Hi!
Today i have making a withdrawal at casinorex and the problems are beggining:
I have upload all my documents a time ago, but not all was approved.
The csa in chat was not helpful and she means i must send a selfie with my ID and the deposit.
I have upload the screenshot with my deposit.
As i said that i can't see this with the selfie on the verification page she means:
That means the customer service can change all the rules AFTER a withdrawal request?
I have never heared it before!
After upload my deposit the document was NOT approved, i should send the deposit with my name too ....
I couldn't read this before too at the verification page.
Now all i have upload and than i must wait for the withdrawal till next week, the csa in chat have told me.
That all i can't believe from a casino from the N1-group.
Anybody had this before too?
Today i have making a withdrawal at casinorex and the problems are beggining:
I have upload all my documents a time ago, but not all was approved.
The csa in chat was not helpful and she means i must send a selfie with my ID and the deposit.
I have upload the screenshot with my deposit.
As i said that i can't see this with the selfie on the verification page she means:
It's not there. |
We will fix it in the next update, thanks for pointing that out. |
That means the customer service can change all the rules AFTER a withdrawal request?
I have never heared it before!
After upload my deposit the document was NOT approved, i should send the deposit with my name too ....
I couldn't read this before too at the verification page.
Now all i have upload and than i must wait for the withdrawal till next week, the csa in chat have told me.
That all i can't believe from a casino from the N1-group.
Anybody had this before too?
