn't have a play through or a max cashout so I pretty much won it and cashed out in the same night. It took about 10 days to have my 2000 cashout approved and about another week from there to get it sent to me. I requested a check but was pleasantly surprised to find out they wired it instead via Moneygram. Every time I had to speak with a CSR they were about up to par with the other internet casinos Ive played at in the past.

All in all though Ive seen that they take quite a bit of flack but wanted to chime in with my positive experience. I can not speak for anyone else though but I feel that my experience start to finish was professionally handled and I got paid within the time they stated. I can say that I will indeed be gambling at Cool Cat again in the future (read "after I post this").

Best of Luck
-X

I can safely say that I will NOT be depositing at ANY of these casinos until such time as they are under NEW OWNERSHIP, and are OFF THE ROGUE LIST - preferrably licenced OUTSIDE of Costa Rica too!

This looks like selective promises to pay in order to lure in new players who might believe they have changed, however, the string of broken promises after the intervention by Chris shows that it is all "hot air", and I would be very suprised if ranham EVER saw any more than a return of deposit out of this (except perhaps as "payment" for posting glowing reviews about getting paid).
If the MANAGER promises an OVERNIGHT check, then it beggars belief that his SUBORDINATES have hung on to the money this long, and have even returned it to the casino account.

Maybe he was "economical with the truth", and an "overnight check" it may be, but he didn't specify WHICH night

 

[ranham]

Liars. theives =Cool Cat Casino

Well further to my posting earlier my account has now been locked and I have no further way to check on what happened to the $4400 I am owed. Chris the manager is "unavailable"... no one in customer service can answer any questions and I have been referred to Roger who only has email. These people have done nothing but cheat me, lie to me and finally when I wouldnt back down lock out my account so I can't follow up on where my promised winnings are. They truly deserve to be in the Queen of the Rogue Casino category. This operation is without a doubt the most slimy, unethical bunch of crooks, liars and rogues to ever operate online. DO NOT PLAT AT ANY VIRTUAL CASINO GROUP CASINOS UNLESS YOU WANT TO BE CHEATED. THEY ARE IMMORAL SCUM!!!!!

 

[ranham]

As I suspected...no money coming.

Well folks it looks like this has not turned out well. I just spoke to "Roger" who has informed me that because I chose to take this issue to a public forum that I would not be getting any money (apparently freedom of speech and standing up for your rights does not apply to the online casino industry). I was laso told that they received chargebacks on my credit card (for anyone who has read my previous thread "Cool Cat Crooks", I admit this but only because Cool Cat attemted to put through two unauthorized charges on my credit card after I started to make a fuss) Quote " I signed on to my account on 29 of January to note in my account history that two "deposits" were attemped using my credit card (obviously I would not be stupid enough to play here again so I inquired with customer service what these were related to?) I was advised that they were depsoits from the 14 of January that were just late in being run through (give me a break....anyone who used a Mastercard knows authorization is instant and certainly doesnt take 15 days!!) I suggested to the customer service rep that Cool Cat was attempting to run my card without authorization and given my past experience this wouldnt come as a surprise to me. She stuck to her story but surprisingly enough when I tried to sign onto my history again all records had completely vanished!!"
These people really are the scum of the earth and will do anything not to pay out legitimate winnings. Fortunately I believe in Karma and I know that what comes around goes around. Rogues are as rogues do and they will get their reward in the long run. Oh and btw Chris (manager of Cool Cat), if I havent said this before....your lies will catch up with you. Do you sleep well at night knowing that you cheat honest people? If you answer yes I suspect this is because you are a sociopath and are ideed working for the right organization.
Cheers!!

 

[maxd]

Ranham, this is no comment on your issue but STOP POSTING NEW THREADS on exactly the same subject! I've had to merge three of your threads now, two of them created within minutes of each other.

I understand that you are pissed but mucking up our forums is not the solution!

Thank you for your cooperation.

Regards,
Max

 

[ranham]

Thanks Max...well it does keep you busy doesnt it