Casumo withdrawal pending

[steveyboy]

steveboy

Is this all sorted now?

not yet

 

[Casumo Casino]

you can always rely on casumo withdrew £500 now pending, they want bank statement but i can still deposit are they having a laugh. will do bank statement and see what they want after a very long wait,

Hi there steveyboy,

I'm sorry to hear you're experiencing some issues with getting this resolved, I would be more than happy to assist, you can either send a DM here on the forum or send an email to hey@casumo.com requesting the attention of Jay and I will do my best to help you get this sorted out as quickly as possible

- Jay @Casumo Casino

 

[steveyboy]

Hi there steveyboy,

I'm sorry to hear you're experiencing some issues with getting this resolved, I would be more than happy to assist, you can either send a DM here on the forum or send an email to hey@casumo.com requesting the attention of Jay and I will do my best to help you get this sorted out as quickly as possible

- Jay @Casumo Casino

sent you a message.

 

[steveyboy]

just to inform that casumo have paid my withdrawal today, and now fully verified so now ok to deposit if i want that is.

 

[aceking123]

Don't bother.......

 

[satchnz]

just to inform that casumo have paid my withdrawal today, and now fully verified so now ok to deposit if i want that is.

Would you be able to share why you had these issues, and why Casumo took so long to pay you?

 

[steveyboy]

Would you be able to share why you had these issues, and why Casumo took so long to pay you?

yes apparently when they kept asking for verification statement etc, not once did they explain properly what was being wanted had to keep asking, then from one of the many emails it was because they could not repay to card there was an issue, so needed iban for bank to pay directly. not a problem but why not state thats what they needed instead of going around and around.

 

[satchnz]

yes apparently when they kept asking for verification statement etc, not once did they explain properly what was being wanted had to keep asking, then from one of the many emails it was because they could not repay to card there was an issue, so needed iban for bank to pay directly. not a problem but why not state thats what they needed instead of going around and around.

Appreciate you sharing. It’s a pity you had to get the rep on here involved. Thanks.

 

[steveyboy]

Appreciate you sharing. It’s a pity you had to get the rep on here involved. Thanks.

the rep never answered my email!!!

 

[philderby]

the rep never answered my email!!!

Sounds about right.

 

[justdoit]

i have now heard back, they do not accept screenshot of bank account must in pdf format, now i dont know how to do that anyone know how to do it, as i am not tech savvy.

is very easy go to online banking next find statement you want to send press Print on your keyboard next you get option save pdf

save it on your desktop and send it to casumo

 

[steveyboy]

is very easy go to online banking next find statement you want to send press Print on your keyboard next you get option save pdf
View attachment 171194
save it on your desktop and send it to casumo

already been paid out they were no specific in what they wanted and it turns out after me emailing them 3 times what they required was bank iban number as they could not pay to card used and were paying it direct still took 4 days though.

 

[justdoit]

already been paid out they were no specific in what they wanted and it turns out after me emailing them 3 times what they required was bank iban number as they could not pay to card used and were paying it direct still took 4 days though.

is high risk to play in casumo for UK players congrats any way

 

[NylaHush]

i have now heard back, they do not accept screenshot of bank account must in pdf format, now i dont know how to do that anyone know how to do it, as i am not tech savvy.

Or print a copy of your past statement and take pic. Make sure all four corners are in the shot or they’ll reject it lol. Easiest way for “non tech savvy”

 

[steveyboy]

Or print a copy of your past statement and take pic. Make sure all four corners are in the shot or they’ll reject it lol. Easiest way for “non tech savvy”

if you read the whole post you would have seen its all sorted now, thanks anyway.