Club City Casino canceled my winnings

Tourniquet

Dormant account
Joined
Aug 13, 2009
Location
Amsterdam
Hello All,

First off all I would like to thank you guys for looking into this mather, because I really feel bad about this issue I have with Club City Casino.

Here is what happened, I made a deposit of 25 dollar for a 400% bonus, after wagering 80 times my bonus and deposit (It is 80 times for ppl from Peru and the Netherlands) I was told I could go ahead and cashout, so I was verry happy with my 521 dollar profit after such a long playtrough.

After 4 days I got a response from them stated that they are not going to pay out the money, and they sended back the 25 dollars (my initial deposit).

The reason for that was because I played blackjack and videopoker and that was violating the rules, wich I believe without any doubts and can understand that you may not use the 400% for those games.

Only what is not fair is that I played 1 hand of videopoker (50 cents) and 2 games of blackjack (1 + 2.50 dollar), so 3 games of 4 dollar in total.

My balance was already 350 by the time I played those 3 games.

Thats why I find it verry unfair, because it shows that it was not my intention to 'abuse' the bonus but it was more likely a mistake by accidently playing those games.

I sended an email with this information to the casino but they told me they already sended back my 25 dollar and there is nothing they can do about it because I voilated the rules.

I know in theorie they can withhold the payment because I did break the rule.

But if you look in detail to this issue then its just a way for them searching for a reason to not pay me out, and that is verry unprofessional and childish.

So yea I think im probably defenseless in this issue but it feels so wrong, like they have scammed in a nasty 'legal' way.

I would like to know what you guys think of this and if there is any chance to do something about it, or if im screwed to the fact that I broke the rules and have to live with it.

Thanks in advanced, your responses are really appreciated.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Sorry mate but you broke the rules with a bonus so you are 100% at fault.

I guess the casino could have decided to overlook those few games, but they were certainly under no obligation to do so.

You are being unfair to the casino but using words such as 'scammers' and 'unprofessional' IMO

But if you look in detail to this issue then its just a way for them searching for a reason to not pay me out

Looks more like YOU were searching for a reason for them not to pay YOU out.
 
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Rado16

Dormant account
Joined
May 28, 2009
Location
pr
Sorry mate but you broke the rules with a bonus so you are 100% at fault.

I guess the casino could have decided to overlook those few games, but they were certainly under no obligation to do so.

You are being unfair to the casino but using words such as 'scammers' and 'unprofessional' IMO



Looks more like YOU were searching for a reason for them not to pay YOU out.

Are you serious? this guy made 8000 in wager and only 4 of them was on so called restricted games. Still you can understand this casino's behaviour when they confiscate 500 dollars?
Absolutely rogue and evil casino! This casino hates to pay the winners, this casino hates the winners themselves.
 

spearmaster

RIP Ted
Joined
Jan 12, 2001
Location
Heaven
It is irrelevant how many times he played a restricted game or how much money he won or lost - the fact remains that the T&Cs are in place and the onus is solely on the player to play within these conditions.
 

Rado16

Dormant account
Joined
May 28, 2009
Location
pr
It is irrelevant how many times he played a restricted game or how much money he won or lost - the fact remains that the T&Cs are in place and the onus is solely on the player to play within these conditions.


ouh, the RULES! most of the casinos today have a clear rule that they can do whatever they want whenever they want to whoever they want. Will anybody call these rules fair? Don't think so... Now in this specific case their rule is implemented against any rational explanation. Should we accept this implemetation of the rule as a fair one? Don't think so!
 

Tourniquet

Dormant account
Joined
Aug 13, 2009
Location
Amsterdam
Thank you guys for your opinions,

Yea I know that they basicly are allowed to do this.

Only I was hoping they would be 'gentle' and see that I didnt do this on purpose to abuse the bonus (the initial reason for this rule to be there in the first place).

Rules are rules I agree, but in some cases there should be room for exceptions.

You can see the difference between a real bonus abuser and someone that accidently made a mistake.

If you look at someone's game history then the facts are clear.
 
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Rado16

Dormant account
Joined
May 28, 2009
Location
pr
Tourniquet , you are wrong...no support from me to you anymore..."gentle" and other f***ing stuff... you behave like a wh**e...And you should have known that there are principles- white and black, fair or not fair !
Keep waiting for gentle casino stuff!


