Club Gold Casino Affiliate Manager

[bsilva028]

.

hi carmel
my account is in a private message
if you can credit that, i will thank you
if you see that is givving trouble too you nevermind...
its usual for me to dont have luck
lol

ant thank you for be so good manager
the text to the gold rush it was

a bonus from club gold i will have
cause they are number 1 on the web

 

[Nifty29]

hi carmel
my account is:
if you can credit that, i will thank you
if you see that is givving trouble too you nevermind...
its usual for me to dont have luck
lol

ant thank you for be so good manager
the text to the gold rush it was

a bonus from club gold i will have
cause they are number 1 on the web

For your own protection, don't post personal details or account numbers.

I don't know why you're worrying about the bonus. AFAIK the WR is 75x with a 2x max cashout.

I won't touch them with a forty foot pole until they introduce fair and reasonable terms.

 

[bsilva028]

.

For your own protection, don't post personal details or account numbers.

I don't know why you're worrying about the bonus. AFAIK the WR is 75x with a 2x max cashout.

I won't touch them with a forty foot pole until they introduce fair and reasonable terms.

thank you by the alert given about the personal details
i removed them and send in private message
75x playthrough with 2x max cash out only?
well i will receive it, i will try to bet low to dont lose all in 5 minutes, and if i cashout $40 thats not bad at all

 

[CarmelCGC]

hi carmel
my account is in a private message
if you can credit that, i will thank you
if you see that is givving trouble too you nevermind...
its usual for me to dont have luck
lol

ant thank you for be so good manager
the text to the gold rush it was

a bonus from club gold i will have
cause they are number 1 on the web

Hi Bsilva,

The chips should have already been credited to your account. Could you check and confirm please?

Carmel

 

[vinylweatherman]

Hey chayton .

I inquired about the same bonus to test them out, I received this reply.


Thank you for contacting Club Gold Casino regarding our sign up bonus.


Please note that you will receive a special no-deposit bonus code for 20$ when you register an account with Club Gold.


Once you are in the lobby, a dedicated account manager will contact you through the available chat application and provide the bonus code.


This bonus is exclusively for players who do not come through an affiliate.

Cheers
Matt

This is a PR accident waiting to happen. MOST players do not understand what is meant by "come through an affiliate", and will end up on the page displaying that offer, register an account, and then get told they are not going to get the bonus for a reason they don't really understand. They will feel they simply went on the internet, "clicked around for a bit", and ended up at the casino. This will give them a negative first experience, and they will feel they can no longer trust ANY promises, offers, etc that they see advertised on the web page. Even if they DO decide to play without the free chip, the next time something doesn't quite go as advertised will be their SECOND negative experience, and could convince them they were wrong in giving the casino a second chance after not getting their free chip.

As for the other point about WR, having slots count for 50% will simply look like a weighting designed purely to mislead players into believing the WR advertised is better than it is. MOST players understand that "slots count 100%" because they have the lowest RTP, and no strategy, and thus form the benchmark for WR. Another sneaky trick is to use the D+B calculation, as this also masks the TRUE WR. Microgaming have 30xB on slots (although a few use 50xB), so if this was expressed as D+B it would be a mere 15xD+B (for 100% bonus). This does not compare well with the 35xD+B offered by Club Gold.

 

[bsilva028]

-

yes the chips was credited
and lost in less than 5 minutes lol
but thank you by the offer

Hi Bsilva,

The chips should have already been credited to your account. Could you check and confirm please?

Carmel

 

[Nifty29]

The 35xDB wagering AND the 50% weighting of slots is an absolute disgrace.

It can only be there to trick or mislead the player IMO.

I would recommend everyone avoid this casino until they wake up and smell the hommus.

