confiscation of locowin winnings

[Marnas38]

I received a €5 free bet from Locowin’s “World Cup Free Bets” promotion and won approximately €35 from it. I then continued playing and also made deposits with my own money. My balance subsequently reached tens of thousands of euros, and I requested multiple withdrawals, including €2,000 and €2,500, which remained pending from 15 July. Later, Locowin claimed that the promotion had a €150 maximum cash-out limit and canceled my withdrawals, reducing my winnings to €150. I dispute this confiscation and would like Casinomeister to investigate.

 

[Marnas38]

I received a €5 free bet from Locowin’s “World Cup Free Bets” promotion and won approximately €35 from it. I then continued playing and also made deposits with my own money. My balance subsequently reached tens of thousands of euros, and I requested multiple withdrawals, including €2,000 and €2,500, which remained pending from 15 July. Later, Locowin claimed that the promotion had a €150 maximum cash-out limit and canceled my withdrawals, reducing my winnings to €150. I dispute this confiscation and would like Casinomeister to investigate.

 

[SYPlayer95]

I received a €5 free bet from Locowin’s “World Cup Free Bets” promotion and won approximately €35 from it. I then continued playing and also made deposits with my own money. My balance subsequently reached tens of thousands of euros, and I requested multiple withdrawals, including €2,000 and €2,500, which remained pending from 15 July. Later, Locowin claimed that the promotion had a €150 maximum cash-out limit and canceled my withdrawals, reducing my winnings to €150. I dispute this confiscation and would like Casinomeister to investigate.

Hear of stories like this all the time.

I would imagine the casino is correct per their terms and conditions.

What you should have done was withdraw the max 150 from their promotions.

Then re-deposit and start again.

I agree, these terms are predatory, but you are not the first and certainly won't be the last to have been done by these terms.

 

[Marnas38]

Je conteste fermement la décision de Locowin de confisquer mes gains sur la base d'une prétendue limite de retrait maximale de 150 €.


J'ai soigneusement examiné les conditions générales de Locowin, y compris les conditions applicables aux paris gratuits et aux paris promotionnels gratuits. Je ne trouve aucune clause indiquant que les gains de cette promotion sont soumis à une limite maximale de retrait ou de retrait de 150 €.


Au contraire, la clause 2.10.11 des Conditions générales de Locowin stipule qu'il n'y a pas de limite maximale de retrait sur les gains des paris gratuits et des paris promotionnels gratuits.


This is particularly important because Locowin is now relying on a supposed €150 restriction to justify cancelling my withdrawals and removing my winnings. However, they have not provided me with a clear and specific contractual clause establishing this €150 limit.


I therefore ask Casinomeister to examine this matter carefully.


If Locowin maintains that a €150 maximum applied to my winnings, I request that they provide:

1. The exact Terms and Conditions containing the €150 maximum withdrawal clause.
2. The exact version of those Terms and Conditions that was in force when I claimed and used the Free Bet.
3. The specific clause number establishing this €150 limit.
4. Une explication de la façon dont cette prétendue restriction de 150 € est compatible avec... clause 2.10.11, which states that there is no maximum cash-out limit for Free Bets and Promotional Free Bets.
5. Proof that this €150 restriction was clearly disclosed to me before I used the promotion.

Je n'ai jamais été informé que mes gains seraient limités à 150 €, et je n'ai reçu aucune notification claire d'une telle restriction avant de jouer.


À mon avis, Locowin ne peut pas simplement introduire ou s'appuyer sur une limite de 150 € non divulguée auparavant après que les gains ont été générés, en particulier lorsque ses propres conditions générales semblent indiquer le contraire.


Je demande donc à Casinomeister d'enquêter pour savoir si Locowin a appliqué une restriction qui n'était pas réellement contenue dans les Conditions générales applicables au moment concerné.


Je suis prêt à fournir des captures d'écran, des copies des termes et conditions, mon historique de retrait, et la correspondance de Locowin concernant la confiscation.

 

[Marnas38]

I strongly contest Locowin's decision to confiscate my winnings based on an alleged maximum withdrawal limit of €150.

