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Chance Hill - new rep

rafelito

rafelito

Dormant account
Joined
Jan 27, 2015
Location
Europe
Hello All,

I guess everyone is aware of it by now, but Chance Hill will no longer be owned by us. This means I will not be your rep for Chance Hill anymore.

But there are still good news, you may still contact me for any IKIBU related queries and you will have an amazing new rep.

Please meet Havard_CH, he will gladly help all of you out with any issue, questions or suggestions relating To Chance Hill! :thumbsup:
 
Introduction

Hi all,

Thats right as Rafael just stated, I will be your new rep for Chance Hill. And I am really looking forward.

I will represent the (new) owners of Chance Hill, and will be happy to help out and clarify if there should be anything.

I can also assure you that Chance Hill will be better than ever, now that it will get a dedicated team and some more love. We have already started to improve the website, and we are looking into adding more game providers as soon as possible.

Please do not hesitate to contact me if you have any questions.

Cheers
Havard
 
Welcome Havard to casino meister , im afraid your in for a very rocky start here , but none the less , i hope you guys are speaking With the boss about lack of communication of the casino/new owners ;)
 
@aceking123 Thanks a lot.

Yes I see that the communication flow have not been optimal from the start, but I must say that we have a lot to work with at the moment. And the sale were just finalized a couple of days ago. I can only promise that it will get better, both in terms of communication with customers and partners.

I know that our CEO is working on a email that is going to be sent to all the players informing them about the new management, and improvements we are already working on.
 
Hi,

Yes, as stated - the deal was finalized on the 27. so thats why it has been some hectic days to ensure the handover did not affect the players or partners in any negative way. We have done a lot already to improve, and we will continue doing this.
 
Hello and welcome Havard :)

Its a shame I can't use 100% bonus as Netteller and Skrill are not allowed for bonuses:(

My account is verified does that stay the same or do we have to verify again?
 
Hi,

Thanks for the warm welcome - and I am sorry to hear that you are not happy with our decision regarding Neteller/Skrill bonuses, however this is something we have decided on for the time being. If something changes I will make sure to notify you.

If your account is already verified this will of course stay this way, unless you have used a different payment method that needs to be verified.
 
Havard_CH said:
Hi all,

Thats right as Rafael just stated, I will be your new rep for Chance Hill. And I am really looking forward.

I will represent the (new) owners of Chance Hill, and will be happy to help out and clarify if there should be anything.

I can also assure you that Chance Hill will be better than ever, now that it will get a dedicated team and some more love. We have already started to improve the website, and we are looking into adding more game providers as soon as possible.

Please do not hesitate to contact me if you have any questions.

Cheers
Havard
Click to expand...

Welcome Havard!

I took the 100% bonus and managed to make a withdrawal. :thumbsup:
Ive sent in the papers for verification.

Nice selection of WMS games. :D
 
Awesome :) Happy to hear that you won a bit.

There has been almost no retention activities at all for a long time, so we will make sure to step it up.

As usual, if anyone have any questions or need anything please dont hesitate to contact me.
 
Havard_CH said:
Awesome :) Happy to hear that you won a bit.

There has been almost no retention activities at all for a long time, so we will make sure to step it up.

As usual, if anyone have any questions or need anything please dont hesitate to contact me.
Click to expand...

Always found chance hill spot on.
Good advisors and efficient.
One of the better casinos out there.
Definitely worth giving a chance to if your looking for a new haunt.
 
Hi there,

I just want to check if Matilda is also not working there any more?

She has been my VIP contact but I sent her an email earlier today without response but I normally get one very quickly.

I'm missing a VIP cashback payment hence my enquiry.

Thanks
 
Hi,

Matilda is not working with us - however we have Benjamin, which is also awesome :)

He should have been in touch with you already if you are a VIP - If not please send him a email on vip@chancehill.com

He will take good care of you, and help you out.

Cheers
Håvard

dusky said:
Hi there,

I just want to check if Matilda is also not working there any more?

She has been my VIP contact but I sent her an email earlier today without response but I normally get one very quickly.

I'm missing a VIP cashback payment hence my enquiry.

Thanks
Click to expand...
 

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