 

[CarmelCGC]

Hi all

I would like to clarify a few points just to clear up some misunderstandings that were cropping up:

1. The 20 Chip No Deposit Bonus is available for all players, irrespective of whether the come through an affiliate or not. the only difference is that players coming through affiliate sites would have a different bonus code to players not coming through affiliate sites, which code they would have found on the affiliate site promoting the bonus.
3. The only bonus for which gaming counts at 50% towards the WR is the 20 Chip No Deposit Bonus. The aim of this bonus is for new players to try out our games and maybe make something on the side. This is money that the casino is giving prospective players for free - no obligations necessary. If a player then likes what he sees, he is always more than welcome to continue his casino experience, deposit, and claim his First Deposit Bonus. Club Gold also offers another free 20 chips every Thursday for all players. No deposit required on this one either
5. For the First Deposit Bonus, playing on valid games as explained in the bonus terms and conditions counts as 100% towards fulfilling the WR requirements of the FDB. Our current FDB stands at 200% of a players first deposit up to a maximum of 1000 USD/EUR/GBP. WR are 35xD+B. You can see full T&C's for the FDB at:
   You do not have permission to view link Log in or register now.
7. We also offer the monthly bonus which has 30X WR and has no limit on the players deposit . Slot count 100% on this promotion as well.

All of the information above can be found on our website, and can be checked at all time by contacting our support team, who will be more than happy to explain everything in detail to any player who requires assistance. So I honestly cannot see any occasion where Club Gold has tried to fool or mislead players. If however you still have any questions, please feel free to get in touch

Carmel

 

[bsilva028]

bad support

i would like to know, what you have to saying about this
my conversation with live chat to check all the conditions of the 200% bonus

brunosilva29: hi
Giuliano: Hello and thank you for contacting Club Gold Casino. How can I help you today?
brunosilva29: i would like to know about the 200% bonus
brunosilva29: the deposit and bonus must be bet 25X ok, and what games can i play? slots count how many % to the WR? progressives are included? count the same? in the site dont says that
Giuliano: on your first deposit you will receive 200% match deposit
brunosilva29: the deposit and bonus must be bet 25X ok, and what games can i play? slots count how many % to the WR? progressives are included? count the same? in the site dont says that
Giuliano: here are all the details regarding this bonus
Giuliano:

You do not have permission to view link Log in or register now.

Giuliano: Bets places on all versions of Baccarat, Roulette, Sic Bo, Darts, Heads or Tails, Blackjack (including Blackjack Switch and Blackjack Surrender), Pontoon, Craps and all fixed odds games will not count towards wagering requirements.
brunosilva29: no they are not
brunosilva29: it dont says the value that slots counts to the WR
brunosilva29: if its 50% 75% 100%...........
brunosilva29: it dont say if i can play progressives, it dont say if theres some max cash out
Giuliano: there is no max cash out
brunosilva29: it dont says the value that slots counts to the WR
brunosilva29: if its 50% 75% 100%...........

Giuliano: unfortunately we cannot give that information


excuse me but, do you think this is a good live chat?

 

[Nifty29]

i would like to know, what you have to saying about this
my conversation with live chat to check all the conditions of the 200% bonus

brunosilva29: hi
Giuliano: Hello and thank you for contacting Club Gold Casino. How can I help you today?
brunosilva29: i would like to know about the 200% bonus
brunosilva29: the deposit and bonus must be bet 25X ok, and what games can i play? slots count how many % to the WR? progressives are included? count the same? in the site dont says that
Giuliano: on your first deposit you will receive 200% match deposit
brunosilva29: the deposit and bonus must be bet 25X ok, and what games can i play? slots count how many % to the WR? progressives are included? count the same? in the site dont says that
Giuliano: here are all the details regarding this bonus
Giuliano:

You do not have permission to view link Log in or register now.

Giuliano: Bets places on all versions of Baccarat, Roulette, Sic Bo, Darts, Heads or Tails, Blackjack (including Blackjack Switch and Blackjack Surrender), Pontoon, Craps and all fixed odds games will not count towards wagering requirements.
brunosilva29: no they are not
brunosilva29: it dont says the value that slots counts to the WR
brunosilva29: if its 50% 75% 100%...........
brunosilva29: it dont say if i can play progressives, it dont say if theres some max cash out
Giuliano: there is no max cash out
brunosilva29: it dont says the value that slots counts to the WR
brunosilva29: if its 50% 75% 100%...........

