Hi,
SuproCasino denied me winnings of 1k+ on the grounds of bonus abuse after I'd completed the WR on their 200 SUB and without any prior warning.
Their first response (after they'd blocked my accounts with them) was to cite bonus abuse without going into specifics. After a 3rd-party attempted to mediate for me they advised the 3rd party that I was on a blacklist and had been advised not to open any accounts with them.
In fact, they had not advised me of this and were not able to provide evidence to back up their claim. I should point out that I do not have any accounts I shouldn't have had and did not have any multiple accounts either. I completed the WR using the allowed games and in good faith.
Essentially, they were happy to take my deposit but, after winning, they then decided that I was abusing them (when, to me, it seems the other way round - if I'd lost would they have advised me I was unwelcome??)
I know Cassava are on the 'no can do' list and that a sizeable number of their skins are not e-COGRA affiliated so my next course of action is to contact the GRA but I'm sure this has happened to more people than just me.
If anyone else has been affected can they post their comments too as people should be made aware of the danger in promoting or signing up to these Cassava sites - I really believe it amounts to no more than theft to not pay after the event and without prior warning.
SuproCasino denied me winnings of 1k+ on the grounds of bonus abuse after I'd completed the WR on their 200 SUB and without any prior warning.
Their first response (after they'd blocked my accounts with them) was to cite bonus abuse without going into specifics. After a 3rd-party attempted to mediate for me they advised the 3rd party that I was on a blacklist and had been advised not to open any accounts with them.
In fact, they had not advised me of this and were not able to provide evidence to back up their claim. I should point out that I do not have any accounts I shouldn't have had and did not have any multiple accounts either. I completed the WR using the allowed games and in good faith.
Essentially, they were happy to take my deposit but, after winning, they then decided that I was abusing them (when, to me, it seems the other way round - if I'd lost would they have advised me I was unwelcome??)
I know Cassava are on the 'no can do' list and that a sizeable number of their skins are not e-COGRA affiliated so my next course of action is to contact the GRA but I'm sure this has happened to more people than just me.
If anyone else has been affected can they post their comments too as people should be made aware of the danger in promoting or signing up to these Cassava sites - I really believe it amounts to no more than theft to not pay after the event and without prior warning.