Casino Club managers - don't pay to this guy!
You better spend his money for some gentle costa-rican wh***s!
 
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slotheadlizard

The Lizard of Oz
Joined
Oct 22, 2008
Location
Buckeye Nation
???

Tourniquet , you are wrong...no support from me to you anymore..."gentle" and other f***ing stuff... you behave like a wh**e...And you should have known that there are principles- white and black, fair or not fair !
Keep waiting for gentle casino stuff!


Casino Club managers - don't pay to this guy!
You better spend his money for some gentle costa-rican whores!

Did we miss something?
 

BLUEWATER

Dormant account
Joined
Jan 20, 2006
Location
NoWhere
After I read the T & C at Club City it didn't say the winning get void if he play black jack or video poker.

It say: Bets placed on all card games, Progressive, table games, and, video poker games do not count towards the wager requirement, unless stated otherwise.

It show here that it just don't count towards the wager requirement. I read other casino T & C when it stated that if play those restricted games your winning and bonus will be void.

Far as I understand It could be void if a player abuse the bonus playing large bets in restricted then try to play unrestricted games to fullfilled the wager requirement then attempt to cash out.

If he only play 4 dollars of those restricted games which is doesn't count toward wager requirement. It doesn't show he abuse the bonus in my opinion. He wager 80 times the deposit and bonus. That a lots of work. He should get paid in my opinion.

I chat some of the casino while back about using the bonus on VP. I love VP. Rep stated to me that I can play but it just won't count as wager requirement. I can't see why it wrong for this guy can't get paid because he play a little black jack or VP when the T & C say it just doesn't count as wager requirement. I don't see it say if you play those restricted game you winning and bonus will be void.
 
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Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Actually Bluewater you are incorrect in this case.

The Welcome Bonus terms (the only 400% offer I can see) states:

First Deposit Bonus Terms & Conditions:
Only players who are subscribed to receive promotional e-mails from City Club Casino will be eligible to receive bonuses and to participate in promotions in this casino. If you have unsubscribed to our promotional letters and wish to receive them please contact our support team at: [email protected]
The First Deposit Bonus promotion is open to first time depositors only.
To be eligible for the bonuses, you must deposit a minimum of $20 and your account status must not be blocked from receiving bonuses.
Players are eligible for one (1) first deposit bonus per person / family / household / computer / address / e-mail address, and environments where computers are shared (university, fraternity, school, public library, workplace, etc).
Bets placed on all games other then non-progressive slots will be deemed a violation of the first deposit terms and conditions and your bonus and winnings will be void.
This promotion is not valid in conjunction with any other promotional offers (such as alternative payment method bonuses, etc).
This bonus given in this promotion is a non-redeemable bonus and is given for wagering purposes only. If you withdraw before having reached the minimum wagering requirements, your bonus and winnings will be void. Any withdrawal request will cause in the voiding of the bonus. In other words you can request for a withdrawal only when your balance is higher then the bonus awarded. You will not be able to reclaim the bonus again upon cancellation of such withdrawal request.
Once a player has signed up to receive a certain bonus, he cannot receive any other bonuses until his account is empty (Balance + any pending withdrawal request = Zero).
This bonus is given in good faith by City Club Casino in order to familiarize yourself with what we have to offer, therefore, the winnings for this bonus are set to a maximum of ten (10X) times your first deposit.
Any amount of withdrawal request exceeding the limits mentioned will not be acknowledged and the difference will be removed.
By claiming this bonus, players deem to accept all of the terms & conditions above
If you do not wish to be bind to these bonus terms, please send an e-mail to [email protected] and wait for a reply that the promotion has been cleared from your account BEFORE making any deposit.
BY ACCEPTING THE FIRST DEPOSIT BONUS YOU ARE DEEMED TO BE BOUND TO ALL OF THESE TERMS & CONDITIONS. IF YOU WISH TO PLAY WITHOUT BONUSES PLEASE CONTACT SUPPORT BEFORE MAKING ANY DEPOSIT.
The conditions stated above are in addition to the regular bonus terms & conditions which you can find here.