Giuliano: unfortunately we cannot give that information


excuse me but, do you think this is a good live chat?

Wow. Im speechless for once.

 

[jod5413]

I'm not speechless. This is your typical untrained customer support employee. Never trained, not knowing what to say, they improvise. Bad move on Casino's management.

 

[CarmelCGC]

i would like to know, what you have to saying about this
my conversation with live chat to check all the conditions of the 200% bonus

brunosilva29: hi
Giuliano: Hello and thank you for contacting Club Gold Casino. How can I help you today?
brunosilva29: i would like to know about the 200% bonus
brunosilva29: the deposit and bonus must be bet 25X ok, and what games can i play? slots count how many % to the WR? progressives are included? count the same? in the site dont says that
Giuliano: on your first deposit you will receive 200% match deposit
brunosilva29: the deposit and bonus must be bet 25X ok, and what games can i play? slots count how many % to the WR? progressives are included? count the same? in the site dont says that
Giuliano: here are all the details regarding this bonus
Giuliano:

You do not have permission to view link Log in or register now.

Giuliano: Bets places on all versions of Baccarat, Roulette, Sic Bo, Darts, Heads or Tails, Blackjack (including Blackjack Switch and Blackjack Surrender), Pontoon, Craps and all fixed odds games will not count towards wagering requirements.
brunosilva29: no they are not
brunosilva29: it dont says the value that slots counts to the WR
brunosilva29: if its 50% 75% 100%...........
brunosilva29: it dont say if i can play progressives, it dont say if theres some max cash out
Giuliano: there is no max cash out
brunosilva29: it dont says the value that slots counts to the WR
brunosilva29: if its 50% 75% 100%...........

Giuliano: unfortunately we cannot give that information


excuse me but, do you think this is a good live chat?

As I said in my previous post - for the 200% signup bonus - all games except the ones mentioned in the Bonus Terms & Conditions count as 100% towards the wagering requirements. Quoting from the Terms & Conditions: Bets places on all versions of Baccarat, Roulette, Sic Bo, Darts, Heads or Tails, Blackjack (including Blackjack Switch and Blackjack Surrender), Pontoon, Craps and all fixed odds games will not count towards wagering requirements. Therefore ALL SLOTS count as 100%.

About your chat above, I have already informed the CS team about this, and necessary action has already been taken with regards to the agent involved. We will also make sure to take your suggestions on board and the Terms & Conditions will soon be updated showing the WR contribution for the games concerned

 

[KasinoKing]

...and all fixed odds games will not count towards wagering requirements.

I'm a little confused by this term... what are "Fixed Odds" games exactly?

KK

 

[bsilva028]

withdrawal

i made a withdrawal to my instadebit account from the casino
in the support last week it was told me
"we take 48 hours to verify your documents"
"another 48 hours to verify if you played the bonus correctly"
"and just a few hours to process"
so before i made the withdraw, i verified my documents, it was aproved
i verified the gamingm support says it was all ok
and only after all the things are verified i made the withdraw

today the support tolds me
"it takes more 96 hours to the money arrive at your instadebit account"
so it takes 96 hours to review account and gaming and another 96 hours to the money arrive afterall??

 

[CarmelCGC]

Hi Bruno

I have just confirmed with the Customer Agent involved that what he told you is that it takes 96 business hours for a withdrawal to be processed. In the case of a first withdrawal, this might be slightly longer due to identification verification process. This is standard with all casinos, indeed all gambling sites. In your case you sent your ID verification details before you requested the withdrawal, and these were checked and verified last week.

