blacklabrador
Banned User - chargebacks - multiple banned forum
- Joined
- May 15, 2010
- Location
- Ohio
I decided to try club world because it was an accredited casino on this site. Well after $250 in deposits in the last few weeks, and no cashouts, they send me a $75 bonus for my play for the month. I cash out $600 on T-REX, knowing that I can only cash out 10X my bonus with them which is of course $750.
Now, i played my bonus down to zero that night which was 2 nights ago.
I decide to make a fresh deposit of $50 and play T-REX again. Hit the bonus round for little over $500 and at this point i was at around $670. I cash out 600 and leave 70 to play with.
This morning I got an email saying $750 has been approved for release and my cashin of $600 was rejected. I email customer service and this was the response.
" Hi Steve,
Thank you for bringing this to our attention, i have just looked over your account and a mistake could have been made, I have forwarded this to my manager to take another look.
Please bear with us while we work this out, we are a reputable casino if this was an honest mistake by us sure you will get the rest of your money.
Apologies again
Stephen
Cashier
A mistake COULD HAVE been made? A mistake was clearly made, and why is there not anyone to resolve my problem now? Why do I have to wait till tomorrow because of their screw up? I called them as well and they said the cashier would not be in till tomorrow
Not a good start to keep me as a customer thats for certain. Anyone else have problems with these guys?
Now, i played my bonus down to zero that night which was 2 nights ago.
I decide to make a fresh deposit of $50 and play T-REX again. Hit the bonus round for little over $500 and at this point i was at around $670. I cash out 600 and leave 70 to play with.
This morning I got an email saying $750 has been approved for release and my cashin of $600 was rejected. I email customer service and this was the response.
" Hi Steve,
Thank you for bringing this to our attention, i have just looked over your account and a mistake could have been made, I have forwarded this to my manager to take another look.
Please bear with us while we work this out, we are a reputable casino if this was an honest mistake by us sure you will get the rest of your money.
Apologies again
Stephen
Cashier
A mistake COULD HAVE been made? A mistake was clearly made, and why is there not anyone to resolve my problem now? Why do I have to wait till tomorrow because of their screw up? I called them as well and they said the cashier would not be in till tomorrow
Not a good start to keep me as a customer thats for certain. Anyone else have problems with these guys?