Baptism by Fire - success CasinoCasino - UK facing is here!

[tanga]

Thank you for your quick help on your end regarding the required documents !

Verified and withdrawal is flushed !

HAPPY WEEEEEEEEEEEEEEEEEEEEEEEEKEND!

PS.
Ow given the fact the win is so big, we need to do some additional SOW....

Just kidding!

You had me going then .

Thanks again for your help and swift response, amazing support. Good support is so important when choosing a casino, I will be back

 

[paulcr]

I joined and played here yesterday and found the support pretty hopeless. I registered and selected the signup offer and made my deposit. No bonus was added and support said they couldn’t see why there would be an issue so they would escalate it. I ask if I could start to play and they said that’s fine.

I played and lost thinking the bonus would be added at some point. Now get told I didn’t claim the new player offer which I know I did. Nothing they can do, not even have the bonus available on my next deposit.

Won’t be playing there again.

 

[L&L-Jan]

I joined and played here yesterday and found the support pretty hopeless. I registered and selected the signup offer and made my deposit. No bonus was added and support said they couldn’t see why there would be an issue so they would escalate it. I ask if I could start to play and they said that’s fine.

I played and lost thinking the bonus would be added at some point. Now get told I didn’t claim the new player offer which I know I did. Nothing they can do, not even have the bonus available on my next deposit.

Won’t be playing there again.

PM username and the world will look much better, also i can go through notes to see why the bonus wasnt credited.
Given that the first customer who joined experienced the same, but support added it immediately. So not sure, but im here to correct it for you

Kr.

 

[tanga]

I also had the same issue, requested bonus but wasn't added. Support added the bonus within a minute.

 

[paulcr]

Not the experience I had but I pmd the rep.

 

[L&L-Jan]

So like 4th here... while checking the transactions I do see succesful claims.
I will check this out accordingly tomorrow, when i'm done with the last points for our Swedish audit

Cheers guys, enjoy the friday, I'm off to the bar

Kr. Jan

 

[brianmon]

I joined and played here yesterday and found the support pretty hopeless. I registered and selected the signup offer and made my deposit. No bonus was added and support said they couldn’t see why there would be an issue so they would escalate it. I ask if I could start to play and they said that’s fine.

I played and lost thinking the bonus would be added at some point. Now get told I didn’t claim the new player offer which I know I did. Nothing they can do, not even have the bonus available on my next deposit.

Won’t be playing there again.

I had the same problem last night. I even remember seeing the bonus code, which had been added to the deposit page, by selecting the bonus from my account.
But CS added it within a couple of minutes

P.S. for any other criticisms or problems. Just refer to my posts in the Hyper Casino BBF thread.
Since CasinoCasino is basically an identical site (same screen problems etc...)

 

[L&L-Jan]

hi @brianmon but it is clear we have some issues related to claiming a bonus. That's shit. I'm happy we have support, but not between 1AM and 8AM. So Need to get this sorted ASAP!

Sorry for that guys! We will fix it, no stress!

 

[greylady]

i had a little play last night, didn't add the bonus here either and I was thrown out the site at one point and it wouldn't load due to 'bad gateway'. Chat were very polite and helpful - only criticism is i didn't win

 

[ESCJAMIE]

@L&L-Jan Messaged you regarding 2nd bonus offer

 

[JGslots]

Best of luck guys, you won’t need it though, as you’re really honest, fair and most all very active on CM.

Rob

 

[JohnSnow]

What I don't undrestand is why it is stated here that this casino also accepts Dutch players. I used to have an account with this casino several years ago, and other sister casino's within the same group. Now they don't exist anymore.

They have all the licenses they need to allow Dutch players but they don't accept Dutch players. None of L&L casino's do anymore. I wonder if they ever legally did although I was able to sign up and deposit with iDeal which is solely used for Dutch players, but this was a while ago.

 

[L&L-Jan]

Listen to the BNR news radio broadcast of the 29th of May 2017 in the program of Roelof Hemmen.
You can hear me explaning on radio why we pulled back from the market

Trigger was:
Old / Expired Link

No chance with names like: Klaver, Polder, Fortuin.

Holland has always been our main market and our main focus is to become licensed in a regulated dutch market.

Marja Appelman, back in the days the CEO of the Authority, called us: their true allies.

So I think our decision, no matter how difficult it was given that we dropped 50% of our revenues, was the right one.

A bit more as a year to go and I would love to welcome you back John !

Kr. Jan (aka the Dutch version of John)

 

[JohnSnow]

Listen to the BNR news radio broadcast of the 29th of May 2017 in the program of Roelof Hemmen.
You can hear me explaning on radio why we pulled back from the market

Trigger was:
Old / Expired Link

No chance with names like: Klaver, Polder, Fortuin.

Holland has always been our main market and our main focus is to become licensed in a regulated dutch market.

Marja Appelman, back in the days the CEO of the Authority, called us: their true allies.

So I think our decision, no matter how difficult it was given that we dropped 50% of our revenues, was the right one.

A bit more as a year to go and I would love to welcome you back John !

Kr. Jan (aka the Dutch version of John)

I undrestand. Krooncasino now part of bml group has also changed it's name to casino winner but they still accept Dutch players. I remember klaver and poldercasino, had accounts with them both sad to see them go.

Hope you guys will accept us Dutchies soon again. Take care.

