cheetahwind
Senior Member
- Joined
- Aug 16, 2009
- Location
- Iowa
Howdy ho folks, just figured I would write a nice long rant about a new found casino I had found.
Cleos VIP room apparently isn't your typical casino site. Apparently they offer you a sweepstakes along with "free" chances to win cash prizes at there online Vegas style casino.
The nice thing about Cleos was the fact, that everything was based in the US. From the support to the payment processing in and out. Your credit card was taken in Miami, your support was out of Delaware, and your so called sponsors were out of Costa Rica and Cyprus (The only out of US part). The major catch so far besides my story? The were only going to aware $10,000,000 worth of "cash" prizes and after that dried up. So did the casino.
So now comes to my story. I made a deposit of only $20 on Monday, figuring why not. There offering me a 200% match bonus. Granted no matter how small or large you deposit, with or within a bonus. All deposits had to be wagered 30x. Alright well I'm used to play 30x my deposit at most RTGs.
Well I had good run on there games, the software worked great, and no real major issues on my first day. I enjoyed the games, and the refreshing feeling that for once. I could use a gift card if I so desired and it would work, because the processor was within the US.
So then I decide to make a second deposit reading about how most of the cash outs went pretty smooth, no real issues in that department. As long as you could send in a copy of your ID. You were good to go on cashing out, and most of the times the check, drawn on a US bank. Would come within 5 to 10 business days. Which for a local check, that's a pretty good turnover time.
So then after I got to getting into the games, I kept on getting a server disconnect notice.
Ok fair enough, they must be working on the software or something. So I contact support, first they tell me to try disabling my anti-virus, firewall both on the computer, and router. Try rebooting, and try the software again.
Ok, so I do so. Software still keeps on an endless server disconnect loop. I contact support again, this time they tell me to uninstall the software then. Reboot, and try installing it again.
So during this process, the software fails to install on 3 different occasions. So I finally get the software to load, after reading a tip in another forum to run in Windows XP compability mode. The software compared the last 3 attempts, loaded rather fast and without any real major issues.
So then I get back in, thinking ok, that must have fixed my issue.
Nope once again, server disconnect notice again mid-spin on there software.
So this time I go back, and complain once more. This time I'm told, well the software only runs on Windows 8. Therefore by alright no matter if I run in Windows 7 Home Premium normally or in XP mode. It shouldn't be working.
So I'm like you guys had me jump thru all of those hoops for nothing?
So then at this time, I'm like well if the software by all rights shouldn't work, then I should be entitled to a refund of at last my deposits then right? Since obviously the software wasn't working right.
Then the guy had the gull to tell me, well you can google Windows 8, and get it for free. I'm like seriously your promoting for me to go out and pirate Windows 8. Just so I could play on your software?
Then after rebelling against that idea, the guy said well since you have over the amount you had deposited in your play balance. You can just a simply "cash out." Then you'll get your money back fair and square. So I can go into the cashier, the software tells me I still have 87% of my wagering left to go before I can hit the cash out button.
So then I go back into chat, by this point I'm furious. Not only am I being told to pirate windows, and that my cash out should be simple. I'm basically being made a fool of by these people.
So the guy doesn't respond much to my ranting and raving (I can't imagine why, especially considering he was the one who told me to simply cash out and I should have no issues).
So now I'm stuck in limbo at this point waiting for an e-mail back, because he wouldn't pass a note along to the tech team or accounting. Knowing my luck, that e-mail is going to be deleted and ignored too.
I guess I'm at a point, where if I don't get any decent resolutions in the next 48 hours. I'm not sure what to do. The idea of having everything in the US sounded appealing. Yet I'm not sure should I want to deal with the consequences of loosing out on money with faulty software.
Gah what a mess I got myself into.
Cleos VIP room apparently isn't your typical casino site. Apparently they offer you a sweepstakes along with "free" chances to win cash prizes at there online Vegas style casino.
The nice thing about Cleos was the fact, that everything was based in the US. From the support to the payment processing in and out. Your credit card was taken in Miami, your support was out of Delaware, and your so called sponsors were out of Costa Rica and Cyprus (The only out of US part). The major catch so far besides my story? The were only going to aware $10,000,000 worth of "cash" prizes and after that dried up. So did the casino.
So now comes to my story. I made a deposit of only $20 on Monday, figuring why not. There offering me a 200% match bonus. Granted no matter how small or large you deposit, with or within a bonus. All deposits had to be wagered 30x. Alright well I'm used to play 30x my deposit at most RTGs.
Well I had good run on there games, the software worked great, and no real major issues on my first day. I enjoyed the games, and the refreshing feeling that for once. I could use a gift card if I so desired and it would work, because the processor was within the US.
So then I decide to make a second deposit reading about how most of the cash outs went pretty smooth, no real issues in that department. As long as you could send in a copy of your ID. You were good to go on cashing out, and most of the times the check, drawn on a US bank. Would come within 5 to 10 business days. Which for a local check, that's a pretty good turnover time.
So then after I got to getting into the games, I kept on getting a server disconnect notice.
Ok fair enough, they must be working on the software or something. So I contact support, first they tell me to try disabling my anti-virus, firewall both on the computer, and router. Try rebooting, and try the software again.
Ok, so I do so. Software still keeps on an endless server disconnect loop. I contact support again, this time they tell me to uninstall the software then. Reboot, and try installing it again.
So during this process, the software fails to install on 3 different occasions. So I finally get the software to load, after reading a tip in another forum to run in Windows XP compability mode. The software compared the last 3 attempts, loaded rather fast and without any real major issues.
So then I get back in, thinking ok, that must have fixed my issue.
Nope once again, server disconnect notice again mid-spin on there software.
So this time I go back, and complain once more. This time I'm told, well the software only runs on Windows 8. Therefore by alright no matter if I run in Windows 7 Home Premium normally or in XP mode. It shouldn't be working.
So I'm like you guys had me jump thru all of those hoops for nothing?
So then at this time, I'm like well if the software by all rights shouldn't work, then I should be entitled to a refund of at last my deposits then right? Since obviously the software wasn't working right.
Then the guy had the gull to tell me, well you can google Windows 8, and get it for free. I'm like seriously your promoting for me to go out and pirate Windows 8. Just so I could play on your software?
Then after rebelling against that idea, the guy said well since you have over the amount you had deposited in your play balance. You can just a simply "cash out." Then you'll get your money back fair and square. So I can go into the cashier, the software tells me I still have 87% of my wagering left to go before I can hit the cash out button.
So then I go back into chat, by this point I'm furious. Not only am I being told to pirate windows, and that my cash out should be simple. I'm basically being made a fool of by these people.
So the guy doesn't respond much to my ranting and raving (I can't imagine why, especially considering he was the one who told me to simply cash out and I should have no issues).
So now I'm stuck in limbo at this point waiting for an e-mail back, because he wouldn't pass a note along to the tech team or accounting. Knowing my luck, that e-mail is going to be deleted and ignored too.
I guess I'm at a point, where if I don't get any decent resolutions in the next 48 hours. I'm not sure what to do. The idea of having everything in the US sounded appealing. Yet I'm not sure should I want to deal with the consequences of loosing out on money with faulty software.
Gah what a mess I got myself into.