Chance Hill - new rep

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rafelito

Dormant account
Joined
Jan 27, 2015
Location
Europe
Hello All,

I guess everyone is aware of it by now, but Chance Hill will no longer be owned by us. This means I will not be your rep for Chance Hill anymore.

But there are still good news, you may still contact me for any IKIBU related queries and you will have an amazing new rep.

Please meet Havard_CH, he will gladly help all of you out with any issue, questions or suggestions relating To Chance Hill! :thumbsup:
 

Havard_CH

Official rep for Chance Hill Casino
Joined
Mar 1, 2017
Location
Malta
Introduction

Hi all,

Thats right as Rafael just stated, I will be your new rep for Chance Hill. And I am really looking forward.

I will represent the (new) owners of Chance Hill, and will be happy to help out and clarify if there should be anything.

I can also assure you that Chance Hill will be better than ever, now that it will get a dedicated team and some more love. We have already started to improve the website, and we are looking into adding more game providers as soon as possible.

Please do not hesitate to contact me if you have any questions.

Cheers
Havard
 

aceking123

Ueber Meister
Joined
Mar 4, 2008
Location
uk
Welcome Havard to casino meister , im afraid your in for a very rocky start here , but none the less , i hope you guys are speaking With the boss about lack of communication of the casino/new owners ;)
 

Havard_CH

Official rep for Chance Hill Casino
Joined
Mar 1, 2017
Location
Malta
@aceking123 Thanks a lot.

Yes I see that the communication flow have not been optimal from the start, but I must say that we have a lot to work with at the moment. And the sale were just finalized a couple of days ago. I can only promise that it will get better, both in terms of communication with customers and partners.

I know that our CEO is working on a email that is going to be sent to all the players informing them about the new management, and improvements we are already working on.
 

Jd666

Riff Raff
CAG
mm4
Joined
Apr 9, 2012
Location
Republic Of West Yorkshire
Welcome To CM Harvard.

We aint a bad bunch really.

Just a heads up, but you may want to remove the CM accreditation symbol from Chance Hill, that is until you may get it again
 

Jono777

Meister Member
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Welcome to CM

As as been partially said the best advice from my CM experience is to give members total transparency from day one. You won't go far wrong if you adopt that policy here :thumbsup:

Wishing you the best of luck with your operation of CH!
 

Jono777

Meister Member
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Check your registered e-mail addresses for your Chance Hill accounts guys n gals.

Email containing all the specifics has been sent out, together with a little freebie and a deposit offer :thumbsup:
 

Havard_CH

Official rep for Chance Hill Casino
Joined
Mar 1, 2017
Location
Malta
Hi,

Yes, as stated - the deal was finalized on the 27. so thats why it has been some hectic days to ensure the handover did not affect the players or partners in any negative way. We have done a lot already to improve, and we will continue doing this.
 

mina1929

Meister Member
Joined
Jun 13, 2015
Location
Universe
Hello and welcome Havard :)

Its a shame I can't use 100% bonus as Netteller and Skrill are not allowed for bonuses:(

My account is verified does that stay the same or do we have to verify again?
 

Havard_CH

Official rep for Chance Hill Casino
Joined
Mar 1, 2017
Location
Malta
Hi,

Thanks for the warm welcome - and I am sorry to hear that you are not happy with our decision regarding Neteller/Skrill bonuses, however this is something we have decided on for the time being. If something changes I will make sure to notify you.

If your account is already verified this will of course stay this way, unless you have used a different payment method that needs to be verified.
 

sapit222

Ueber Meister
PABaccred
MM
Joined
Nov 7, 2012
Location
Sweden
Hi all,

Thats right as Rafael just stated, I will be your new rep for Chance Hill. And I am really looking forward.

I will represent the (new) owners of Chance Hill, and will be happy to help out and clarify if there should be anything.

I can also assure you that Chance Hill will be better than ever, now that it will get a dedicated team and some more love. We have already started to improve the website, and we are looking into adding more game providers as soon as possible.

Please do not hesitate to contact me if you have any questions.

Cheers
Havard
Welcome Havard!

I took the 100% bonus and managed to make a withdrawal. :thumbsup:
Ive sent in the papers for verification.

Nice selection of WMS games. :D
 

Havard_CH

Official rep for Chance Hill Casino
Joined
Mar 1, 2017
Location
Malta
Awesome :) Happy to hear that you won a bit.

There has been almost no retention activities at all for a long time, so we will make sure to step it up.

As usual, if anyone have any questions or need anything please dont hesitate to contact me.
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
Awesome :) Happy to hear that you won a bit.

There has been almost no retention activities at all for a long time, so we will make sure to step it up.

As usual, if anyone have any questions or need anything please dont hesitate to contact me.
Always found chance hill spot on.
Good advisors and efficient.
One of the better casinos out there.
Definitely worth giving a chance to if your looking for a new haunt.
 

sapit222

Ueber Meister
PABaccred
MM
Joined
Nov 7, 2012
Location
Sweden
It took 4 hours for the withdrawal (my first) to hit my bankaccount with Trustly. :thumbsup:

Im still not verified though, but hope soon.
 

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