Hi!
3 days ago i have make a withdrawal and send my documents for verify.
I should wait for an answer from the finance department (it can take UP to 48 hours).
More than 48 later i go to chat and asking for my withdrawal .... 20 Minutes wait for an answer from the CSA.
He said that my screenshot from EcoPayz isn't good. But NO answer from the finance department :-(
Ok, yesterday i send a new screenshot and now i must wait again!!!
Now (more than 60 hours later after my withdrawal request) i go to chat again and asking for my withdrawal, the CSA means i must wait UP to 48 hours again, because i have send yesterday a new screenshot ????
The chat operator ends the chat after my question why i must waiting 96 hours now. SHE has go out from the chat!!!
I think that's not normal, they have weekend payouts too and i must wait UP to 96 hours now only for look at my documents?
I have read that another customers have the same problem for wait a very long time for this.
Is anybody else here who have the same problem with casinocruise?
I can't understand this delay, sry
3 days ago i have make a withdrawal and send my documents for verify.
I should wait for an answer from the finance department (it can take UP to 48 hours).
More than 48 later i go to chat and asking for my withdrawal .... 20 Minutes wait for an answer from the CSA.
He said that my screenshot from EcoPayz isn't good. But NO answer from the finance department :-(
Ok, yesterday i send a new screenshot and now i must wait again!!!
Now (more than 60 hours later after my withdrawal request) i go to chat again and asking for my withdrawal, the CSA means i must wait UP to 48 hours again, because i have send yesterday a new screenshot ????
The chat operator ends the chat after my question why i must waiting 96 hours now. SHE has go out from the chat!!!
I think that's not normal, they have weekend payouts too and i must wait UP to 96 hours now only for look at my documents?
I have read that another customers have the same problem for wait a very long time for this.
Is anybody else here who have the same problem with casinocruise?
I can't understand this delay, sry