Coming to this particular withdrawal, you requested your withdrawal on Friday night. Keeping in mind that there was a weekend right after, the 96 hours would expire Thursday night. However, I can confirm that payment request was processed by our payment processor this morning - well below our processing time. You should therefore receive the funds very shortly. Please keep in mind that 96 hours is the time frame for the casino to send the money (processing), but from the moment it is sent, we have no control, like all casinos, on how long it will take to hit the recipient account. It all depends on the methods chosen - Credit Cards can take 2/3 days, Moneybookers is instant etc.

So to be totally honest, I really can't understand what the issue is here…..

i made a withdrawal to my instadebit account from the casino
in the support last week it was told me
"we take 48 hours to verify your documents"
"another 48 hours to verify if you played the bonus correctly"
"and just a few hours to process"
so before i made the withdraw, i verified my documents, it was aproved
i verified the gamingm support says it was all ok
and only after all the things are verified i made the withdraw

today the support tolds me
"it takes more 96 hours to the money arrive at your instadebit account"
so it takes 96 hours to review account and gaming and another 96 hours to the money arrive afterall??

 

[CarmelCGC]

I'm a little confused by this term... what are "Fixed Odds" games exactly?

KK

Hi KasinoKing

The term refers to games that always display equal chances of winning or where the probability of winning never changes (e.g. roulette the odds are always 35:1, common blackjack, darts , deal or no deal, Spin a win, heads or tails etc).

There are many casinos that include some slots into this category however this is not the case for us.

No full list is available, but we are working on adding more information.


Carmel

 

[vinylweatherman]

Hi KasinoKing

The term refers to games that always display equal chances of winning or where the probability of winning never changes (e.g. roulette the odds are always 35:1, common blackjack, darts , deal or no deal, Spin a win, heads or tails etc).

There are many casinos that include some slots into this category however this is not the case for us.

No full list is available, but we are working on adding more information.


Carmel

Why not just say "roulette" etc, which is a language casino players understand. "Fixed odds" sounds like something you might find in a sportsbook.

Under your description, ALL the games are "fixed odds", as they are all RANDOM are they not?

The only type of slot game I know of that is NOT "fixed odds" is a UK style "compensated" fruit machine (known as an AWP) where the software keeps adjusting the odds on a particular bet in order to keep the RTP within a certain predetermined range.

It is likely that a player may play a game that they consider a normal "random casino game" that is not specifically listed as excluded, and find they have their winnings voided because it has been classed as a "fixed odds" game, yet at the same time all the other "fixed odds" games they played were NOT a problem. This could make them feel the casino is simply changing their definitions of excluded games purely in order to void winnings they don't want to play.

 

[bsilva028]

.

the problem is no problem but another atention to the live chat
if you verify it has a line that the operator says "the payment was made by us yesterday, so it take 96 business hours to reach your account"
i ask if the payment was already made why it take more 96 hours? in e-wallets usually take a few hours only after the payment made

and the money arrive today at the account

Hi Bruno

I have just confirmed with the Customer Agent involved that what he told you is that it takes 96 business hours for a withdrawal to be processed. In the case of a first withdrawal, this might be slightly longer due to identification verification process. This is standard with all casinos, indeed all gambling sites. In your case you sent your ID verification details before you requested the withdrawal, and these were checked and verified last week.

Coming to this particular withdrawal, you requested your withdrawal on Friday night. Keeping in mind that there was a weekend right after, the 96 hours would expire Thursday night. However, I can confirm that payment request was processed by our payment processor this morning - well below our processing time. You should therefore receive the funds very shortly. Please keep in mind that 96 hours is the time frame for the casino to send the money (processing), but from the moment it is sent, we have no control, like all casinos, on how long it will take to hit the recipient account. It all depends on the methods chosen - Credit Cards can take 2/3 days, Moneybookers is instant etc.

So to be totally honest, I really can't understand what the issue is here…..

 

[KasinoKing]

This is the type of arrogance and miss information which REALLY winds me up about places like this as it gives all casinos a bad image...