I have carefully reviewed Locowin's terms and conditions, including those applicable to free bets and free promotional bets. I can find no clause stating that winnings from this promotion are subject to a maximum withdrawal limit of €150.

On the contrary, clause 2.10.11 of Locowin's terms and conditions states that there is no maximum withdrawal limit on winnings from free bets and free promotional bets.

 

[Marnas38]

I was never informed that my winnings would be limited to €150, and I received no clear notification of such a restriction before playing.

In my opinion, Locowin cannot simply introduce or rely on a previously undisclosed €150 limit after winnings have been generated, especially when its own terms and conditions appear to indicate otherwise.
I therefore request that Casinomeister investigate whether Locowin applied a restriction that was not actually included in the applicable Terms and Conditions at the time in question.

I am prepared to provide screenshots, copies of the Terms and Conditions, my withdrawal history, and Locowin's correspondence regarding the confiscation.

 

[hubbadubbadingdong]

I was never informed that my winnings would be limited to €150, and I received no clear notification of such a restriction before playing.

In my opinion, Locowin cannot simply introduce or rely on a previously undisclosed €150 limit after winnings have been generated, especially when its own terms and conditions appear to indicate otherwise.
I therefore request that Casinomeister investigate whether Locowin applied a restriction that was not actually included in the applicable Terms and Conditions at the time in question.

I am prepared to provide screenshots, copies of the Terms and Conditions, my withdrawal history, and Locowin's correspondence regarding the confiscation.

What is the site and what do the terms state about bonus winnings and cash outs ?

If the bonus terms are stated in the T&C and that is published on site, then Yes you HAVE been informed , whether you read the T&C or decide not read them, doesn’t change the effectiveness of the casinos rules.

I took a quick glance i can see bonus spins have a €250 max cash out on FreeSpins; but I could have wrong site or different section. Free Spins and No deposit Bonus etc can have different terms,
I think I was looking at wrong site , Correct site (I think) ; States

“1.12 Cash bonuses, free money bonuses and Cash drops, both with and without wager requirements, have a maximum allowed withdrawal of five times (5) the bonus amount.”
They also state some promos have diff wagering and payouts

Which would be 25 on 5 Bonus cash; so this suggests your promo has diff
Rules maybe as an ad-hoc promotion with the World Cup; I recommend to double check the email you got when you were told about this promotion.

Make sure you read the terms front to back , if you get stuck post the website of where you played if you need help reading casino “small print”

 

[Nate]

I was never informed that my winnings would be limited to €150, and I received no clear notification of such a restriction before playing.

In my opinion, Locowin cannot simply introduce or rely on a previously undisclosed €150 limit after winnings have been generated, especially when its own terms and conditions appear to indicate otherwise.
I therefore request that Casinomeister investigate whether Locowin applied a restriction that was not actually included in the applicable Terms and Conditions at the time in question.

I am prepared to provide screenshots, copies of the Terms and Conditions, my withdrawal history, and Locowin's correspondence regarding the confiscation.

You have an Active PAB. From reading the PAB rules, you should be aware that posting about the issue publicly will void your complaint.

Please also refrain from posting in French; this is an English forum.

Nate

Forum Moderator

 

[Marnas38]

My phone doesn't translate well.

 

[Marnas38]

I am currently dealing with a dispute with Locowin.
I have carefully read their Terms and Conditions, and they clearly state that there is no maximum cash-out limit on winnings from Free Bets and Promotional Free Bets in sports betting.
The email I received simply refers me back to their general Terms and Conditions. However, there is no mention anywhere in the relevant terms or in the small print of a €150 maximum withdrawal limit.
If such a €150 limit applied to my promotion, it should have been clearly and transparently stated in the applicable terms and conditions at the time I used the promotion. It cannot reasonably be introduced or applied retrospectively after the winnings were generated.
When I initially filed my complaint, I was advised to publish my request publicly, which is why I am posting this here.
I am asking Locowin to provide the exact clause, as it appeared in the Terms and Conditions applicable at the time, that clearly imposed a €150 maximum cash-out limit on my winnings.

