Chance Hill sold - new owners.

[rafelito]

Dear All,

Apologies for not having made a notification in a manner you would have preferred.

This timing was not ideal for us either, so we had to just do our best. We would have done a notification today on the forum as it was the day the ownership changed hands. That is why we email players and affiliates separately.

As an affiliate has decided to act unprofessionally in his particular crusade against our brands, this has come to light in a fashion our management would have liked to handle differently.

Anyways, as this has already been announced, I will be here to answer any questions you might need.

In terms of your accounts even if you close them, unfortunately your details will not be erased, this is required by the licensing jurisdictions, so there is not much we may do about this.

If you might have any issues with Chance Hill or Ikibu I will still be available here for anything you might need.

 

[rafelito]

Rafael

This has been handled very badly. I will also be closing my account @ ChanceHill this morning as I have suffered the bombardment of spam from that Insaclowns aswell.

And I think for safety sake I will be closing Ikibu too. As I know it isnt changing hands at the moment. It will eventually.

Dear xxshepxx,

I am sad to hear this.

Also I am sorry you feel the need to close your Ikibu account, I have always tried to be as helpful as possible.

I am not sure why you say Ikibu will change hands? Maybe you have information I don't

 

[colinsunderland]

Dear All,

Apologies for not having made a notification in a manner you would have preferred.

This timing was not ideal for us either, so we had to just do our best. We would have done a notification today on the forum as it was the day the ownership changed hands. That is why we email players and affiliates separately.

As an affiliate has decided to act unprofessionally in his particular crusade against our brands, this has come to light in a fashion our management would have liked to handle differently.

Anyways, as this has already been announced, I will be here to answer any questions you might need.

In terms of your accounts even if you close them, unfortunately your details will not be erased, this is required by the licensing jurisdictions, so there is not much we may do about this.

If you might have any issues with Chance Hill or Ikibu I will still be available here for anything you might need.

Wow, an affiliate acted unprofessionally? Well not as much as you, as you didn't even tell your customers what was going on, and I thank him for telling us.

Why did your live chat lie to me last night in saying my details have been erased? I will repeat, I do not want any of my details passing to the new owners as they are known for spamming.

You haven't answered the question about players being transferred to affiliates accounts on the new platform either.

 

[rafelito]

Wow, an affiliate acted unprofessionally? Well not as much as you, as you didn't even tell your customers what was going on, and I thank him for telling us.

Why did your live chat lie to me last night in saying my details have been erased? I will repeat, I do not want any of my details passing to the new owners as they are known for spamming.

You haven't answered the question about players being transferred to affiliates accounts on the new platform either.

Dear Colin,

I am sorry about that.

I do not understand what you mean by your details being transferred to a new affiliate platform.

As the email you have been reading is directed towards affiliates, it might cause some confusion. The affiliate platform is for where affiliates register their accounts and get their tracking links

 

[interlog]

Dear All,

Apologies for not having made a notification in a manner you would have preferred.

This timing was not ideal for us either, so we had to just do our best. We would have done a notification today on the forum as it was the day the ownership changed hands. That is why we email players and affiliates separately.

As an affiliate has decided to act unprofessionally in his particular crusade against our brands, this has come to light in a fashion our management would have liked to handle differently.

Anyways, as this has already been announced, I will be here to answer any questions you might need.

In terms of your accounts even if you close them, unfortunately your details will not be erased, this is required by the licensing jurisdictions, so there is not much we may do about this.

If you might have any issues with Chance Hill or Ikibu I will still be available here for anything you might need.

Why has an affiliate acted unprofessionally? Was the information contained within that email strictly confidential and shouldn't it have been shared? If it isn't (and I believe that it isn't) the affiliate has not done anything wrong and I suggest you make an apology.

 

[rafelito]

Why has an affiliate acted unprofessionally? Was the information contained within that email strictly confidential and shouldn't it have been shared? If it isn't (and I believe that it isn't) the affiliate has not done anything wrong and I suggest you make an apology.

