Casinocruise doesn´t pay > 12K

[spintee]

Does anyone know all 64 Every Matrix casinos, don't wont to get caught out on this one.

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Thats the trouble, They may well have 64 major casinos but I believe there are hundreds due to all the sub licences from these casino's, This is the trouble, EM should really have every domain name on there site thats running from them,

Im not no expert but this is a big problem

 

[Finn]

I responded to the casino rep's message that the SE was an extra issue. However, the way this case was presented showed that the SE issue was at the core of the OP's problem to get paid. Also, I inderstand that the OP did comply with the T&Cs until he had met WR (i.e. he started wagering in excess of the maximum bet size after having met WR). And the latter has, IMO, not been evidenced to the contrary - then again, the OP seems to have left this discussion and did not submit a PAB. Too bad.

The wording of the terms and conditions make it pretty clear that limits are for wagering only, if they claim that he broke the max bet rules, then they are claiming that he broke them during the wagering.

It is relatively easy for player to break max bet rules without noticing it.

It is extremely easy for casino to determine whether the maximum bet breaking bets were done before completing of the wagering or after that, it is almost impossible to fail in doing this properly.

I don't see how the evidence in this case is weaker than in other bonus violation cases on this forum.

 

[spintee]

when you join a casino, at the bottom of every site next to the certificates n stuff it tells u if its a everymatrix casino

from main page, clearly visible

''The website is operated and managed by EveryMatrix Ltd, a company bearing registration number C44411, and having its registered address at Suite 10, Level 4, Portomaso Business Tower, Vjal Portomaso, St.Julians, STJ 4011, Malta. EveryMatrix Ltd. is licensed and regulated by the Malta Gaming Authority (www.mga.org.mt) in virtue of a Class 1 license numbered MGA/CL1/497/2010
The Casino games, Quickfire, are provided by EveryMatrix N.V. a limited liability company incorporated under the laws of Curacao, bearing company registration number 108354 and having its registered address at Dr. Hugenholtzweg Z/N, Curacao and is licensed and regulated in virtue of license number No. 8048/JAZ granted by the Government of Curacao.''

every EM casino does n must display the above

What about all the white label casinos? Check out 24hbet.com only info that states its running from EM is in there terms

 

[Finn]

What about all the white label casinos? Check out 24hbet.com only info that states its running from EM is in there terms

That's fine because it is not running on EveryMatrix license, they seem to be just platform clients. Self-exclusion rules apply to licenses, not to platform.

The operator of this website 24hBet.com is iGame Malta Ltd, Maltese company registration number C44618,
having its registered address at St. Julian’s Business Centre, Office 3, Level 3, Elia Zammit Street, St. Julian’s STJ 3153, Malta.
24hBet.com is authorized and regulated in Malta by the Malta Gaming Authority: MGA/CL3/523/2008, MGA/CL1/523/2008 and MGA/CL1/865/2013.

As you can see, the license numbers, company registration numbers, company name and street addresses are different from the Everymatrix white label license.

The website is operated and managed by EveryMatrix Ltd, a company bearing registration number C44411, and having its registered address at Suite 10, Level 4, Portomaso Business Tower, Vjal Portomaso, St.Julians, STJ 4011, Malta. EveryMatrix Ltd. is licensed and regulated in virtue of a Class 2 license numbered MGA/CL2/497/2008 issued by the Malta Gaming Authority.

 

[asadzareef89]

That's fine because it is not running on EveryMatrix license, they seem to be just platform clients. Self-exclusion rules apply to licenses, not to platform.



As you can see, the license numbers, company registration numbers and street addresses are different from the Everymatrix white label license.

thnx for answering that

I just think in general if u have self excluded from one casino because of personal gambling problems then you should totally refrain from gambling. If u just dont want to play at a certain casino, ask them to close your account because you dont enjoy playing there for so and so reason. I have done this many times, betuk is one example as there lag was such atrocious i closed my account stating that and errors i use to get and since then their sister casinos have sorted the lag and i have been cashing out from them with no problem

If I ever self exclude i wouldn't go looking for casinos that might accept me as that would mean i still am not trying to get over the problem

I didnt wanna comment on this thread but its been going for so long and i think casinocruise is right in their explanation so this matter should be closed as I think all the deposits have been refunded(which i think they shouldn't have as it encourages other people to do the same)

Why i am so harsh is because of these little tricks honest players have to go through prolonged checks thus delaying withdrawals

 

[cncas123]

But what if you have closed an account rather than self excluded? I know that I have closed accounts in the past when I have had bad runs or when a site becomes very cold and I get bored with the same old results, but these closures are to stop getting bonus offer emails to try and entice me back. And until this thread and similar threads started I didnt have a clue about the EM connection, so how can I tell whether I am blocked from winning at the other sites, and more to the point is it fare that if I or any other person is lucky enough to win at a site that the winnings should be voided due to reasons that we didnt realise existed? There needs to be a lot more clarity surrounding account closure and self exclusion, and this might give players the chance to avoid sites where they can never win because of connections to other sites.