I have just confirmed with the Customer Agent involved that what he told you is that it takes 96 business hours for a withdrawal to be processed. In the case of a first withdrawal, this might be slightly longer due to identification verification process. This is standard with all casinos, indeed all gambling sites.

Not True.
Not ALL casinos ask for ID, and certainly not ALL casinos take 96 hours to verify ID when it is requested!

Please keep in mind that 96 hours is the time frame for the casino to send the money (processing), but from the moment it is sent, we have no control, like all casinos, on how long it will take to hit the recipient account.

Also Not True.
Some casinos have total control over when payments are sent.

Please do not lump ALL casinos into the same basket as yourselves - you are doing everyone a disservice.

KK

 

[dingdingding]

Also Not True.
Some casinos have total control over when payments are sent.

Please do not lump ALL casinos into the same basket as yourselves - you are doing everyone a disservice.

I think this wasn't about payment processors in between (where your statement would be 100% correct), but rather about the lack of control after the moment the payment is sent. For example how long it will take until the mailman brings you your cheque or how long it will take until your bank credits a wire. And this is an issue no casino can solve completely unless they are owned by the postal service or your bank ;-)

This is the type of arrogance and miss information which REALLY winds me up about places like this as it gives all casinos a bad image...


Not True.
Not ALL casinos ask for ID, and certainly not ALL casinos take 96 hours to verify ID when it is requested!

100% agree, but I have to admit I had to find this site before learning about the possibility to flush withdrawals through and get a deeper insight on business processes in the e-gambling industry in general.

Nevertheless, I think you guys are a bit too harsh sometimes. We got a casino rep here, who is willing to try and resolve our issues and maybe even willing to learn something about the business and player demands in general. So don't hit them with a club every time they make a mistake, but honor their efforts, share your knowledge and give them friendly feedback on how to improve. After all I think this is the best way a rep's thread can be utilized.

Best regards,

dingdingding

 

[dingdingding]

Seems I'm too late for an edit, I reread the OP and saw it is an affiliate instead of a casino rep. So he can't improve the way the casino will handle it, but I still consider my main point valid. Within my first online casino experiences in quite a few casinos, I wouldn't have found his quote regarding the 96hrs period and the ID request to be wrong, simply because I didn't know any better.

Anyway, sorry for the mistakes in my post above and have a nice day everyone,

dingdingding

 

[Casinomeister]

Hi Carmel,

I see you're getting some good input here. Thanks for joining!

Cheers!

Bryan

 

[CarmelCGC]

Hi Bryan

Thanks for the welcome. We are indeed getting some really good input and as dingdingding rightly said, we are here trying to reslove player issues as quckly and as fairly as possible. After all our aim is to make Club Gold Casino on of the top playing experiences available for players on the web. Obviously, we are also here to learn from our mistakes, and are quite ready to take on board any good suggestions made to us from players and affiliates who have been around for a long time, and rightly so expect only the best.

Carmel

Hi Carmel,

I see you're getting some good input here. Thanks for joining!

Cheers!

Bryan

 

[CarmelCGC]

Seems I'm too late for an edit, I reread the OP and saw it is an affiliate instead of a casino rep. So he can't improve the way the casino will handle it, but I still consider my main point valid. Within my first online casino experiences in quite a few casinos, I wouldn't have found his quote regarding the 96hrs period and the ID request to be wrong, simply because I didn't know any better.

Anyway, sorry for the mistakes in my post above and have a nice day everyone,

dingdingding

Thanks for this and your previous post dingdingding. Although not a Casino rep per se, I am an Affiliate Manager with Club Gold so rest assured that any suggestions, complaints, remarks etc that pop up in this thread are being forwarded on to the the Casino Team to be dealt with.

 

[musclemx]

mmm pesime and fraud

I am playing here the promo of every thursday , when finally finished the wagering requirements the casino delete my balance is a very dirty play from them, claiming that the time is over when it is not true .. hopefully no one here to play, is need me user i send