Plus did you see the BLUE part??? What a crock! You deposit $25, get a $100 bonus, have to wager $10k and then can only withdraw $250 (but must have a balance of $350).
 

BLUEWATER

Dormant account
Joined
Jan 20, 2006
Location
NoWhere
You are right. I was reading regular bonus terms & conditions. Not First bonus terms & conditions.

Are you from Peru or Netherlands. From those country they have to wager 80 times. All other wager is 20 times.
 

spearmaster

RIP Ted
Joined
Jan 12, 2001
Location
Heaven
ouh, the RULES! most of the casinos today have a clear rule that they can do whatever they want whenever they want to whoever they want. Will anybody call these rules fair? Don't think so... Now in this specific case their rule is implemented against any rational explanation. Should we accept this implemetation of the rule as a fair one? Don't think so!

I do not agree. This particular rule is perfectly fair and does not require any rational explanation. Nor does it require any analysis about size or number of bets - it's very clear.
 

coxwel

Senior Member
PABnononaccred
Joined
Feb 11, 2009
Location
germany
what i dont get is why the hell you take of an offer where you have to wager 80times your dep+bonus and then you really make it, which is a great win itself:D and you screw it up by playing 4 hands of not allowed games, seeming you knew that before?:rolleyes:;):confused:

you gave the casino reason not to pay you and they just acted accordingly to their terms.


sorry but you burned the money yourself ;-)



cheers

coxwel
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Are they within their rights to void your winnings, sure.
Do they come across as a money grabbing scum sucking Casino, sure.
 

Tourniquet

Dormant account
Joined
Aug 13, 2009
Location
Amsterdam
Yea its my own fault thats for sure, I should have read the T&C more carefully.

But I just wanted to play that night, and when I looked at the T&C I saw its 20 times wagering.

It was on a differend page (the bonus offer page itself) stated that ppl from the Netherlands have to wager 80 times, so I didnt knew that at all in the beginning.

After facing this problem I didnt tought there would be any more of this kind of rules that can screw things up, because wagering 80 times is already hard and gives the casino a great % of winning the costumers money.

And this is also the first time for me to come across this kind of bonus rules with this casino software, normaly if you play non allowed games on playtech software it just doesnt count towards your wagering.

In a previous post on casinomeister the manager of city club said that the bonus rules are differend for this playtech casino because here the 400% bonus is fully cashable, the other playtech casinos dont let you cashin the bonus money and therefore they dont have this rule.

So this rule is there because the 400% bonus is fully cashable and therefore the rules are this strict.

But I came to the conclusion that the bonus money is not cashable nowadays, they took the bonus money (100 dollar) off my initial winnings (621 dollar) when I cashed out.

So they changed the bonus rule so that its not cashable anymore, but they didnt changed the rule that was initialy created for this cashable bonus.
 
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Cassa

Dormant account
Joined
May 12, 2009
Location
Victoria Australia
I'm still learning alot here so forgive me if this is a stupid question - If you take a bonus & make WR you still can not play restricted games?
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
I'm still learning alot here so forgive me if this is a stupid question - If you take a bonus & make WR you still can not play restricted games?

No its not a stupid question at all.

It depends on the casino, but generally once the WR has been cleared the money is yours to do with what you wish. The only time I would be wary is if the bonus is non-cashable, in which case you would have to carefully read the terms as it often says 'bonus money cannot be wagered on excluded games' and since the bonus is technically still part of your balance its not a good idea.

However, I generally dont do it as I dont like taking risks when it comes to cashouts involving bonuses.
 

mannie2009

Dormant account
Joined
Aug 19, 2009
Location
Northern Ireland
Thank you guys for your opinions,

Yea I know that they basicly are allowed to do this.

Only I was hoping they would be 'gentle' and see that I didnt do this on purpose to abuse the bonus (the initial reason for this rule to be there in the first place).

Rules are rules I agree, but in some cases there should be room for exceptions.

You can see the difference between a real bonus abuser and someone that accidently made a mistake.

If you look at someone's game history then the facts are clear.
I think the fact remains true in all walks of life where money is concered. When It come to money there is no leniency or very rarley.

I know what it's like as I have had something similar happen. That's business for you. Although you would hope they would be sypathetic to new customers.
 
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