 

[L&L-Jan]

Hi all,

I just want to point out that it is not funny to start a chat with support to tell them I told you would get a bonus/freebee?

I would never go for that approach, I would deal with is myself. I would never refer a player back to support, as otherwise the presence here on CM has no function at all.

Also, I just don't believe it is cool. Support is there to help people with their questions and not for being fooled by a CM member.

So please stop doing those kind of things as it is not cool.

Kr. Jan

 

[interlog]

Joined a couple of days ago and deposited £200. Managed to get it up to £2,000 which is now pending to be processed following me withdrawing it.

On both Firefox and Chrome, non of the Big Time Gaming bonus rounds can be activated. The button to start the bonus doesn't work so the only solution is to play it in Internet Explorer.

No verification asked for at all (I thought that this was compulsory before the first deposit what with the new regulations by the UKGC).

Applied for an affiliate account three days ago, and not heard a peep.

Very mixed feelings about this so far.

 

[brianmon]

On both Firefox and Chrome, non of the Big Time Gaming bonus rounds can be activated. The button to start the bonus doesn't work so the only solution is to play it in Internet Explorer.

Change to full screen, it should work. although some of the functions don't work in full screen. So you have to keep switching between the two modes.
It's the same with some MGS and Blueprint games. Although I haven't had any problems with NetEnt.

ALL the L&L sites seem to have the same proble

 

[L&L-Jan]

To start with:

affiliate account is activated. Was assigned by an affiliate though, think he forgot to activate! Did you got an email from a dude named "Jason"? As he is your account.

And now that I know your name, I'm going to look in to the rest!

For my info:

Start bonus as in feature buy or just start the FS? Haven't heard this before? There were BP issues with adjusting bets, but starting a bonus or purchasing a bonus on BTG, nope? Will check that for you!

Kr. Jan

 

[brianmon]

Start bonus as in feature buy or just start the FS? Haven't heard this before? There were BP issues with adjusting bets, but starting a bonus or purchasing a bonus on BTG, nope? Will check that for you!

Kr. Jan

I did actually mention it in the Hyper Casino BBF thread.. Baptism by Fire - success - Hyper Casino is now being tested by our members
You can't click on 'Start' when the window opens, saying you have XX freespins, press start to begin (or whatever it says)

 

[L&L-Jan]

Furthermore... KYC request is pending, you will receive that soon and withdrawal will hit your account tonight !
We've already verified basic details during onboarding.

Gratz on the result mate!

Hope all is fine now, except for that issue with BTG. I just tried, cant reproduce it on my machine
But we shall continue!

Thanks @brianmon for the temp solution!

Kr.

 

[L&L-Jan]

for my info guys: this is desktop gameplay right? Not on mobile?

 

[brianmon]

Furthermore... KYC request is pending, you will receive that soon and withdrawal will hit your account tonight !
We've already verified basic details during onboarding.

Gratz on the result mate!

Hope all is fine now, except for that issue with BTG. I just tried, cant reproduce it on my machine
But we shall continue!

Thanks @brianmon for the temp solution!

Kr.

Yeah, PCs
Netent had some similar problems in the past, Which for some reason, only affected computers with touchscreens (which I have).
Maybe if you can try to reproduce it on a touchscreen machine (if yours isn't, and you can get access to one).
Also problems can occur when reducing the size of the the browser window.
I often play on a 50" HD monitor, with a casino half screen and Netflix or whatever on the other half. This can give, similar problems

 

[colinsunderland]

I''ve mentioned it a few times too. Novo does the same. There are certain things that you can't do, from memory (and can't be 100%) it might have something to do with autoplay, but I'll check it out the next time I play.
100% the BTG games won't start autoplay in one mode but will in another. I think last time I was playing them I managed to start one of them by clicking just outside the start button. I'll have a look and see if freeplay is available and see if I can reproduce it for you.

EDIT : nope can't work out how to play them in freeplay

 

[greylady]

Hi all,

I just want to point out that it is not funny to start a chat with support to tell them I told you would get a bonus/freebee?

I would never go for that approach, I would deal with is myself. I would never refer a player back to support, as otherwise the presence here on CM has no function at all.

Also, I just don't believe it is cool. Support is there to help people with their questions and not for being fooled by a CM member.

So please stop doing those kind of things as it is not cool.
Kr. Jan

Actually quite shocked someone from here attempted that, it's nothing short of deceitful - I hope whoever it was feels ashamed of themselves!

 

[interlog]

To start with:

affiliate account is activated. Was assigned by an affiliate though, think he forgot to activate! Did you got an email from a dude named "Jason"? As he is your account.

And now that I know your name, I'm going to look in to the rest!

For my info:

Start bonus as in feature buy or just start the FS? Haven't heard this before? There were BP issues with adjusting bets, but starting a bonus or purchasing a bonus on BTG, nope? Will check that for you!

Kr. Jan

Affiliate account sorted now indeed.... thanks for doing that Jan

Now, if you could also sort my withdrawal out, that'll be great. I submitted the documents yesterday and received a reply that they were forwarded to the verification department and I will get an answer within 24 hours.

As to the bonuses on BTG, I didn't buy the bonuses. The bonuses dropped in via natural play, the bell rings so to speak but you can't press the play button. That was with the game screen on normal size, not full screen. I will try @brianmon suggestion next time.