 

[Mouche12]

In the meantime the OP has submitted a PAB, which IMO means that he is convinced that he has not breached any bonus terms (based on the full gaming log he received) before meeting the WR.

On the SE issue (again): the player loses much more than the casino when only his deposits are being returned. He/she has won a (nice) amount of money and then he must deal with the bitter disappointment and anger that he won't get paid any of it. Apparently, the casino is bound by the rules under the licence and cannot pay any winnings on penalty of losing its licence (correct?), so it's still 1-0 for the casino.

 

[asparkes15]

I can tell you now that it's a rogue casino. I had my suspicions before, but this has confirmed it. Look at the way the rep words his posts as well. If I were you, I would make sure that you get every penny. If the PAB doesn't work please give me a message and I'll hook you up with legal advice.

 

[asadzareef89]

I can tell you now that it's a rogue casino. I had my suspicions before, but this has confirmed it. Look at the way the rep words his posts as well. If I were you, I would make sure that you get every penny. If the PAB doesn't work please give me a message and I'll hook you up with legal advice.

seriously? How do u conclude its a rogue? over 1 complaint in which the casino is justified and i think the court will see that when the player registered he agreed to the terms, whether or not he read it is his own fault

Also stating rogue just cuz u dnt like a casinos is also a bit roguish

I havent played there much only 4-5 deposits but i was paid promptly and why i didnt play is bcuz doa is banned not because they are rogue

 

[Dinahnana]

I can tell you now that it's a rogue casino. I had my suspicions before, but this has confirmed it. Look at the way the rep words his posts as well. If I were you, I would make sure that you get every penny. If the PAB doesn't work please give me a message and I'll hook you up with legal advice.

Your saying this casino is rogue for following the rules. Give me a break. Let the PAB process run its course then we will see what happens. The casino is in the right her in my opinion.

 

[bart1981]

any advice?

After reading almost this whole thread, can someone please give me some advice?

I am an self-excluded player at one of EM casinos since 15/02/13, maybe even more, but that one I know for sure.

The last few months I have playing at another EM casino without any problems, but only lost.

At the bottom of both casino sites it says they are both operated and managed by EveryMatrix Ltd:

''The website is operated and managed by EveryMatrix Ltd, a company bearing registration number C44411, and having its registered address at Suite 10, Level 4, Portomaso Business Tower, Vjal Portomaso, St.Julians, STJ 4011, Malta. EveryMatrix Ltd. is licensed and regulated by the Malta Gaming Authority (www.mga.org.mt) in virtue of a Class 1 license numbered MGA/CL1/497/2010
The Casino games, Quickfire, are provided by EveryMatrix N.V. a limited liability company incorporated under the laws of Curacao, bearing company registration number 108354 and having its registered address at Dr. Hugenholtzweg Z/N, Curacao and is licensed and regulated in virtue of license number No. 8048/JAZ granted by the Government of Curacao.''


Am I now entitled to get my deposits back from the casino I made my deposits at for the last months?

 

[Dinahnana]

After reading almost this whole thread, can someone please give me some advice?

I am an self-excluded player at one of EM casinos since 15/02/13, maybe even more, but that one I know for sure.

The last few months I have playing at another EM casino without any problems, but only lost.

At the bottom of both casino sites it says they are both operated and managed by EveryMatrix Ltd:

''The website is operated and managed by EveryMatrix Ltd, a company bearing registration number C44411, and having its registered address at Suite 10, Level 4, Portomaso Business Tower, Vjal Portomaso, St.Julians, STJ 4011, Malta. EveryMatrix Ltd. is licensed and regulated by the Malta Gaming Authority (www.mga.org.mt) in virtue of a Class 1 license numbered MGA/CL1/497/2010
The Casino games, Quickfire, are provided by EveryMatrix N.V. a limited liability company incorporated under the laws of Curacao, bearing company registration number 108354 and having its registered address at Dr. Hugenholtzweg Z/N, Curacao and is licensed and regulated in virtue of license number No. 8048/JAZ granted by the Government of Curacao.''


