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CasinoTreasure: Support not responding

Discussion in 'Online Casino and Poker Complaints - old section' started by wernerw, Dec 29, 2004.

    Dec 29, 2004
  1. wernerw

    wernerw Dormant account

    Location:
    Austria
    On Nov. 4th I deposited 100$ and received a 100$ bonus. After fulfilling their wagering requirements (at least I think I have fulfilled), I had only 117$ left on my account (oh well).

    The funny thing is that instead of having 117$ free for withdrawal, I have now 112$ bonus money and 5$ real money. Very interesting, indeed.

    So I contacted Support (there is a form on the website, no email address given) and asked if they could explain.

    No answer.

    I continued to ask them again and again. No answer.

    So I end up having 100$ of my money in that casino and cannot contact anybody.
     
  2. Dec 29, 2004
  3. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Grand Virtual software.

    Have you checked the Casino Treasure site for alternative methods of contacting Support (email responses are sometimes zapped by your filters)
     
  4. Dec 29, 2004
  5. wernerw

    wernerw Dormant account

    Location:
    Austria
    I have and did not find anything.

    But I have received an answer now (and this has nothing to do with my post here on Casinomeister, I am sure about it :cool: ).

    Yes, they said that they have sent me emails before. However I am sure that they did not because ALL emails (including spam) that contain "casino" in header or address are also put in my casino folder.

    However they now told me that I have to wager another 225. I immediately did (I actually wagered 250), had a look at my account and guess what, the bonus money was still not released.

    Now I replied to the email and wait for the things to come.
     
  6. Dec 29, 2004
  7. buffcanada

    buffcanada Banned User - Potty Mouth

    Occupation:
    nightclub owner
    Location:
    edmonton
    maybe???

    make sure if your playing bj that some casino's require you to play double the play required amount
     
  8. Dec 31, 2004
  9. wernerw

    wernerw Dormant account

    Location:
    Austria
    Not here. They repeated their T&C in the email and told me I have to wager another 225.

    My reply to them did not produce any more feedback yet. I wrote them again via their web interface.

    ... to be continued.
     
  10. Jan 3, 2005
  11. wernerw

    wernerw Dormant account

    Location:
    Austria
    Still no answer from CasinoTreasure. I now played another 300 and the bonus is still locked.

    I wrote them again today.

    When I do not receive any answer from them I will withdraw the money that is free to be withdrawn, although I am concerned that they will not pay me even that money.

    They still block nearly 100$ that belong to me.
     
  12. Jan 3, 2005
  13. tony_k

    tony_k Dormant account

    You must register/login in order to see the link.

    It is stated as a sticky bonus at paragraph 6. You should better try to double/triple your bankroll, I think.
     
  14. Jan 4, 2005
  15. wernerw

    wernerw Dormant account

    Location:
    Austria
    I cannot prove but I am pretty sure they did change their T&C.

    Anyway, the main point is that they simply do not respond. I have played more and have now 132$ withdrawable, which I will take out hoping that they pay.
     

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