- Joined
- Jan 30, 2007
- Location
- Texas, USA
Why is it when I stand up for a casino, they make an ass out of me? I stood up for CW in the other withdrawal thread because I had never had any trouble getting paid within hours of requesting a withdrawal.
Well, they have now proven that the OP in the other thread was correct. I requested a withdrawal last night at 11:21p.m. my time. Immediately went on chat and asked that it be flushed, just like I always do. That's where the crap began.
info: Please wait for a site operator to respond.
info: You are now chatting with 'Mateusz'
Mateusz: Hello, how are you today?
Hilda McClendon: I am fine. Can I get this withdrawal flushed and processed before the weekend?
Mateusz: Cashier will process your withdrawals within 1-2 working days from the time you requested it
Hilda McClendon: I usually get them the next day when I request a flush except for weekends. Can you flush it for me?
Mateusz: Its 5am here cashier is not in the office till 9am
Hilda McClendon: OK can you send them an email or something?
Mateusz: i can try - but they will process the withdrawal according the list they have
Hilda McClendon: OK. I'll contact Tom and see if he can get it done for me before the weekend. Thanks
Mateusz: Your welcome, have good day!
Sent PM to CW from CM and as yet haven't received a reply.
Then at 8:42a.m. my time:
info: Please wait for a site operator to respond.
info: You are now chatting with 'Nicol'
Nicol: Hi Hilda
Hilda McClendon: Hi Nicol. Is everyone in accounting gone already for the weekend?
Nicol: sometimes the cashier work on weekend though. but the withdrawal normally process in 24 to 48 hrs
Nicol: as you just request it
Nicol: i can send them email to let them double check though
Nicol: hopefully can be done today
Hilda McClendon: I requested it last night my time. I really expected it to be in my QT account this morning like it usually it. I asked Mateusz to flush it and he didn't. If I don't get it today, I will have to wait until Monday and that really sucks. Can't withdraw but $1000 so there's no use playing it anymore.
Nicol: Try our best for you ,but we have withdrawal to process everyday though, there is queue on it as you know
Hilda McClendon: Well, if I have to wait until Monday, I'll just uninstall the casino so I won't play it back. I have never waited 24 hrs. for a payment before but there is nothing I can do about it evidently.
Nicol: Ok then
Nicol: thats all i can do
Nicol: th rest need to wait till cashier
Hilda McClendon: thank you
Nicol: welcome
And now at 1:43 p.m. my time:
info: Please wait for a site operator to respond.
info: You are now chatting with 'Jaye'
Jaye: Hello, how are you today?
Hilda McClendon: Hello, Jaye. Actually not too happy right now. Is accounting gone for the weekend?
Jaye: The cashier have left for the weekend now yes, your withdrawal will be processed on Monday
Hilda McClendon: I asked 3 times that my withdrawal be flushed so that they would process it and it never was. I have never had this much trouble getting paid by Club World.
Jaye: The withdrawal has only been requested today
Jaye: We have a lot of players requesting withdrawal, and they are done by time requested
Jaye: if the cashier can flush it they will, unfortunately they have not been able to this time
Hilda McClendon: My last 3 withdrawal were paid within hours of my requesting and flushed immediately. However, I don't intend to argue with you about it. Not good customer management
Here are my last 3 withdrawals, time requested, time approved and date into QT:
5/10 9:3:55p.m., 5/11 4:15:14a.m., 5/11
3/30 11:16:16p.m., 3/31 5:51:33a.m., 3/31
3/24 2:32:48a.m., 3/24 7:33:23a.m., 3/24
Everyone of the above withdrawals were made either late at night or early in the morning. Since they have established a pattern of payment to me, should I not have expected that they would have continued to do the same?
Well, they have now proven that the OP in the other thread was correct. I requested a withdrawal last night at 11:21p.m. my time. Immediately went on chat and asked that it be flushed, just like I always do. That's where the crap began.
info: Please wait for a site operator to respond.
info: You are now chatting with 'Mateusz'
Mateusz: Hello, how are you today?
Hilda McClendon: I am fine. Can I get this withdrawal flushed and processed before the weekend?
Mateusz: Cashier will process your withdrawals within 1-2 working days from the time you requested it
Hilda McClendon: I usually get them the next day when I request a flush except for weekends. Can you flush it for me?
Mateusz: Its 5am here cashier is not in the office till 9am
Hilda McClendon: OK can you send them an email or something?
Mateusz: i can try - but they will process the withdrawal according the list they have
Hilda McClendon: OK. I'll contact Tom and see if he can get it done for me before the weekend. Thanks
Mateusz: Your welcome, have good day!
Sent PM to CW from CM and as yet haven't received a reply.
Then at 8:42a.m. my time:
info: Please wait for a site operator to respond.
info: You are now chatting with 'Nicol'
Nicol: Hi Hilda
Hilda McClendon: Hi Nicol. Is everyone in accounting gone already for the weekend?
Nicol: sometimes the cashier work on weekend though. but the withdrawal normally process in 24 to 48 hrs
Nicol: as you just request it
Nicol: i can send them email to let them double check though
Nicol: hopefully can be done today
Hilda McClendon: I requested it last night my time. I really expected it to be in my QT account this morning like it usually it. I asked Mateusz to flush it and he didn't. If I don't get it today, I will have to wait until Monday and that really sucks. Can't withdraw but $1000 so there's no use playing it anymore.
Nicol: Try our best for you ,but we have withdrawal to process everyday though, there is queue on it as you know
Hilda McClendon: Well, if I have to wait until Monday, I'll just uninstall the casino so I won't play it back. I have never waited 24 hrs. for a payment before but there is nothing I can do about it evidently.
Nicol: Ok then
Nicol: thats all i can do
Nicol: th rest need to wait till cashier
Hilda McClendon: thank you
Nicol: welcome
And now at 1:43 p.m. my time:
info: Please wait for a site operator to respond.
info: You are now chatting with 'Jaye'
Jaye: Hello, how are you today?
Hilda McClendon: Hello, Jaye. Actually not too happy right now. Is accounting gone for the weekend?
Jaye: The cashier have left for the weekend now yes, your withdrawal will be processed on Monday
Hilda McClendon: I asked 3 times that my withdrawal be flushed so that they would process it and it never was. I have never had this much trouble getting paid by Club World.
Jaye: The withdrawal has only been requested today
Jaye: We have a lot of players requesting withdrawal, and they are done by time requested
Jaye: if the cashier can flush it they will, unfortunately they have not been able to this time
Hilda McClendon: My last 3 withdrawal were paid within hours of my requesting and flushed immediately. However, I don't intend to argue with you about it. Not good customer management
Here are my last 3 withdrawals, time requested, time approved and date into QT:
5/10 9:3:55p.m., 5/11 4:15:14a.m., 5/11
3/30 11:16:16p.m., 3/31 5:51:33a.m., 3/31
3/24 2:32:48a.m., 3/24 7:33:23a.m., 3/24
Everyone of the above withdrawals were made either late at night or early in the morning. Since they have established a pattern of payment to me, should I not have expected that they would have continued to do the same?