Am I now entitled to get my deposits back from the casino I made my deposits at for the last months?

Can your remember the length of the exclusion period 1 year or permanent? If it was a year then that time has elapsed so you would have no recourse. If it was permanent then why don't you submit a PAB (Pitch-A-Bitch) with details of your case. Read the FAQ's first. Here is the link: Link Outdated / Removed Also if you do decide to PAB don't post any more on the subject until it's completion.

 

[bart1981]

it was a permanent self exclusion, which was also confirmed today by their customer support by email.

I might do a PAB, but I hope it doesnt have to come that far. I also sent the rep a PM so I hope this can be solved without doing a PAB

 

[coxwel]

Am I now entitled to get my deposits back from the casino I made my deposits at for the last months?

WTF?

So you found this thread and now want to get repaid your fairly lost deposits?

Left alone the way you ask that question implies for me that you should not get back a single cent.. sorry..

 

[ugaboga]

WTF?

So you found this thread and now want to get repaid your fairly lost deposits?

Left alone the way you ask that question implies for me that you should not get back a single cent.. sorry..

'fairly lost deposits'?

No It wasn't fairly lost, had he won and requested a withdrawal, he wouldn't have been paid.

Since Everymatrix casinos have no issues applying this retroactively if a player wins, I see no reason why players can't seek their deposits back retroactively if they're self-excluded at another Everymatrix casino.

Fair is fair.

 

[bart1981]

Well sorry about the way I might have asked that question, English is also not my native language, but isnt this exactly what theyre policy towards SE players says in this forums posts?

I am just looking for advice.

 

[coxwel]

'fairly lost deposits'?

No It wasn't fairly lost, had he won and requested a withdrawal, he wouldn't have been paid.

Since Everymatrix casinos have no issues applying this retroactively if a player wins, I see no reason why players can't seek their deposits back retroactively if they're self-excluded at another Everymatrix casino.

Fair is fair.

Because this would open the doors for scammers wide open..

The self-exclusion scam is already discussed here in other threads. I think it´s a very problematic issue, if people need to self exclude they should get help in my opinion as they lack self-control.

It would be much better if casinos would check BEFORE a player deposits if he´s allowed to or not, as in land-based casinos.

This would avoid all this discussion

 

[coxwel]

Well sorry about the way I might have asked that question, English is also not my native language, but isnt this exactly what theyre policy towards SE players says in this forums posts?

I am just looking for advice.

No need to apologize here, i just had the impression you look for a cheap way to get back money you lost fully aware.

I mean no offense.

 

[ugaboga]

Because this would open the doors for scammers wide open..

The self-exclusion scam is already discussed here in other threads. I think it´s a very problematic issue, if people need to self exclude they should get help in my opinion as they lack self-control.

It would be much better if casinos would check BEFORE a player deposits if he´s allowed to or not, as in land-based casinos.

This would avoid all this discussion

How would it open the door for scammers? Their policy clearly that if you've self-excluded elsewhere, you won't be paid your withdrawal.

So what's the scammer going to scam if he can't get paid?

 

[Dinahnana]

it was a permanent self exclusion, which was also confirmed today by their customer support by email.

I might do a PAB, but I hope it doesnt have to come that far. I also sent the rep a PM so I hope this can be solved without doing a PAB

Do the PAB, Max the PAB guy is awesome and very fair. Probably the best way for you going forward

 

[bart1981]

I will just wait for what the rep of the casino has to say about it, I sent him a PM today also. I also contacted Everymatrix earlier but so far no answer from them.

I will update as soon as I know more of them.

 

[quber]

it was a permanent self exclusion, which was also confirmed today by their customer support by email.

I might do a PAB, but I hope it doesnt have to come that far. I also sent the rep a PM so I hope this can be solved without doing a PAB

While you are self excluded from the one casino did you still receive marketing emails from the other one that you were playing at?

This goes for all players that are being denied winnings due to a self exclusion at a sister casino. If you are being marketed to, as a self excluded player, they are breaking the rules of their license. If you are receiving marketing emails you are perfectly entitled to assume that you are allowed to play there and keep your winnings.

They can't have it both ways.