CasinoTreasure: Support not responding

[wernerw]

On Nov. 4th I deposited 100$ and received a 100$ bonus. After fulfilling their wagering requirements (at least I think I have fulfilled), I had only 117$ left on my account (oh well).

The funny thing is that instead of having 117$ free for withdrawal, I have now 112$ bonus money and 5$ real money. Very interesting, indeed.

So I contacted Support (there is a form on the website, no email address given) and asked if they could explain.

No answer.

I continued to ask them again and again. No answer.

So I end up having 100$ of my money in that casino and cannot contact anybody.

 

[jetset]

Grand Virtual software.

Have you checked the Casino Treasure site for alternative methods of contacting Support (email responses are sometimes zapped by your filters)

 

[wernerw]

I have and did not find anything.

But I have received an answer now (and this has nothing to do with my post here on Casinomeister, I am sure about it ).

Yes, they said that they have sent me emails before. However I am sure that they did not because ALL emails (including spam) that contain "casino" in header or address are also put in my casino folder.

However they now told me that I have to wager another 225. I immediately did (I actually wagered 250), had a look at my account and guess what, the bonus money was still not released.

Now I replied to the email and wait for the things to come.

 

[buffcanada]

maybe???

make sure if your playing bj that some casino's require you to play double the play required amount

 

[wernerw]

Not here. They repeated their T&C in the email and told me I have to wager another 225.

My reply to them did not produce any more feedback yet. I wrote them again via their web interface.

... to be continued.

 

[wernerw]

Still no answer from CasinoTreasure. I now played another 300 and the bonus is still locked.

I wrote them again today.

When I do not receive any answer from them I will withdraw the money that is free to be withdrawn, although I am concerned that they will not pay me even that money.

They still block nearly 100$ that belong to me.

 

[tony_k]

Link Removed (invalid URL)

It is stated as a sticky bonus at paragraph 6. You should better try to double/triple your bankroll, I think.

 

[wernerw]

I cannot prove but I am pretty sure they did change their T&C.

Anyway, the main point is that they simply do not respond. I have played more and have now 132$ withdrawable, which I will take out hoping that they pay.