Dear Interlog,

It was posted in a forum in order to create an alert before allowing us to inform it from our side. When we send information for affiliates, we expect them to act with caution and we usually don't think they will go straight to a forum and post it.

There is information on the new affiliate platform that maybe should not be public, and may confuse players, as you may see above, it has done

 

[Tirilej]

Dear Interlog,

It was posted in a forum in order to create an alert before allowing us to inform it from our side. When we send information for affiliates, we expect them to act with caution and we usually don't think they will go straight to a forum and post it.

There is information on the new affiliate platform that maybe should not be public, and may confuse players, as you may see above, it has done

I must say I'm a bit surprised by your way of handling this, or maybe I'm not.
Instead of apologizing and behave professionaly you're telling us that this affiliate, dunover, has acted unprofessionaly and are on a crusade against you

He was an affiliate, promoting your casinos, and suddenly without a reason he is on a crusade. I believe his strong reaction on this maybe was because Ikibu suddenly couldn't pay their affiliates. When things like that happens you do get suspicious.

I can't see why the affiliate platform shouldn't be public? In that case it shouldn't be online. The player you said got confused by it is also an affiliate, so he's probably used to reading that kind of information. Probably you meant the fact that it was Instacasino that was the new owners that should have been secret.

 

[rafelito]

I must say I'm a bit surprised by your way of handling this, or maybe I'm not.
Instead of apologizing and behave professionaly you're telling us that this affiliate, dunover, has acted unprofessionaly and are on a crusade against you

He was an affiliate, promoting your casinos, and suddenly without a reason he is on a crusade. I believe his strong reaction on this maybe was because Ikibu suddenly couldn't pay their affiliates. When things like that happens you do get suspicious.

I can't see why the affiliate platform shouldn't be public? In that case it shouldn't be online. The player you said got confused by it is also an affiliate, so he's probably used to reading that kind of information. Probably you meant the fact that it was Instacasino that was the new owners that should have been secret.

Hello Tirilej,

Thank you for your comments.

On my first post I started by giving an apology to our players.

Again, I inform that if there are any issues I will be available here, as always to help out.

 

[colinsunderland]

Dear Interlog,

It was posted in a forum in order to create an alert before allowing us to inform it from our side. When we send information for affiliates, we expect them to act with caution and we usually don't think they will go straight to a forum and post it.

There is information on the new affiliate platform that maybe should not be public, and may confuse players, as you may see above, it has done

I am not confused, I think you read my question wrong.
The email to affiliates suggests to keep promoting chance hill they have to get in touch with the new affiliate manager, rather than saying just login on the new platform. That suggests to me that affiliate accounts are not automatically transferred over. My question was, will all the players that have signed up through an affiliate be transferred to the new platform and earnings from those players continue to be paid, or are they lost in the move.
I'm not an affiliate at the moment but have you bookmarked to join up when I launch a new site later this year, and that would be a deciding fact or on if to promote you or not.

 

[rafelito]

I am not confused, I think you read my question wrong.
The email to affiliates suggests to keep promoting chance hill they have to get in touch with the new affiliate manager, rather than saying just login on the new platform. That suggests to me that affiliate accounts are not automatically transferred over. My question was, will all the players that have signed up through an affiliate be transferred to the new platform and earnings from those players continue to be paid, or are they lost in the move.
I'm not an affiliate at the moment but have you bookmarked to join up when I launch a new site later this year, and that would be a deciding fact or on if to promote you or not.

Dear Colin,

I understand now. There will be a migration of all affiliate data, including affiliate tags, therefore the affiliate tags will remain and affiliates will keep on being paid for players they brought to Chance Hill previous to the sale, we would not have it any other way.

 

[colinsunderland]

Dear Colin,

I understand now. There will be a migration of all affiliate data, including affiliate tags, therefore the affiliate tags will remain and affiliates will keep on being paid for players they brought to Chance Hill previous to the sale, we would not have it any other way.

Thanks for replying, only asked as there have been cases where it hasn't happened in the past with other programs so is worth checking

 

[Jd666]

But still no email to players saying all thier details have been sold to another site.
Players should have been told this first, it is them who pay the wages after all.

