Tourniquet
Dormant account
- Joined
- Aug 13, 2009
- Location
- Amsterdam
Hello All,
First off all I would like to thank you guys for looking into this mather, because I really feel bad about this issue I have with Club City Casino.
Here is what happened, I made a deposit of 25 dollar for a 400% bonus, after wagering 80 times my bonus and deposit (It is 80 times for ppl from Peru and the Netherlands) I was told I could go ahead and cashout, so I was verry happy with my 521 dollar profit after such a long playtrough.
After 4 days I got a response from them stated that they are not going to pay out the money, and they sended back the 25 dollars (my initial deposit).
The reason for that was because I played blackjack and videopoker and that was violating the rules, wich I believe without any doubts and can understand that you may not use the 400% for those games.
Only what is not fair is that I played 1 hand of videopoker (50 cents) and 2 games of blackjack (1 + 2.50 dollar), so 3 games of 4 dollar in total.
My balance was already 350 by the time I played those 3 games.
Thats why I find it verry unfair, because it shows that it was not my intention to 'abuse' the bonus but it was more likely a mistake by accidently playing those games.
I sended an email with this information to the casino but they told me they already sended back my 25 dollar and there is nothing they can do about it because I voilated the rules.
I know in theorie they can withhold the payment because I did break the rule.
But if you look in detail to this issue then its just a way for them searching for a reason to not pay me out, and that is verry unprofessional and childish.
So yea I think im probably defenseless in this issue but it feels so wrong, like they have scammed in a nasty 'legal' way.
I would like to know what you guys think of this and if there is any chance to do something about it, or if im screwed to the fact that I broke the rules and have to live with it.
Thanks in advanced, your responses are really appreciated.
First off all I would like to thank you guys for looking into this mather, because I really feel bad about this issue I have with Club City Casino.
Here is what happened, I made a deposit of 25 dollar for a 400% bonus, after wagering 80 times my bonus and deposit (It is 80 times for ppl from Peru and the Netherlands) I was told I could go ahead and cashout, so I was verry happy with my 521 dollar profit after such a long playtrough.
After 4 days I got a response from them stated that they are not going to pay out the money, and they sended back the 25 dollars (my initial deposit).
The reason for that was because I played blackjack and videopoker and that was violating the rules, wich I believe without any doubts and can understand that you may not use the 400% for those games.
Only what is not fair is that I played 1 hand of videopoker (50 cents) and 2 games of blackjack (1 + 2.50 dollar), so 3 games of 4 dollar in total.
My balance was already 350 by the time I played those 3 games.
Thats why I find it verry unfair, because it shows that it was not my intention to 'abuse' the bonus but it was more likely a mistake by accidently playing those games.
I sended an email with this information to the casino but they told me they already sended back my 25 dollar and there is nothing they can do about it because I voilated the rules.
I know in theorie they can withhold the payment because I did break the rule.
But if you look in detail to this issue then its just a way for them searching for a reason to not pay me out, and that is verry unprofessional and childish.
So yea I think im probably defenseless in this issue but it feels so wrong, like they have scammed in a nasty 'legal' way.
I would like to know what you guys think of this and if there is any chance to do something about it, or if im screwed to the fact that I broke the rules and have to live with it.
Thanks in advanced, your responses are really appreciated.