Hi,
Last night, I finally had some good luck when playing on CasinoEuro. My deposit was made with Paysafecard.
I managed to build up my balance up to 900 €, and decided to withdraw through Neteller.
A couple hours later, the money was suddenly back in my balance, and I received an email that I could only withdraw by bank transfer, because my deposit was made with Paysafecard. (although I made several Neteller deposits at CasinoEuro in the past)
I always prefer having my winnings paid through neteller, so I made another deposit with Neteller and played some rounds, untill my balance was at 1050 €.
I asked again for a withdrawal through Neteller, because now my last deposit was made through Neteller, but again, after a few hours, they returned my withdrawal back into my balance.
I contacted customer support, and they told me that most of my deposits in December were made with Paysafecard , so I could only withdraw by bank transfer. They also told me, that If I would do my next deposits with Neteller, I will be able to withdraw to Neteller in the future.
I already read their terms and conditions, but I can't find anything that says I can only withdraw to the deposit method that was used most frequently.
Can they just refuse to process my withdrawal with Neteller or do I have the right to withdraw my winnings to my Neteller account ?
Last night, I finally had some good luck when playing on CasinoEuro. My deposit was made with Paysafecard.
I managed to build up my balance up to 900 €, and decided to withdraw through Neteller.
A couple hours later, the money was suddenly back in my balance, and I received an email that I could only withdraw by bank transfer, because my deposit was made with Paysafecard. (although I made several Neteller deposits at CasinoEuro in the past)
I always prefer having my winnings paid through neteller, so I made another deposit with Neteller and played some rounds, untill my balance was at 1050 €.
I asked again for a withdrawal through Neteller, because now my last deposit was made through Neteller, but again, after a few hours, they returned my withdrawal back into my balance.
I contacted customer support, and they told me that most of my deposits in December were made with Paysafecard , so I could only withdraw by bank transfer. They also told me, that If I would do my next deposits with Neteller, I will be able to withdraw to Neteller in the future.
I already read their terms and conditions, but I can't find anything that says I can only withdraw to the deposit method that was used most frequently.
Can they just refuse to process my withdrawal with Neteller or do I have the right to withdraw my winnings to my Neteller account ?