 

[SYPlayer95]

I am currently dealing with a dispute with Locowin.
I have carefully read their Terms and Conditions, and they clearly state that there is no maximum cash-out limit on winnings from Free Bets and Promotional Free Bets in sports betting.
The email I received simply refers me back to their general Terms and Conditions. However, there is no mention anywhere in the relevant terms or in the small print of a €150 maximum withdrawal limit.
If such a €150 limit applied to my promotion, it should have been clearly and transparently stated in the applicable terms and conditions at the time I used the promotion. It cannot reasonably be introduced or applied retrospectively after the winnings were generated.
When I initially filed my complaint, I was advised to publish my request publicly, which is why I am posting this here.
I am asking Locowin to provide the exact clause, as it appeared in the Terms and Conditions applicable at the time, that clearly imposed a €150 maximum cash-out limit on my winnings.

Please refrain from commenting.
As @Nate suggests, you have an active PAB. You put the PAB in jeopardy by commenting about it on a public forum.

 

[GourdFollower]

Hello @Marnas38,

You have ignored me in your PAB ticket, posting here throughout the day yesterday and again this morning after Nate warned you this is a violation of our https://www.casinomeister.com/forums/help/pab-rules/ as it undermines our ability to assist you with your complaint.

Clearly, you've decided to pursue your case on the forums, so we have closed your PAB.

Regards,
GourdFollower
Casinomeister PAB Manager

 

[Marnas38]

Alors, qu'est-ce que je suis censé faire ? Supprimer mon post ? Je comprends que tu m'as dit de poster ici.

 

[Marnas38]

So, what am I supposed to do? Delete my post? I understand you told me to post here.

 

[Marnas38]

Hello @Marnas38,

You have ignored me in your PAB ticket, posting here throughout the day yesterday and again this morning after Nate warned you this is a violation of our https://www.casinomeister.com/forums/help/pab-rules/ as it undermines our ability to assist you with your complaint.

Clearly, you've decided to pursue your case on the forums, so we have closed your PAB.

Regards,
GourdFollower
Casinomeister PAB Manager

I don't understand English very well, I just need your help.

 

[hubbadubbadingdong]

I don't understand English very well, I just need your help.

STOP POSTING, and message @GourdFollower they maybe will open. Long as you don’t post while you have an PAB

If they have closed it due to posting here while having an active PAB, I took a look at the bonus terms page and it’s pretty clear the max cashout is 150, other cases its less; Note to yourself next time , Once you got over the 150 you should cash out and the deposit again, if you wanted to continue gambling. Unfortunately of Lack of understanding or failure to read the terms does not change their validity + effectiveness of them.

 

[maxd]

@Marnas38 , you’ve since told us that your issue is resolved and you want us to delete this thread. Sorry, we don’t delete. Please see our Deletions Policy for details.

Regards,

Max Drayman
Forum Moderator

 

[Marnas38]

Bonjour, je demande la suppression de ce billet parce que, compte tenu de la procédure que je vais suivre avec eux, leur licence m'oblige à m'abstenir de publier publiquement à ce sujet, ce qui pourrait avoir un impact négatif sur mon cas. Je ne comprends pas comment ils peuvent refuser de fermer ce billet... d'autant plus que c'est essentiel pour le bon déroulement de cette procédure...

 

[SYPlayer95]

For the love of God, please post in English.

It is no wonder the PAB was cancelled, you keep failing to follow simple instruction.

 

[Marnas38]

Hello, I am requesting the removal of this post because, given the legal proceedings I will be taking with them, their license requires me to refrain from publicly posting about this, which could negatively impact my case. I don't understand how they can refuse to close this post... especially since it is essential for the proper execution of these proceedings.

 

[Marnas38]

I’m using a translator on my phone, and I thought I was writing in English, but my messages are being posted in French. I’m sorry, I’m not doing it on purpose.
Please stop being so rude to me. It’s exhausting.

 

[maxd]

Sorry, until you respect and follow our

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we are under no obligation to allow you to continue posting here.
Thread closed until further notice.
Your posts will be moderated and anything that falls outside of the site rules will be discarded.

Regards,

Max Drayman
Forum Moderator