Club Gold Casino Affiliate Manager

[CarmelCGC]

Morning all, my name is Carmel and I'm the Affiliate Manager for Club gold Casino, one of the latest casinos to join the Playtech stable.

I joined this forum to assist players with any questions, problems, or issues they might have with our Casino. I work very closely with the Casino managment team, so rest assured that action will be prompt and resolved in the best way possible.

Obviously it will be much better if yhere are no problems......but just in case, drop me a line

 

[SlotMonster]

Hello Carmel, and welcome to the forum!

Nice to see management pool growing, so more chances any problem will be solved

 

[felicie]

Nice to meet you Carmel. Haven't been allowed to play your software for years now and I still miss it. Welcome to CM.

 

[rainmaker]

Welcome to the forum Carmel

 

[jod5413]

Nice to meet you, Carmel!

Like Felicie said, I always loved Playtech platform. I am hoping that one day, in the not too distant future, we will be able to play it again in the USA.

Anyways, Welcome!

 

[Pulver]

Welcome aboard

 

[Nifty29]

Hello Carmel and welcome!

My first constructive feedback is the wagering on your welcome bonus is really over the top.

35x D+B with basically only slots is very player un-friendly. It certainly puts me off trying Club Gold.

 

[Chron]

Hi Carmel,
nice to have you here as a new memeber of CM.

 

[1366613]

Welcome

 

[chayton]

Well I have to say I'm completely underwhelmed with my experience so far. I went to the website and plastered on the main page of the website it says, "Receive $20 free" I downloaded and signed up and didn't get any freebie. They don't have live chat so I decided to write to support to find out why - maybe an expired offer, maybe because they're sister casino to someone I have an account with, maybe they don't give out freebies to Canada. If they're related to a casino I already have an account with, I'd like to know before depositing.

That was approximately 12 hours ago and still no response to my email. So it doesn't bode well for a long term relationship. JMO

 

[mattsgame]

Well I have to say I'm completely underwhelmed with my experience so far. I went to the website and plastered on the main page of the website it says, "Receive $20 free" I downloaded and signed up and didn't get any freebie. They don't have live chat so I decided to write to support to find out why - maybe an expired offer, maybe because they're sister casino to someone I have an account with, maybe they don't give out freebies to Canada. If they're related to a casino I already have an account with, I'd like to know before depositing.

That was approximately 12 hours ago and still no response to my email. So it doesn't bode well for a long term relationship. JMO

Hey chayton .

I inquired about the same bonus to test them out, I received this reply.


Thank you for contacting Club Gold Casino regarding our sign up bonus.


Please note that you will receive a special no-deposit bonus code for 20$ when you register an account with Club Gold.


Once you are in the lobby, a dedicated account manager will contact you through the available chat application and provide the bonus code.


This bonus is exclusively for players who do not come through an affiliate.

Cheers
Matt

 

[chayton]

Thanks Matt - the issue wasn't so much the ND bonus but the lack of response to my email.

But I logged in to the casino today and there was live chat available (so they have it but not 24/7) and chatted with a very nice person there who told me that it showed that there was a response sent. While on chat he tried sending me several emails which I didn't receive - I had him switch to an alternate email address and it worked fine. So it wasn't that they didn't respond, it's that I didn't receive the mail.

But it seems as though their mails are being blocked by my ISP, which rings some warning bells but maybe it's a false alarm.

 

[Nifty29]

I was given a $100 bonus 75xWR $200 max cashout.

Not sure if its even worth playing.

I considered asking them to remove it so I could just claim the signup bonus but I found it was 35xDB and I refuse to play under those terms.

Some VIP guy has called me twice to see what I think but I'm sure he didn't like what I thought.

 

[chayton]

Oh yeah the $20 freebie was slots only with a max cashout of $50. I didn't ask what the WR was because I figured I'd just lose anyhow (and I was right!) but he told me (in chat) that their deposit bonuses are 25x (D+B) but that slot wagering counts 50%

I found that odd - don't slots usually count 100%?

 

[Nifty29]

Oh yeah the $20 freebie was slots only with a max cashout of $50. I didn't ask what the WR was because I figured I'd just lose anyhow (and I was right!) but he told me (in chat) that their deposit bonuses are 25x (D+B) but that slot wagering counts 50%

I found that odd - don't slots usually count 100%?

Slot wagering counts 50%??

It has to be an error surely

 

[Larsenne]

Welcome

Hello Carmel.

Welcome to the excellent site Casinomeister.

Regards

L'arsenne

 

[chayton]

Slot wagering counts 50%??

It has to be an error surely

hmmm maybe confirm with support?

 

[KasinoKing]

Slot wagering counts 50%??

It has to be an error surely

Not necessarily; Villento & Rich Reels had the same crazy rule.
Hopefully that will be scrapped now they are part of the ever-expanding Casino Rewards Empire...

KK

 

[Nifty29]

Not necessarily; Villento & Rich Reels had the same crazy rule.
Hopefully that will be scrapped now they are part of the ever-expanding Casino Rewards Empire...

KK

So what counted 100%?

 

[cerdikola]

Aw, Club Gold Casino...

Of course this is not inspired by xhttp://www.goldclubcasino.com.

 

[chayton]

So what counted 100%?

The chat person only said slots count 50% and table games don't count at all. I don't think he mentioned VP, but most Playtechs base wagering on slots play ONLY.

So it seems like if they have 25x wagering but nothing you bet is over 50%, then the wagering is really 50x, right?

EDIT: sorry I just realized you were asking KK about Villento....

 

[KasinoKing]

So what counted 100%?

Only Keno & Scratchcards... VERY appealing!

KK

 

[bsilva028]

lol

i just received an e-mail from the casino (after open the account) saying

Don’t Forget....

Its Thursday Goldrush tomorrow

Select the “online support” function

Tell us what we want to hear

And receive your 20 Free chips courtesy of Club Gold Casino!

i contact the support and they say "im afraid the promotion ends at 0:00 casino time, check the site" and in the site it was 23:35
i put that on the chat again and the answer was "the home page is not updated, check the time in the page of thursday promotion" and in another sub-page it was 0:05, 2 different clocks in the same page? is this usual?
and right now (+/- 40 minutes after) the time it sthills in 0:05 promotion page and 23:35 home page
what page is this? kkkk

 

[CarmelCGC]

Thursday Goldrush

Hi bsilva

Thanks for getting in touch. I have forwarded your message to our Casino team, and theit appears that due to a recent site upgrade, the time appearing on pages is inconsistent. We are working to get this sorted out as soon as possible. In the meantime, if you PM me your Club Gold username, we will be more than happy to credit your account with the 20 Free Chips as promised.

Please accept my apologies for any inconvenience caused

Carmel

i just received an e-mail from the casino (after open the account) saying

Don’t Forget....

Its Thursday Goldrush tomorrow

Select the “online support” function

Tell us what we want to hear

And receive your 20 Free chips courtesy of Club Gold Casino!

i contact the support and they say "im afraid the promotion ends at 0:00 casino time, check the site" and in the site it was 23:35
i put that on the chat again and the answer was "the home page is not updated, check the time in the page of thursday promotion" and in another sub-page it was 0:05, 2 different clocks in the same page? is this usual?
and right now (+/- 40 minutes after) the time it sthills in 0:05 promotion page and 23:35 home page
what page is this? kkkk

 

[bsilva028]

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