MAW3Y
Dormant account
- Joined
- Aug 4, 2012
- Location
- Manchester
Sorry need to rant a little!
I’ve been a member of Casumo since their launch and always had a good relationship with them, it’s one of my fav casinos.
But received an email this evening just after my last widthdrawal (no issues with that gone through fine)
Email states:
“As you have an old UK account, we have now closed this one down so you can open a new one correct for your market (which includes £). You can use the same email address when signing up, but you will need to come up with a new cool username.”
Those that know Casumo know that you go on an adventure levelling up and gaining achievements, which in return get you free spins, achievements, bonuses etc. So this closure means I lose all of that , I did reply to CS bit they confirmed it carnt be transferred.
“Unfortunately, we can't transfer these features to a new account and you would have to start from level 1. We deeply apologize for this inconveniece and hope for your understanding in the matter.”
So that’s it all the years levelling up gone/wasted. I know in the bigger picture it’s not a massive issue, just annoyed that there was no notice or really an explanation of why it had to be done? Left me feeling that the love was just one way.
Sorry for the rant.
I’ve been a member of Casumo since their launch and always had a good relationship with them, it’s one of my fav casinos.
But received an email this evening just after my last widthdrawal (no issues with that gone through fine)
Email states:
“As you have an old UK account, we have now closed this one down so you can open a new one correct for your market (which includes £). You can use the same email address when signing up, but you will need to come up with a new cool username.”
Those that know Casumo know that you go on an adventure levelling up and gaining achievements, which in return get you free spins, achievements, bonuses etc. So this closure means I lose all of that , I did reply to CS bit they confirmed it carnt be transferred.
“Unfortunately, we can't transfer these features to a new account and you would have to start from level 1. We deeply apologize for this inconveniece and hope for your understanding in the matter.”
So that’s it all the years levelling up gone/wasted. I know in the bigger picture it’s not a massive issue, just annoyed that there was no notice or really an explanation of why it had to be done? Left me feeling that the love was just one way.
Sorry for the rant.