 

[Jono777]

Question not a statement guys...


Do we not agree to our info being passed to third parties when we join / sign up / agree to 10,000 pages of T&C's etc??

 

[rafelito]

Dear Colin,

I understand. Just hate to finish my time being part of Chance Hill with this bad feeling.

I can assure you and all members that we have always had the player in mind, we have paid fast and I have done my best to always be responsive in the forum to any issues players might have had.

And I am terribly sorry this has occurred in this manner.

I can also assure that the new owners, will still be in the IGC platform and under the same whitelable agreement, therefore you players should be protected in any case.

I will soon introduce the new rep for Chance Hill who is eager to jump in here to also assist you guys

 

[dunover]

Listen peeps, thanks for the support!

I actually did keep this quiet for a while, only informing admin by PM that changes are afoot and there were some payment issues.

I did have conflict within myself as to whether I should post this, but not getting paid (until I contacted Julian and he helped it along) along with the change in ownership, I felt it was my duty to. If other affies here weren't getting paid or there were any player issues as result and then it turned out I was fine because I knew all along and never said anything, I would probably have had various members here queueing up at the next Meistermeet waiting to painfully insert their beer bottles into my orifices.

I can see why Rafelito thinks it was 'unprofessional' and I can see why on the other hand members here are grateful. Due to the way things were done, we had a situation where it was unavoidable somebody would be put out.

I think CH/Rafelito should have PM'd Bryan in confidence, and due to any possible sensitivities surrounding the sale arranged with him a date he could safely announce the changes and their effects on any BBF or accreditation processes here on CM. This would put people at ease (both players and affiliates) plus a fully integrated transfer of affiliate accounts could have been done without simply telling affiliates the new program and to contact the program and sort it themselves i.e. once the sale had gone through simply washing their hands of the loyal affiliates.

P.S. I do resent the accusation I have some sort of vendetta against the 2 casinos. Nonsense! Look at my post here in this thread ('nothing wrong with Chance Hill, decent casino' to paraphrase) and the same in the Ikibu thread - both posted well before this rather unfair statement.

 

[Havard_CH]

Hi all,

Just wanted to let you know in this thread as well that I will be your new rep for Chance Hill. And I am really looking forward to make Chance Hill a great gaming experience for all of our customers, and partners.

I represent the (new) owners of Chance Hill, and will be happy to help out and clarify if there should be anything.

I can also assure you that Chance Hill will be better than ever, now that it will get a dedicated team and some more love. We have already started to improve the website, and we are looking into adding more game providers as soon as possible. If you have a look at Chance Hill, you will already be noticing small improvements, and there will be a lot more to come during the following weeks.

Some more information about the process:

What exactly are we changing?

- We’re doubling the amount of games on the site! Coming up are games from Yggdrasil, Reel 54, IGT, Genii and live casino games from Evolution.

- We have increased support opening hours from 10:00 - 22:30 to 08:00 - 00:00 CET.

- We will keep the popular promotions and replace the unpopular promotions.

Your security

Chance Hill will remain on the same license and same platform. Security will still be performed by iGamingCloud, as has always been the case. The changes in structure only apply to customer support, the marketing team and the ultimate beneficial owners. We want to stress that you have the same high level of security that you’ve always had.

Who’s the new owner?

Your’s truly and a team of dedicated people with a long and successful track record within the online casino industry. We are players ourselves and like to think that we know what other players want.

Please do not hesitate to contact me if you have any questions.

Cheers
Havard

 

[Jono777]

Just a small suggestion if you're in the process of updating website....

Some of the 'buttons' / text is very hard to see clearly, maybe a thicker or bolder font.

Part shown below and also the games search box.

Just an idea

 

[Havard_CH]

Hi,

Thanks for this feedback, I will look into this straight away and inform the team.

Just a small suggestion if you're in the process of updating website....

Some of the 'buttons' / text is very hard to see clearly, maybe a thicker or bolder font.

Part shown below and also the games search box.

Just an idea

View attachment 76330